$5,000 held
$5,000 held, then blocked for asking where it was
I'm Kaan, most of you know me from cheatvault. I'm writing this under my own name because what happened to me is still happening to other merchants, and people deserve a heads-up before they connect their money to this.
Here's my experience, with dates:
On June 4, 2026, around $5,000 of my pending balance disappeared with no notice. Several people I know got hit the same day. I was processing through Malum, which sits on top of VenPayr.
On June 8, VenPayr support told me funds would only be released to my own VenPayr account and told me to register one. I did, the same day, and confirmed my username in their support channel. Then came a full month of silence. I followed up on June 15, 18 and 23. No status, no timeline. At one point an agent replied "what can we help you with today" without reading a single line of the history.
On July 2, out of nowhere, they claimed my payout is held by their "old PSP" for 180 days and that an email had been sent explaining this. That email does not exist in any of my inboxes, and they could not even tell me which address it supposedly went to.
When I kept pushing, they denied my account request and told me they would "not continue to work with you anymore for attacking us." Asking where my own money is apparently counts as attacking. Blocked, no release date, no documentation.
The part that tells you everything: when I ask Malum, they say the agreement is with VenPayr. When I ask VenPayr, they blame Malum or an unnamed old PSP. Everyone points at everyone else and the balance just stays gone.
I have every message, every timestamp, every screenshot saved, and I am now pursuing this legally. If you got burned by any of these connected services, reach out. And if you're a merchant thinking of signing up, ask yourself one thing: what happens to your balance the day they decide to stop replying to you?