vipgateway.co.uk Reviews 

4,825
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,701 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and professional, going above and beyond to make sure every single question is answered clearly. Many people highlight the remarkably smooth and straightforward journey when arranging their car lease deals without ever feeling any sales pressure. Consumers are also extremely happy with the fast response times, efficient communication, and constant updates provided throughout the entire transaction process. People truly appreciate the transparent guidance and tailored advice that ensures everyone easily finds the exact vehicle they want at a suitable budget.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the experience as seamless and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, seamless, and... See more

Response time

Clients share positive opinions on response time, highlighting prompt communication and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

I requested a quote to lease a VW Taigo late on Friday afternoon. I was contacted by Noah - leasing broker who discussed my requirements. He provided me an updated quote and confirmed the vehicle had... See more

Rated 5 out of 5 stars

VIP Gateway are great and I will keep going back for my car leasing. Their customer service is exceptional - Shaz helped me this time and really went above and beyond. They are competitive on price an... See more

Rated 5 out of 5 stars

Had been recommended to VIP Gateway by a family member and was not disappointed. Josh Durrant was excellent at providing me with multiple offers for different vehicles & different conditions and hel... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,825)

1,580 reviews in the last 12 months

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Rated 5 out of 5 stars

Best price snd polite sales team

This company and especially Shaz the sales person, made it easy for me to get a very good lease price for the car I’d set my heart on. Very polite and helpful snd sent over details and info speedily. No pushy sales, just listened to what I wanted and respected my choices. Would use again as long as the rest of the process runs as smoothly.

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

Never recommend VIP Gateway

I have leased a car from VIP Gateway after being clearly told it would be delivered within one month and that it would include a reverse camera, which I specifically requested and they confirmed. The reality was very different.
The car arrived two months later – a full month after the promised delivery date – causing real inconvenience. When it finally turned up, it did not have the reverse camera, despite their confirmation that it would. Their “solution” so far is to offer £100 to cover a £30 camera from Halfords, which does nothing to make up for the delay, the stress, or the fact that the car was not supplied as specified.
At this stage I feel misled, disappointed on both delivery times and specification. I was also threaten by Ross the team leader that if I don’t go ahead with accepting the 100£ they will cancel my contract.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Steve…

Absolutely fantastic service from Steve Tranter. From start to finish, Steve made the whole car leasing process incredibly easy and straightforward. He was professional, helpful, responsive and went above and beyond to make sure everything was sorted.

The service was genuinely first class, and the whole experience was completely hassle free. I couldn’t recommend Steve highly enough and will definitely be using him again in the future.

5-star service all the way! 👏

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Josh Swan from VIP Gateway was a…

Josh Swan from VIP Gateway was a fantastic help all the way through from the first contact to the vehicle being delivered. A great service and a credit to VIP Gateway.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, it was a great experience. Ethan ensured he explained everything I needed to know and kept an open door for any questions I might have. Thank you!

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I called VIP and in 1 day I had everything confirmed and the car on the way. Danica has been fantastic and could not be more attentive, she is professional, attentive and seems to really care. Thats a breath of fresh air. Thank you

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I dealt with Jonny who was really helpful answering all my questions and super responsive. My car was delivered within a week of me placing the order which was amazing.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Bailey VIP Gatway Review

Bailey was very helpful and quick to support me in finding a new vehicle to lease. It was an easy process and has allowed me to get a great vehicle smoothly and efficiently.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

First time dealing with VIP

First time dealing with VIP, did my research and reviews were good.

Good for a reason (!).

Excellent service from the first email enquiry.

Patrick was my point of contact and he was superb and very helpful without any pressure at all.

Did I mention the price…!…best price for the car I could source by some distance.

Highly recommend Patrick and VIP Gateway.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Leasing made easy

As a returning customer Joshua Swan from the retention department sourced my chosen vehicle. Friendly and professional,he kept me informed through out the seamless process, securing me a good deal.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Not leased a car before, Alyssa was great at guiding us through the journey and was very proactive and responsive throughout.

August 28, 2026
Unprompted review

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