From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best price snd polite sales team
This company and especially Shaz the sales person, made it easy for me to get a very good lease price for the car I’d set my heart on. Very polite and helpful snd sent over details and info speedily. No pushy sales, just listened to what I wanted and respected my choices. Would use again as long as the rest of the process runs as smoothly.
Never recommend VIP Gateway
I have leased a car from VIP Gateway after being clearly told it would be delivered within one month and that it would include a reverse camera, which I specifically requested and they confirmed. The reality was very different.
The car arrived two months later – a full month after the promised delivery date – causing real inconvenience. When it finally turned up, it did not have the reverse camera, despite their confirmation that it would. Their “solution” so far is to offer £100 to cover a £30 camera from Halfords, which does nothing to make up for the delay, the stress, or the fact that the car was not supplied as specified.
At this stage I feel misled, disappointed on both delivery times and specification. I was also threaten by Ross the team leader that if I don’t go ahead with accepting the 100£ they will cancel my contract.
Very happy with my experience with…
Very happy with my experience with Danica Woon. She is very supportive and dedicated.
Ethan Stone was Great throughout the…
Ethan Stone was Great throughout the whole experience.
Absolutely fantastic service from Steve…
Absolutely fantastic service from Steve Tranter. From start to finish, Steve made the whole car leasing process incredibly easy and straightforward. He was professional, helpful, responsive and went above and beyond to make sure everything was sorted.
The service was genuinely first class, and the whole experience was completely hassle free. I couldn’t recommend Steve highly enough and will definitely be using him again in the future.
5-star service all the way! 👏
Quick and helpful
Alyssa was very helpful and I got my vehicle within a couple of weeks.
Josh Swan from VIP Gateway was a…
Josh Swan from VIP Gateway was a fantastic help all the way through from the first contact to the vehicle being delivered. A great service and a credit to VIP Gateway.
From start to finish
From start to finish, it was a great experience. Ethan ensured he explained everything I needed to know and kept an open door for any questions I might have. Thank you!
Fantastic Service
I called VIP and in 1 day I had everything confirmed and the car on the way. Danica has been fantastic and could not be more attentive, she is professional, attentive and seems to really care. Thats a breath of fresh air. Thank you
Great communication on new car…
Great communication on new car contracts from Steve, hope to use in the future.
Fantastic service!
I dealt with Jonny who was really helpful answering all my questions and super responsive. My car was delivered within a week of me placing the order which was amazing.
Bailey VIP Gatway Review
Bailey was very helpful and quick to support me in finding a new vehicle to lease. It was an easy process and has allowed me to get a great vehicle smoothly and efficiently.
Great service would highly recommend…
Great service would highly recommend them.
First time dealing with VIP
First time dealing with VIP, did my research and reviews were good.
Good for a reason (!).
Excellent service from the first email enquiry.
Patrick was my point of contact and he was superb and very helpful without any pressure at all.
Did I mention the price…!…best price for the car I could source by some distance.
Highly recommend Patrick and VIP Gateway.
Bailey was top throughout the leasing…
Bailey was top throughout the leasing process so far. Clear with the process and transparent with all the figures throughout. Highly recommend - 10/10
Leasing made easy
As a returning customer Joshua Swan from the retention department sourced my chosen vehicle. Friendly and professional,he kept me informed through out the seamless process, securing me a good deal.
Great experience
Not leased a car before, Alyssa was great at guiding us through the journey and was very proactive and responsive throughout.
Josh swan was absolutely amazing he…
Josh swan was absolutely amazing he went above and beyond
I was so impressed with his fantastic customer service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.