World2Fly Reviews 

All good. The flight departed and landed on time. The flight was comfy. Bring your own earplugs and sleeping mask, because they charge for it.

I traveled with this airline on the Madrid–Cancún and Cancún–Madrid routes, and I would like to express my sincere gratitude for the excellent service we received.
On the first flight, the plane was completely full, but we were able to sit together. Since I travel with my son, who has autism, it was especially important for us to have seats in the middle section of the aircraft so that he could feel comfortable and secure.
I contacted the airline in advance to arrange our seats for the return flight, and they responded immediately and solved the issue quickly and professionally.
I am truly grateful for the kindness, understanding, and attention they showed us. My son was happy throughout the flight, and as a mother, that means everything to me. ❤️
Thank you for making our journey so much more comfortable and stress-free. We truly appreciate it! ✈️💙

The plane is comfortable and the schedules were accomplished. Nice crew also.

I flew from Madrid to the Dominican rep on aug.2026 !! It was one of the worse flight experiences I’ve ever had .. the seat was almost twisted and couldn't take it back at all dirty with bad smell no screen to entertain no response at all from the stewards angry and disrespectful not to mention the food which was horrible … now I don’t know what’s going on how can it be like that ( I flew with them before and was ok it wasn’t this bad at all ) I hope they reconsider and get them self better flight because it’s a long haul they do and they should have Screen it’s just crazy !! And as well they ain’t very cheap either ..

Overall a great experience. I flew from Lisbon to Punta Cana, and check-in was quick and hassle-free. The A330 aircraft had excellent seats, with generous legroom. The meals were decent, and the crew was friendly and attentive throughout the flight.

Not sure what the negativity is about for this airline, maybe from competitors? First time flying with them and it was great

Comfortable spacious plane, extremly friendly cabin crew in fact, up top with AerLingus (Irish Airline). Meals typical for any airline that did not go to waste, spacious, great in-flight entertainment.

I was on an overnight flight and a passenger behind took issue with me reclining my seat after meal service and lights out to sleep hitting the back of the seat and actually putting his hands on me through the gap of the seats. Despite the bad language he used towards the crew they shut him down immediately in the most professional manner possible thay he was left speechless.

From reading some of the reviews it appears allot of people had issues with the actual airport rules and procedures that has nothing to do with the airline but I guess we are now living in an age of entitlement.

Flight was from Punta Cana to Madrid. Departed June 20th 2026.

Absolutely abysmal customer service. My flight from Madrid to Punta Cana had denied boarding/cancellation for 6 passengers. We were traveling with two young kids! Bumping a family with children from a flight due to overbooking is completely unacceptable and shows a total lack of empathy.
I submitted an official compensation claim (CAS-3005610-D8F1G0) on February 7th. It has been almost 3 months and World2Fly is completely ignoring my messages. They owe us 3600 euros under European law and are clearly using silence as a tactic to avoid paying.
If you value your peace of mind, your money, and your family's passenger rights, AVOID World2Fly....

Terrible experience. Customer service not answering to emails. Flight was delayed 8 hours due to airlines fault. Compensation submitted over month ago and apart from automated email confirming this was received, no contact from airlines. Try to call their customer service on hold over an hour. If i could I would give zero stars

**Worst company ever!**

I purchased a flight that included a connection with another airline. Unfortunately, the connecting flight was canceled by the other company, and since then this has turned into an absolute nightmare just to cancel the original flight.

On top of charging a cancellation penalty, they **do not refund the Premium service at all**, even though I can no longer use the flight due to circumstances completely outside of my control.

It is extremely unfair to force customers to lose the full Premium service fee for a cancellation that was not their choice or responsibility.

At this point, I am losing **almost half of the total value of the flight** because of a cancellation I never chose.

**Please be very careful before purchasing the Premium service in advance.** I strongly recommend **not buying it ahead of time**, because if you need to cancel, that money will not be refunded.

A very disappointing and frustrating experience.

Horrible experience on the flight from PHU QUOC, Alltogether 15 hours because of stopping in Tbillisi for re-fill. Rude staff, no entertainment, no blanket, no food to buy. Just one terrible dinner and few cups of water. No space for legs, whole plane totally dirty.

Absolutelly horrible. 15 hrs flight without charger, without on bordel enterteinment. Poor food. Poor servis.
Dont use the, never.

We used them to fly to Havana Cuba last year. All went well, in spite the destination airport is quite challenging. The biggest worry was luggage as we waited almost 3h but thats the airport handling company fault. Rest was fine.

I have requested them to give me a credit for the future flights due to the critical situation in Cuba. But I was refused.
I think the airline should understand that their are force major situations, when the country is not ready to accept tourists, like it was in my case. No light, no fuel, etc. Its like World to Fly was forcing me to go to Cuba.

I recently flew with this airline for the second time and was thoroughly impressed. The fleet feels brand new, making for a comfortable and modern travel experience. I was particularly struck by how well they handled a minor issue during the trip; their team was transparent, efficient, and genuinely focused on customer comfort. They were spot-on with their scheduling, and the cabin crew was exceptionally kind and attentive. A great choice if you value reliability and top-notch service

I had a very frustrating experience with World2Fly and their customer service.

On February 2nd, I contacted the airline to request a change for my ticket scheduled for March 23rd. I reached out well in advance and expected a response from their support team, but I never received any reply.

When I contacted them again later (around 20 days before the flight), the agent suddenly informed me that I had to pay a $150 penalty to change the ticket.

The issue is that I had already contacted them weeks earlier. I even sent screenshots showing my original message from February 2nd, but the agent ignored this information and continued sending generic responses without addressing the timeline or the fact that I had contacted them earlier.

What made the situation even more confusing is that when I was boarding a World2Fly flight in Madrid, airline staff told me that ticket changes could be made without any penalty. However, customer support insisted that the $150 fee was mandatory.

Overall, the experience felt extremely unprofessional. There was no real effort to understand the situation or resolve it fairly, and the responses felt automated rather than genuinely helpful.

Because of this experience, I have lost trust in this airline and their customer service. I would strongly advise travelers to think carefully before booking if they may need support or changes to their reservation.

My flight was scheduled for March 23rd, and I am happy to provide the booking reference privately if World2Fly wishes to review this case properly.

WORLD 2 DIE
DEFINITELY THE WORST COMPANY EVER.
Don't trust them....

Extremely outdated and uncomfortable cabin, terrible food, poor service, flight attendants hardly ever offering water during the flight (yes, I could go to the galley where I was greeted by annoyed flight attendants)... Not to mention some of them were pretty much rude. No toilet paper in the washroom during flight PQC-DWC... Headset for sale? But for what? No IFE system... well...sure, you can use your own device, but use of powerbanks was not allowed. No wi-fi on board (it's standard on long haul flights these days). Chaotic boarding, zero organization.
Did I get where I wanted to get with this company? Yes... But that is about it...
If I had a choice of airline, I certainly wouldn't choose this one. Flew with LOT, Air Canada, Lufthansa, Austrian, Swiss, Turkish Airlines, Air France, British Airlines and many more.... I can only compare this to Easy and other super lowcost airlines...
Flight BTS-PQC and PQC-DWC-BTS

The assigned aircraft for our flight MAD-PUJ was an A350-900 with all the seats 'economy class'. After the flight was airborne, I called the flight attendant to order some (paid) drinks, but was refused as they were "busy prepping the dinner service". The meal service was very, very poor. The choice given was 'chicken with mashed potato' or 'pasta with cheese'. Okay, so nothing wrong with that... until the flight attendant served me the hot aluminium couvet and nothing else. No bread and butter, no salad, no cheese, no dessert, nothing! I asked for wine, but they only served fizzy drinks, water or juice.
After eating the chicken and packet mashed potato (ugh!), I thought to relax and watch a movie on the seat-back screen. To my astonishment, they wanted to charge 4€ to rent the headset. Seriously!?
The return flight (PUJ-MAD) was delayed some 30 minutes due to the aircraft destined for the flight had a maintenance issue and stayed in Madrid, whilst they sent a (smaller capacity) A330-300 in it's place.
As this aircraft was 'past it's sell by date' (well, it certainly looked like it) there was no film or music entertainment available whatsoever. This time I managed to order some drinks after getting airborne and paid the handsome sum of 21€ for 2 gin & tonics. When the meal service started, we had the very same choice of dishes - chicken or pasta, again with nothing else!
It was my first and last time with World2Fly.

The worst airline. Reluctant and unpleasant staff. After an hour they gave us food and then turned off the lights, lay down on the seats and slept for 6 hours. Apart from food, they didn't offer us any drinks once in 9 hours. If they happened to walk past you, they would just kick you or push you, and they wouldn't turn around or apologize. I would never want to experience a flight like that again.

dirty plane, no headphones! only 4 toilets available because others were broke, only water for drinking and the food is very very bad.
on a flight tot Curaçao just 1 snack ans 1 small bun with cheese!
NEVER AGAIN!!