Vattenfall Nederland Reviews 

Honestly Great customer service.

My hot water wasn't working so I contacted Vattenfall to see why. Initially I thought it cut out due to a late payment on an Invoice but I learned that it was a mechanical issue.

Within only a few hours they sent over Wilko(a friendly and helpful man) to come and fix the issue.

Super happy with the outcome!

correct adminstration for years already (c.kroon) ; also about the energy prices changing etc.(so you know before) and of course the product management itself

I had a very good experience with Vattenfall in a country where you can have many issues with service providers. I got clear mails with the consumption, a good app and my calls are answered and requests completed without any issue. My contract ended in May and I switched back due to advantage of start up bonus from another supplier, however if I find the occasion I would go back.

Too expensive and sketchy pricing scheme to maximize their profit. stay away from them

Deceitful way of getting clients, An agent visited me and claimed that if I have a fixed contract I
Only pay 100€ per month, which turned out to be bullshit, from his lies and deceit I have a debt for vattenfall of 703 euros. Furthermore upon seeing the annual invoice 703€ and after calculating what I consumed + fixed costs, they decided to charge 132€ for 16 days of consumption in may without me being able to see the bill for the month of may because I am not client anymore. Given that in April my bill was 79 with fixed costs, I do not understand (the hidden costs which they told me about when I called customer service) lying deceitful and the most expensive charges I ever had as a customer in the Netherlands

Sales guys putting pressure on my girflriend to sign, entering the house uninvited. Next time it won't be as nice as just a cancellation.

Do not use this provider if you are a ZZP. they do not issue receipts with VAT. They offer that on the "business plan" for which you have to pay the amount you are already paying + 21%. This is plain extortion so I would not recommend it. Plus the customer service is unreachable.

I signed up for a Bol.com gift card worth 350 euro via energie-aanbiedingen.com.
But Vattenfall only wants to issue one for 200. Using the excuse that they offer other gifts up to 350.
Both companies as confirmation doesn’t offer the amount.
So take SCREENSHOTS, because they decide what they will give you and gave me the fault and treats you like your’re stupid.
Other companies offer the same sign up deals and they were honest , so I assumed that Vattenfall would be honest.
Their reaction below is only gaslighting imo.
Because both companies in the initial emails didn’t show the amount.
I know what I choose and would never have chosen a 200 euro gift card because other companies offer much better.
Via energie aanbiedingen they are offering a bol.com gift card for 425 euros.
I choose the same in August for 350.
So instead of being honest they slip different rewards in the contract.
So take screenshots.

Good evening,

the best part of your service is answering my answer by email which I can get the information I need about price, rate... Another thing is your report about gas, electric consumption, that is very useful for us to adjust the using behavior, especially in winter time.

Many thanks,

Best regard,
Son Bui

I have been a loyal Vattenfall customer for 10 years, yes that is an entire decade. I always made heating + electricity combo contracts and had relatively discounted monthly rates due to this. But last year my private situation changed and I had to move to a new address. Vattenfall could not deliver heating (stadswarmte) in my new address so I was forced to switch my heating to Eneco — this was not optional.

At that time I asked them if I could also end my electricity contract with them as it would be easier to have both at the same provider. They said no, because I have a contract they can only cancel my heating without a cancellation penalty as the service is not available in my new address.
Because of that forced switch, I lost my 25% “Blijven loont” discount with Vattenfall. From that moment on, my electricity bills exploded. I just got hit with a huge year-end bill, followed by a ridiculous increase of my monthly monthly rate from January 2026 onwards — all while my actual usage is actually less than compared to before my move.

I consulted an Eneco customer support and with my exact usage from the past 12 months they were able to quite me an exact monthly rate of 41 euros (Variable, cancellable anytime) and they were shocked to hear just how much Vattenfall is ripping me off with their 74 euros in comparison.

I called Vattenfall and asked them to help me out by cancelling my electricity contract without this penalty of nearly 180,- euros and explained my circumstance. I asked for understanding and leniency given my current circumstances and the fact that I lost my 25% “Blijven loont” discount with them due to factors out of my control. I explained to the customer support on the phone how I think it’s not fair that I’m being punished cos I had to move to a new place where they cannot provide heating so I had to switch my heating provider.

Despite these extremely exceptional circumstances, they refused to waive the cancellation fee when I had no realistic choice left. No empathy, no flexibility, no accountability.
Customer service hides behind scripts and contracts instead of escalating in order to help me. Other suppliers quoted dramatically lower prices for the same usage, which makes it very clear how badly Vattenfall is overcharging once discounts disappear.

Vattenfall loyalty programs are a trap, and the moment your situation changes, they will squeeze every euro out of you without shame.

DON'T SIGN a fixed contract with this company. You could be dying and they would still not waive a cancellation penalty.

I like the website and its functions and I don't have any complaints about this company.
The only thing that was weird was that last year they informed me about an employee that tried to steal my information, for unknown purposes. Nothing happened, though.

This disgusting company has sent someone to steal a camera from the forest of Clashindarroch, a trap camera that is there to capture the movements of wild cats, an endangered species that lives in the Highlands. By deleting all proof of the wildcat's existence, Vattenfall could get a license to build windfarms in the forest of Clashindarroch and MAKE LOTS AND LOTS OF MONEY!! What is so sad to see, is the lies and collusion between Forest and Land Scotland (FLS) and Vattenfall. Be in no doubt, FLS stand to make millions of pounds from this windfarm. They have clearly got together to concoct a story to justify the theft. Information provided by Doug Harvey, FLS Regional Manager said the following in a message to us:As many of you have said, the depths these people will go to in order to suppress the wildcats in the Clashindarroch, is truly shocking. The theft and then collusion to coverup/justify the theft is sickening to see. Vattenfall and Forest and Land Scotland DONT A FLYING ***** ABOUT THE ANIMALS AND THE ENVIRONMENT!! ITS ALL ABOUT THE MONEY!!!!

I had a fixed contract with Vattenfall and a fixed monthly payment suddenly I realized that not only my monthly payments have increased by around 100 euro but my contract has been changed and extended to variable without any writren email or any asking of consent from me or informing about this. So they deducted in winter months for 5 months much more from me and when I ended my contract they still charged me with 692 euros plus all the extra I paid. The calling and accessing to customer service was unclear very slow. Finally when i called and told the story the customer service told me he confirms the situation and will send me an email to summarize the situation and help me how to proceed but this is if I pay the closing amount which i did. That email never came through ! Today I used whatsapp to contact them and explain the situation again and they tell me they will send me an offer for a new contract !!!! So basically the stole money and they just can do it without you being able to do anything! Stay away from them because this trick of changing without the consent and lrior notice is really a scam !

I was excited to have a charging station installed at home, but the experience has been disappointing on multiple fronts.

Poor Installation Design
The final installation looks nothing like what is advertised on the website. The setup is visually unappealing, with mismatched colors and visible external cables. When I raised this issue, I was told I could pay extra to improve the design — and if anything went wrong in the process, the responsibility (and cost) would be mine. This feels unfair and unprofessional.

Unreliable Connectivity Despite Ongoing Fees
I’m paying a monthly (or yearly) fee for access to the online portal, but for the first two months, the connectivity worked for barely one week in total. Despite multiple complaints, the problem remains unresolved, and I haven’t been given any timeline for a fix.

Fragmented Responsibility, No Accountability
The entire service seems to be split between three different parties: Vattenfall, the charging station provider, and an external installation partner. So far, all I’ve seen is finger-pointing — each party blaming the others, with no one taking ownership of the problems.

Overall, I expected a seamless, modern solution and instead ended up with a poorly executed, unreliable system and no clear support path. I would caution others to ask very specific questions before committing.

Called them many times for installing chargers, every time they said "we will get back to you in a few days"... I gave up and chose another company. After two months they called me back asking if I want to do the installment.

I'm lucky I didn't do anything with them and thought how terrible it might be if I had a problem with their charger and couldn't reach them...

Lots of information. Pity the Gas price is so high. Thinking about another supplier

Speedy and excellent

Their Customer (No) service is the most frustrating to deal with and one of the worst I ever had to deal with.

I rarely leave review but my experience with Vattenfall has been frustrating enough to share. I applied for Vattenfall account to bridge between in between 2 tenants. I pass the meter readings when old tenant left and new tenant take over. These reading were taken by estate agent and tenants themselves on site at the meters with photos taken

All Vattenfall has to do is to bill me for the units between these 2 meter readings.

To me this is a simple issue to resolve. However, I have been talking to them on whats app since 29 March, each time with a different person and have to tell the story all over again each time. Instead of making right the data on their record, they are argued that their "readings" on record which are ESTIMATED readings are the ones that I should pay.

Does it makes sense to pay based on estimated meter readings when actual readings are available and already given?

I expect better from a large energy provider to be able to resolve this as quickly as possible. However the fact that I get a different person every time, and having to give same information repeatedly showed that no one take proper responsibility. It feels like they are doing everything possible to avoid resolving a simple issue.

Today I have to repeat the story to Vattenfall ........Seriously?

I ordered a Laadpaal in December and was told my installation date would be 17 February (2.5 months later). Once the "paal" was installed, I was told to organise the "verzwaring" of my meterkast and then phone the installer (who is contracted to Vattenfall) back to come and switch the Laadpaal over to 3 Phase. Enexis came and did the verzwaring work within ONE week.

When I phoned to alert the technician that the meterkast is ready I was told that the next possible date to do this 10-20 minute job is 28 MARCH 2025...more than a month later!! I enquired as to why this is and the lady on the phone noted that it was inconvenient for them to drive out to my area and that the 28th of March is the first date at which they will be in my area again.

I find this appalling and NOT a great way to start a relationship; basically being told that you are not important enough to get what you are paying for in a good amount of time. I know for a fact that Essent installed a laadpaal in my area within 2 weeks...

I'm sure that when it comes time to pay the invoice they won't be happy with me saying "it's inconvenient for me to pay right now so I'll do it in 4 months"..

I expected better and I'm truly disappointed that a company could operate this way.

So if you're reading this, then please get your Laadpaal somewhere else. My decision to spend the money came from an utter annoyance that there aren't enough charging stations in my "buurt" and that people with petrol cars park at the stations too, because there isn't enough parking. And now I continue to wait...I needed my problem solved, but Vattenfall doesn't seem to WANT to...

How can you change someone for your lazy or over worked personal!

I give you a notice on December 27, 2024!
It took one month till the company cancel my account! On the meantime I was charged till January 6. 2025!!

It’s your company’s policy to overcharge!

Then you are warning me to pay or get fined!!

That’s totally wrong and I am very tired of your bad ethics!!!