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Verisure Alarms UK Reviews 

51,994
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 7,694 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and engineers for being extremely helpful, polite, and knowledgeable during home visits. Consumers note that installation is quick and smooth, and they appreciate the reliable monitoring and clear guidance provided by the team. Some reviewers were not happy with customer service, mentioning long hold times, unreturned calls, and missed technician appointments when issues arise. Some people also felt that occasional hardware faults or difficulties getting timely repairs occurred when security equipment breaks down. A few consumers additionally reported frustrating experiences dealing with persistent sales calls or administrative communication problems regarding account changes.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient installations and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing engineers and support agents as... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful... See more

User experience

People report positive experiences with user experience, highlighting helpful staff and smooth app setups.... See more

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding the security system and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative and helpful , explaining best places for the alarm sensors , commumication was excellent and follow up phone call on time as well .feel more secure knowing we are monitored and help... See more

Company replied

Rated 5 out of 5 stars

Visit from engineer to fix my wireless video doorbell. He was helpful, knowledgeable and efficient. Got it working but it proved unstable when he tested it. New updated model on order. Great to have s... See more

Company replied

Rated 5 out of 5 stars

They’ve been really good with communication. When I changed mobile devices, I got in touch with Verisure to get set up on those devices — the main app and access to cameras, and they made the process... See more

Company replied

Rated 5 out of 5 stars

Ross (ID 238209) was excellent. Very friendly and courteous. Knowledgeable and efficient at his job too. He had come in to repair a fault in one of the devices. He corrected the fault, then proc... See more

Company replied


Company details

  1. Security System Supplier
  2. Burglar Alarm Store
  3. Security Equipment Store
  4. Security Service
  5. Security System Installer

About Verisure Alarms UK

Written by the company

Everyone deserves to feel safe. That’s been our driving belief for over 35 years—and it’s what keeps us focused every day, protecting thousands of homes and businesses across the UK.

When an alarm goes off, we act fast. Real people backed by state-of-the-art technology, working together to detect what’s happening, verify it’s real, and step in if needed. Whether it’s a break-in, fire, or medical emergency.

But protection isn’t just about alarms. It’s about being there when it counts, earning trust through every interaction, and giving back to our communities through crime prevention and support initiatives. It’s peace of mind, made real.

Need help? Call us any time on 0333 200 9000.

Verisure UK
Website:
Q12 Quorum Business Park
Newcastle Upon Tyne, Tyne and Wear NE12 8BU

Your Home Security is Our Mission

Written by the company

24/7 Home Protection
Backed by over 35 years of expertise and trusted by millions of customers across the world. Our security experts are there for you whenever you need us most.
Professional Installation
Don't leave your home security to chance. Every Verisure system is fitted by a security expert following a personalised risk assessment. No guesswork, no DIY. Installed right the first time, for your complete peace of mind.
Rapid Response
When every second counts, we act in time to make the difference. Our UK-based monitoring team assess every alarm trigger and is ready to rapidly take action, which can include deploying our ZeroVision smoke barrier, contacting emergency services, or sending out security guards to secure your property.
Your Privacy First
Protecting your home means protecting your privacy. Our Alarm Receiving Centre can only access your system if your alarm is triggered. We are fully GDPR-compliant and never view or store your footage or data outside of a confirmed security event.

Get Protected Today

Same day security assessment and installation

Same day security assessment and installation
Start your quote now, and one of our friendly security experts will call you to arrange a free security assessment and no-obligation quote. We aim to get to you on the same day so your protection can begin immediately.

Contact info

Promotion box for Verisure Alarms UK

FREE Security Camera Alarm Installation

Valid until 28th Sep 2026, restrictions apply. Click button below.

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.7

All reviews

(51,994)

7,219 reviews in the last 12 months

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Rated 5 out of 5 stars

Peaceful Sleep

I sleep more peacefully knowing that my home is protected each night by my Verisure Alarm.
The alarm is so easy to Activate/Deactivate using my mobile.
The Team are very quick to respond if I accidently set off the alarm by forgetting to deactivate the alarm but at least I am keeping them on their toes!

September 6, 2026
Rated 5 out of 5 stars

Chris was on time sorted out the…

Chris was on time sorted out the problems was veryfriendly and helpful and went out of his way to sort front camera to provide a wider view as the estate is currently suffering from guys nicking charging cables
his ref CX3161

September 5, 2026
Rated 5 out of 5 stars

Always there for you

Most of the village was taken off the grid and generators substituted due to major refurbishment work.
The monitoring system alerted me that this had happened and that the battery was now powering the alarm.
I was also informed that the power was restored pretty much straight away as has happened before.
It will happen again later this week after the works have been completed (maybe) but whatever happens I know that the team at Verisure will be on the case as always.
P Dean

September 5, 2026
Rated 5 out of 5 stars

Professional technician

Professional technician -
Ross (staff ID238209) attended the inspection today. He arrived in time and asked about the problems deeply, performed all sorts of different inspections promptly. He then found out the issue but had to take a long way to a spot for picking up the replacement parts and came back for fixing it. I truly appreciate for his service. He tried his best for sorting out the problem instead of getting someone else to follow up the other day. Five stars!!

September 4, 2026
Unprompted review

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