⚠️ PLEASE READ BEFORE USING THIS COMPANY…
⚠️ PLEASE READ BEFORE USING THIS COMPANY ⚠️
It took me only three days to realise that something was seriously wrong with this payment processor.
During those three days:
- Approximately €220 in sales
- Two chargebacks
- €70 in chargeback fees
- No access to my funds
Customers contacted me to report that they had been charged twice for the same purchase. The duplicate payment was not clearly visible to me as the merchant, so I did not know it had happened until customers complained.
Some customers understandably disputed the duplicate charges. Despite the company acknowledging that duplicate payments had occurred, I was still charged €35 for each chargeback.
I received several support tickets from different customers reporting the same issue. Based on my experience, this was not simply one confused customer or one isolated payment problem.
The company also accepted payments from sources that appeared to carry a higher chargeback risk. Combined with the duplicate-payment issue, this left me dealing with unhappy customers, chargebacks and additional fees.
ONE-MONTH UPDATE
One month later, I still have not received any payout. Not a single penny has reached my wallet.
Because businesses in my industry have limited options for accepting card payments, I offered the company a straightforward solution: release the funds owed to me, and I would consider continuing to process card payments through its platform.
They refused to release the payout.
The two chargebacks being used against my account resulted from customers reporting that they had been charged twice. From my perspective, I am being financially penalised for a payment-processing problem that I did not cause and could not initially see.
My communication with a representative using the name OvGTony was also extremely poor. I found the responses rude, dismissive and unprofessional. My concerns were not handled with the level of respect or accountability I would expect from a company holding customer and merchant funds.
After one month, my experience remains:
- No payout
- No satisfactory resolution
- Chargeback fees linked to reported duplicate charges
- Poor communication
- No meaningful accountability
I have also seen people publicly promoting this company. I strongly recommend that potential merchants do not rely solely on promotional posts or comments. Research the company carefully, read independent reviews and make sure you fully understand its payout, reserve and chargeback policies before processing any money.
Based entirely on my own experience, I would not recommend this company and would advise others to proceed with extreme caution.