yango.com Reviews 

How can you send your rider to another point 3km away if the pick point is somewhere else, upgrade your map, and worse experience

I rented a car with Yango Drive for 8 days from June 11 - 19, 2026, upon received with the MG Sendan, I found out that it is not from Yango but from a 3rd party company that really provides the car. Still I paid AED 443 with the car rent, with AED 1,500 Security deposit, I returned the car to the 3rd party rent - car company before 6:00 PM today. It was checked and accepted without an issue , As i even had a car wash, then informed Yango about it. I asked when will i get back the security deposit, and their reply is it will take 40 working days from today!! Just to have it released back my deposit, that is grossly excessive and very discouraging, utterly disappointing as a customer. It was my first time with Yango and definitely the last.

Yango Windhoek is, quite frankly, a mess dressed up as a service.

The app is clunky, the GPS is unreliable, and the internal mapping feels more like a suggestion than a system. Drivers routinely ask where to go mid-trip, which defeats the entire purpose of a ride-hailing platform.

And the drivers themselves—while doing their best within a broken framework—are often unprepared for the level of navigation and service consistency the app implies. The result is predictable: confusion, delays, and a standard of service that sits firmly below acceptable.

In short, it doesn’t feel like a functioning transport solution. It feels like an experiment that never quite made it out of beta.

I had a really bad experience with Yango UAE⁠. The fare in the app showed only 24 AED, but the driver took 35 AED from me. When I questioned it, he argued with me very aggressively. which made the experience feel unsafe and unprofessional.i contacted the customer service. They said they can't do anything

PATHETIC SERVICE BEYOND WORDS! They steal from you and won't take anay steps.
Theives at its best work!! DO NOT USE THEIR SERVICES!! They won't do anything! they'll just say the person didn't listen to us as if they didn't hire him, nor will they compensate and then ignore u. oh yes 'my colleague addressed your issue' his address we are sorry for the inconvenience... effing STOLE MONEY IN THE FORM OR PARCEL AND SORRY wow the balls by this brand. They gave a scammer a platform, they should be liable but no they don't give 2 shits.

No option to NOT skip the ending, no customer support at all.

I have subscribed to Yango Plus/Yango Play to get the 30 % rides chargeback. I have never received any chargeback on any of my finished rides ordered via Yango app. I have contacted Yango Taxi support, they have pointed me to Yango Play support and there they found out I should have received a compensation. But I never received any. Now I am in an infinite loop of going between Yango Taxi and Yango Play supports of who is responsible to handle that. Seems like no one. Never use this service, you have been warned!

I am extremely disappointed with Yango’s handling of a serious billing issue.

My card has been subjected to multiple pre-authorisation attempts for “Yango Plus” that I did not approve. I am not actively using the app and have not subscribed to any recurring service.

When I contacted in-app support, I was redirected to WhatsApp. The WhatsApp channel provided only automated responses and closed the conversation without resolving anything. After more than 24 hours of trying to reach a human agent, I am still stuck in a support loop.

This is a payment security concern. Redirecting users between departments without accountability is unacceptable.

If you are going to store card details, you must provide functioning support when billing issues arise.

I expect a proper escalation and resolution.

I used Yango in Dakar Sénégal. I paid the driver via the app but he came back to abuse me that I was to pay him directly and Yango. Yango as no customer service number except an online support. The driver was very agitated and agressive. I had to pay that journey twice even after writing to Yango. All they said was they have warn him for future conduct. I would advised anybody using this service to search for their competitors as without a telephone customer service support you’re left on your own.

I asked a driver the cost. He quoted a price of 900npr for a trip that should of been 350npr.

Extremely disappointing. I lost an entire day of my trip because of their miscommunication and lack of help. I made the booking for the car rental, paid, sent them the documents and the booking was confirmed. I contacted them on WhatsApp to double check with a real person. Their representative assured me that all I had to do was wait for the car to be delivered to my location. After hours and hours of delays the rental company asked me to resend the documents that I already provided to Yango.Why? Because yango did not forward them my license and passport! So I have to the process all over again with the rental company. I was supposed to get the car early in the morning. I had plans for the day laid out. Turns out I lost my whole day because they could deliver the car after 5 pm. My booking was 10 am. Yango said this is normal, and if I cancelled I’d be forced to oblige with their “cancellation policy” aka pay them regardless. Worst rental experience ever

Very disappointing experience with Yango. The car had a bad smell and the service was extremely expensive. They charge even if the driver waits for just one minute, and there’s a 20 AED fee for cancellation. Customer service was unhelpful and the overall experience was very frustrating Very disappointing experience with Yango. The car had a bad smell and the service was extremely expensive. They charge even if the driver waits for just one minute, and there’s a 20 AED fee for cancellation. Customer service was unhelpful and the overall experience was very frustrating

I like the affordability of yango but I hate the price range at the same time. When it’s an urgent in early morning or evening Yango suddenly increase the fare after all same policy as InDrive and Pathao. Affordable, Comfortable, safe in one side and ride issues because of minimum riders and constantly increasing fare is in another side.

It's not a good app for finding cheap and reasonable rides more over drivers are very mannerless and also sometimes they make customers uncomfortable not a good app to travel safely. Not recommended very useless, hate this app.

I had a VERY BAD EXPERIENCE....YANGO RIDER TAKE MY MONEY FROM A WAVE ERROR AND DIDN'T GIVE IT ME BACK!!!
YANGO Administration don't answer correctly to my email.

Pretty useless if you are a tourist and only have eSim (data only connection). To sign up they only send a verification code by SMS. No option to receive by email or WhatsApp.
What even worse is they have taken over the service in Oman from OTaxi, who could sign up with WhatsApp.
I did email customer services. They confirmed it's only by SMS.
Me thinks the business plan for customer acquisition has gone South. IMHO.

Deceitful app!

If a negative 5 is available in the option, I would gladly mark it -5 without a star.

I booked with this app twice and everytime I book, I choose regular taxi which only ask for 20 aed from school to home but the app won't let you proceed with the booking without choosing two types of car. Regular and Comfort. The first taxi was under "comfort car" and I paid the regular price. I asked the taxi driver that it was supposed to be a discounted price because it's my first time to book that's according to their promotion. And the driver told me to complain to customer service if I want to get a discount. Such a waste of time!

The second time was when I booked, they gave me the regular taxi 20 aed but the one that arrived was a comfort car 35 dirhams. I was shocked why it wasn't a taxi, not the same plate number and the driver said it's the same car! The supposedly comfort car was an old car, with dilapidated flooring and smelly car! I had to cancel!

Still, this company will charge you for the booking fee which is the same price if you book the regular taxi going to your destination.

They have launched a Promo on 13th of October 2025. I booked a ride at 17:54 Pakistan Time from Public Pharmacy, Valencia Town, Lahore, Pakistan to Taha Driving School, Township, Lahore, Pakistan. The driver came in a White Suzui Alto, Plate No. AJH 026. The fare for this ride was Pak. Rs.321. After I got into the vehicle the driver said that Rs.321 is a Promo fare and I do not accept this fare. I will charge you Pak. Rs.400. I refused to accept this nasty action and cancelled the ride. After that I contacted their ride support. They just gave me lame excuses and no concrete action was taken by their management against this nasty behavior and unprofessional driver. It seems they do not have control over the drivers and They are incapable of giving true customer service. Thats' why I donot recommend to use YANGO hail- riding service. Thats' why I see poor rating of YANGO at Trust Pilot

Before this I was fan of yango, but today it's drivers cancel my ride four times consecutively. So, no more trust .

Not polite drivers :(
Used it couple of times, but they always act unfriendly, I am sad