VERA ITALY bags logo
Visit website

VERA ITALY bags Reviews 

52
•
TrustScore 4.5 out of 5

4.4

Handbags Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Handbags Shop
  2. Bags and Luggage Store

Written by the company

Since 2016, VERA ITALY has been bringing the finest Italian leather handbags directly to discerning women across Europe and the UK. What started as a passion for authentic Italian craftsmanship has grown into a trusted destination for over 2,000 styles of genuine leather bags - from elegant everyday totes to sophisticated evening clutches. Every bag in our collection is crafted from genuine leather by skilled Italian artisans who take pride in their work. These are bags made to be beautiful today and cherished for years to come. No synthetic materials, no shortcuts - just real Italian leather and meticulous attention to detail. We believe luxury should be accessible. That's why we work directly with Italian manufacturers to offer exceptional quality at honest prices. And because we want you to shop with complete confidence, we offer free delivery and free returns across Europe and the UK. If a bag doesn't feel right, simply send it back - no questions asked. Thousands of happy customers have already discovered the VERA ITALY difference. They come for the quality and stay for the style, the value, and the service. Whether you're treating yourself or looking for the perfect gift, you'll find a bag that's made to last and designed to impress. Discover why women across Europe and the UK trust VERA ITALY.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(52)

47 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

After reading the five star reviews I…

After reading the five star reviews I thought i would order my daughter present from this site. The reviews were a lie. I have experienced the worst service ever. I still have not received the bag despite my continuous calls to the site. If you are lucky enough to have someone answer you, you have a totally inexperienced young women answer the phone without actually knowing her left from her right. Appalling service....

July 1, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Dear Mariangela,

Thank you for your feedback, and we're sorry the wait felt stressful, especially for a gift. We'd also like to note that this review appears on our UK profile, while your order was placed and delivered in Greece. To clarify the timeline: your order was placed late on 24 June at 23:58, with delivery shown as up to 5 working days, and it arrived on 1 July, the 5th working day, so within the promised timeframe. In fact the bag was delivered on the same day this review was posted, only about an hour later. Throughout, our team stayed in touch by phone and followed up with ACS on your behalf.

We're glad the bag is now with you. If anything is still unresolved, please contact us directly and we'll take care of it right away.

Warm regards,
The VERA Team

Rated 5 out of 5 stars

The items are of high quality

The items are of high quality, good lether, nice colors. Every time I placed an order I received exactly what I expected. Good quality products.

June 19, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Nico, thank you for the lovely feedback! Great to know our products consistently meet your expectations. We look forward to your next order!

Kind regards,
VERA Team

Rated 5 out of 5 stars

It was a GREAT experience!!!

It was a GREAT

June 22, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Cristina, thank you! We're glad you had a great experience. We look forward to seeing you again!

Kind regards,
VERA Team

Rated 1 out of 5 stars

Poor quality

Inside pocket lining fell into pieces after about a month of using a bag. There are no other inside pockets in the bag so the bag is unusable as far as I’m concerned. Nowhere I can put the keys etc. Seller couldn’t recommend any repair shops; local repairs said it’s impossible to repair. Waste of £80

Response to seller:
- I have got in touch after two months of purchase and only been using a bag for a month by the time the lining was torn.
- only housekeys, car keys and air pods case were stored in the pocket so no sharp objects at all. If these can cause mechanical damage after a month of using a bag then it indicates the quality of lining is very poor.
- no repair options were suggested
- 30% refund will still make a bag unusable

March 30, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you for reaching out. We're sorry to hear about the issue with the inside pocket lining.

According to our records, the bag was purchased and used for over five months. After reviewing the details, this type of wear falls under mechanical damage rather than a manufacturing defect, and is therefore not covered by our warranty.

That said, we did our best to assist - we looked into repair options and also offered financial compensation as a gesture of goodwill. If you'd like to discuss this further, please don't hesitate to contact us directly.

Kind regards,
VERA Team

Rated 5 out of 5 stars

Klarna payment please

Excellent quality and service,however I would like it if they added the Klarna payment method.

May 21, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you for the lovely review and for the suggestion! Unfortunately, due to regulatory requirements, Klarna is not available for purchases in Greece as our company is registered outside the country. We do offer secure payment options and are always looking into ways to improve the checkout experience.

We appreciate your understanding and hope to see you again soon!

Rated 5 out of 5 stars

The best Quality

The best Quality

May 26, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Beatrice, thank you! We're glad the quality speaks for itself. We look forward to your next visit!

Rated 5 out of 5 stars

This is simply a masterpiece

This is simply a masterpiece! The bag exceeded all my expectations. The color is exactly what I needed. The quality is perfect! And the smell of genuine leather. mmmm))) The customer-seller service is top notch. I will consider my next purchase on this site. I recommend it to everyone.

May 15, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you for such a wonderful review! Nothing beats the scent of genuine Italian leather - we're glad you enjoyed that too. We look forward to your next visit!

Kind regards,
VERA Team

Rated 5 out of 5 stars

Fast delivery and nice quality

Fast delivery, nice bags, good quality. I ordered an additional one and I'm waiting for delivery. I hardly recommend the company!

May 15, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Petra, thank you for your kind words and for coming back for a second bag! We hope you love it just as much. Enjoy!

Kind regards,
VERA Team

Rated 5 out of 5 stars

Absolutlly gorgeous!best price!best…

Absolutlly gorgeous!best price!best colour!best leather!thanks for the Vera"s bag!!!!

May 4, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Mihaela, thank you for such wonderful words! We're thrilled you love your VERA bag. Enjoy it!

Rated 5 out of 5 stars

I had three woman's backpack,different…

I have three woman's backpack, different models and colors.I used them in defferent seasons.High quality,genuine leather,healthy and comfortable.Fast and accurate delivery.I recommend VERA bags.

May 11, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Sonya, thank you for sharing your experience! Three backpacks in different colours and seasons - that's wonderful to hear. We're glad the quality holds up across all of them.

Thank you for the recommendation!

Rated 5 out of 5 stars

Perfect handbag

I received my bag today. It is a quality, classic good bag. Good communication with customer service. Thank you!

April 24, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you so much for your lovely review! We're delighted you're happy with the quality of your new bag and that our customer service team could help.

We hope to see you again soon!

Rated 5 out of 5 stars

Perfekt quality

Perfekt quality! Highly recommended!

March 23, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Liebe Kundin,

Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Sie mit der Qualität zufrieden sind. Wir freuen uns auf Ihren nächsten Besuch!

Herzliche Grüße,
Ihr VERA Team

Rated 5 out of 5 stars

I received excellent customer sevice…

I received excellent customer sevice when returning an unsuitable item. Highly recommended

January 5, 2026
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you, Alan, for your kind words.

We’re really glad to hear you had a smooth experience with our customer service during your return. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Absolutely gorgeous handbag

Absolutely gorgeous handbag. Really happy with it. My daughter loves it too. I would definitely purchase another bag from Vera-Italy.

December 12, 2025
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you so much for your lovely feedback.

We’re delighted to hear you love the handbag and that your daughter does too. It means a lot to us, and we’ll be happy to welcome you back whenever you’re ready for your next VERA ITALY bag.

Rated 4 out of 5 stars

Great value for money and very elegant

Great value for money and very elegant. It's become my everyday bag. Would be nice if shipping packaging was a bit more protetive, but the bag itself is gorgeous.

April 8, 2025
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you so much for your kind words! We're happy to hear you're enjoying your new bag every day. 😊 We’ll definitely take note about the packaging - thanks for the helpful feedback!

Rated 1 out of 5 stars

I really cannot recommend this company

I really cannot recommend this company. I ordered 3 bags over a period of several weeks for comparison. The bags eventually arrived (later than stated, but they do come from Italy) and are quite nice quality but the company's return process is an absolute nightmare. They say they offer free returns which actually means you pay for the postage, send proof of postage and then (in theory) they refund you. I have had such a hassle getting my refunds. They say they have definitely transferred the funds to my paypal account (and indeed the original payment is marked on my account as refunded) but of 5 amounts due back only 3 were actually paid. In the end I had to get Paypal to investigate and have now received one of the bag refunds due but not the last postage refund. Don't be deceived by the friendly emails. They either have a very poor accounting system or are downright dishonest. Very disappointed in what I initially thought was a nice friendly company.

March 18, 2025
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you for your feedback. We're truly sorry to hear about your experience with the return process and refund timeline. We understand how frustrating this must have been and take your concerns seriously.

While we do refund return postage as promised, it seems there was a mistake in the final step of your case.

We’re constantly improving our service and your input helps us do better. Again, we sincerely apologize for the inconvenience caused.

Warm regards,
The VERA Team

Rated 1 out of 5 stars

I believe this company to be…

I believe this company to be fraudsters. I ordered a bag which I was told would be delivered by Evri within 3 days. After 3 days Evri still had not received the goods despite Vera claiming they’d sent it to courier. They then said they sent via Royal mail and bag would be delivered within 8 days! After 11 days when I chased as Royal mail said they’d not received the goods, they then said they’d sent it by Evri!! The bag never arrived! With the help of my credit card company I received a refund. I do not recommend

November 22, 2024
Unprompted review
VERA ITALY bags logo

Reply from VERA ITALY bags

Thank you for your review. We’re genuinely sorry for the confusion and delays you experienced.

Your order was shipped promptly, but unfortunately, the courier faced unexpected customs delays and high volume due to Black Friday—something outside our control. We're also sorry for the mixed messages regarding the shipping carrier; that shouldn’t have happened and we’ve taken steps to avoid such confusion in the future.

Kind regards,
The VERA Team

Show reviews in all languages. (52 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look