Three weeks in and my wrists do feel less achy by midday, so the bracelet is doing what I hoped. The only issue was that one edge felt slightly sharp at first and needed a bit of smoothing. Still genu... See more
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Product Failed After Two Months; Company Hid Behind Its 30-Day Policy
I purchased the Anvil Copper bracelet because I really liked it and expected it to hold up under normal use. Unfortunately, after only about TWO MONTHS, the bracelet is showing significant wear and deterioration. I contacted Vera’s and provided photos showing the condition.
I initially received a response telling me that they could not replace or refund it because their return/exchange policy is limited to 30 days. Instead, they offered me 20% off my next purchase.
I explained that I wasn’t trying to return the bracelet because I changed my mind. I was reporting a product-quality issue that occurred after only two months of use. I also explained that offering me a discount to purchase another product from a company whose product I was now questioning was not exactly a solution.
Their second response was even more disappointing. I was told:
“Our standard policy allows for returns and exchanges within 30 days, since it’s already beyond that, we can’t do anything anymore, our system won’t allow it.”
So apparently, once 30 days passes, the company is no longer willing—or able—to stand behind the product, even when the customer is reporting a legitimate quality issue.
I find that incredibly poor customer service.
What makes this especially frustrating is that I actually LIKED the bracelet. A replacement would have cost the company far less than losing a customer over a relatively straightforward product-quality complaint. Instead, they chose to point to a 30-day policy and blame their system.
I’m not asking for special treatment. I expected a company selling a product at this price point to stand behind it when it deteriorates after only two months.
This experience has completely changed my opinion of the company. I will not be purchasing from Vera’s again, and I cannot recommend the Anvil Copper bracelet based on my experience.
Potential customers should know that if they experience a quality problem after the 30-day window, Vera’s may simply tell you that “our system won’t allow it.
I like that the bracelet feels sturdy…
I like that the bracelet feels sturdy but not bulky. It's noticeable without being heavy on the wrist.
I reach for it daily
Some pieces of jewelry end up sitting in a drawer after the excitement wears off. This hasn't been one of them. I reach for it almost every day because it's comfortable easy to wear and works with practically everything. The quality has remained consistent despite constant use. That's always a good sign.
Biggest SCAM I've ever fallen for!!
Biggest SCAM I've ever fallen for!!! Comes from China, 100% NOT copper whatsoever and will NOT honor "30 day money back guarantee"
DO NOT FALL FOR IT!!
I did the magnet test as soon as it…
I did the magnet test as soon as it arrived and it wasn’t magnetic at all. It matches the description well, though delivery took a little longer than I hoped. I’d still recommend it and would buy again.
The copper has developed a slightly…
The copper has developed a slightly darker tone since I first received it. Instead of looking worn it looks more interesting and unique. I enjoy seeing how it changes over time. That's something you don't really get with most jewelry.
The earrings are lightweight enough to…
The earrings are lightweight enough to wear all day but still feel well made. I usually take jewelry off when I get home but these stay on most evenings.
"Vera'" photo is on several sites
"Vera'" photo is on several sites, diff. names, NO STUDIO in Sedona! All comes from/made in CHINA. Took my order to jeweler. Not 100% copper. Metal w/a wash. Not handmade! Totally machine MASS-PRODUCED. Google copper jewelry & you'll see same faux items on many sites. Diff. prices, even a "Closing-all free" site (just pay huge, absurd shipping $$$)Tried in vain to return my order. Called jewelry store referred to for her "work" in Sedona. They never heard of her or saw her junk jewelry but had been receiving calls from disgrunteled buyers!
One thing I noticed after wearing the…
One thing I noticed after wearing the bracelet regularly was that my hands didn't feel as tired after long days typing. It wasn't something I was looking for but it was a welcome surprise. The bracelet itself is also really pretty. Nice combination of form and function.
I bought this because a friend had been…
I bought this because a friend had been talking about copper jewelry for months. After finally trying it myself I understand the enthusiasm. The quality is obvious from the moment you handle it. It feels completely different from cheaper alternatives.
The bracelet adjusted well and stayed…
The bracelet adjusted well and stayed comfortable through the day. It did take a little effort to get the fit just right, but once adjusted it felt secure. I’m happy with it.
The copper has developed a softer…
The copper has developed a softer deeper look over time. I actually prefer it now compared to when it was brand new. It feels more unique.
The jewelry has a handcrafted feel…
The jewelry has a handcrafted feel without looking rough or unfinished. Really nice balance.
Three weeks in and my wrists do feel…
Three weeks in and my wrists do feel less achy by midday, so the bracelet is doing what I hoped. The only issue was that one edge felt slightly sharp at first and needed a bit of smoothing. Still genuine and functional, just not perfect.
If I could give negative stars I would
If I could give negative stars I would. Product made in CHINA, shipped from CHINA (think weeks) and worst customer service ever! I returned my item(s) immediately upon receiving them asking for a FULL REFUND since they claim to honor 100% customer satisfaction. Many email exchanges trying to get me to keep for a portion of the cost. I wasn’t interested. Once I demanded a full refund and even sent them the tracking for my return, it’s been crickets. I’ve now been waiting over a week for my FULL REFUND. DO NOT BUY FROM THIS SHADY COMPANY. Like another reviewer said Google TEMU COPPER and you’ll find the exact same thing - not some silver haired little old lady with her small shop in Sedona, AZ. Bullhockey.
still looks great after weeks
I've worn mine every day for about a month. The copper has deepened in color beautifully and still looks fantastic.
Packaging alone made a fantastic first…
Packaging alone made a fantastic first impression. It arrived looking gift ready straight out of the mailer.
I've owned plenty of jewelry that…
I've owned plenty of jewelry that looked good online but disappointed in person. This was the opposite experience. The details were cleaner the copper looked richer and the finish felt more refined than I anticipated. It's one of the few online purchases that genuinely impressed me.
I wasn't expecting much from the…
I wasn't expecting much from the packaging but it really elevated the experience. Everything looked polished and intentional. It felt like opening a gift.
The copper feels smooth against the…
The copper feels smooth against the skin and has a nice natural finish. I've worn it almost daily for over a month now. Still very happy with it.
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