I needed to cancel my subscription because I have 11 bottles sitting on my cabinet. When I contacted Soluma via email, Ivan responded promptly and offered to suspend my subscription for a few months.... See more
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Review summary
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I wanted my orders stopped from anymore shipping. Ian/Kristian was very helpful assisting me so I no longer receive any orders. Thank you for your help stopping my shipments for any further products... See more
Company replied
Because I could get done what I needed to get done without any hassle or confusion. Jamaica was perfect…offering me another chance to just delay my next order, I get that. But when I said no, she sa... See more
Company replied
I received this product and didn't remember ordering it. Customer service agent, Neil, was so kind and helpful to assist with a return and refund. It was very simple and fast. This tells me this is a... See more
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4.1
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It was so nice to talk with Sheiva …
It was so nice to talk with Sheiva today. She handled all my concerns in a timely manner. It was so nice to be able to talk to a live agent and not to an AI assistant!!!
November 5, 2026
Unprompted review
Janelle was very prompt in reviewing…
Janelle was very prompt in reviewing the issue and getting back to me with a solution.
November 1, 2026
Unprompted review
professional and personable
November 2, 2026
Unprompted review
Reply from Trysoluma
Hi Kathleen,
We're so happy to hear you felt such professional and personable care!
We love knowing you felt truly looked after that warmth and confidence means so much while you're nurturing your overall health and balance with Soluma.
We're always here for you, and we'd love to continue supporting your wellness journey anytime!
Soluma shipment
I received my first order of Soluma; however, the package was opened and 2 of the 3 bottles I had ordered was missing. I called Customer Service and spoke with Abigail who was exceptional helpful and told me she would send out a new supply of the missing items.
November 2, 2026
Unprompted review
Reply from Trysoluma
Hi Elisabeth,
We’re so happy to hear that you’re giving Soluma a try! We’re sorry your first order arrived with two bottles missing, but we’re glad you’ll soon have your complete supply. Your trust in Soluma means so much to us, and we hope our products become a wonderful part of your daily wellness routine. We look forward to being part of your journey toward feeling your best!
Haven't been using it long enough to…
Haven't been using it long enough to tell if it works.
November 2, 2026
Unprompted review
Reply from Trysoluma
Hi Carma,
We appreciate you giving Soluma a try! We understand that it takes time to notice changes, and we hope you enjoy incorporating it into your daily wellness routine. Your health journey is important to us, and we look forward to hearing about your experience as you continue using Soluma. Wishing you wellness and happiness every step of the way!
Abigail was very pleasant and…
Abigail was very pleasant and knowledgeable regarding my situation. She helped me with my problem right away without any hesitation. Very good customer service. 😊😊😊😊😊
October 31, 2026
Unprompted review
Reply from Trysoluma
Hi Mavis,
We're smiling right along with your we love hearing that Abigail was so pleasant and knowledgeable and helped you right away without any hesitation!
We created Soluma to support your overall health and help you feel balanced, confident, and truly cared for every day, and we're so glad that warmth came through for you.
We'd love to welcome you back anytime as you continue your wellness journey with us!
Kristian was wonderful with helping me…
Kristian was wonderful with helping me out and clear things up
October 30, 2026
Unprompted review
Reply from Trysoluma
Hi Mona,
We're so happy to hear Kristian was wonderful in helping you out and clearing things up we'll be sure to share your kind words with him!
We created Soluma to support your overall health and help you feel balanced, clear, and confident every day, and we're so glad that care shone through for you.
We'd love to welcome you back anytime as you continue your wellness journey with us!
Kristian was extremely helpful and more…
Kristian was extremely helpful and more than courteous. It makes for good relations going forward with your company.
Thank you
Candace
October 29, 2026
Unprompted review
Reply from Trysoluma
Hi Candace,
We're so touched that you found Kristian extremely helpful and more than courteous we'll be sure to celebrate him for you!
We truly value good relations going forward, and we created Soluma to support your overall health journey, so you always feel balanced, cared for, and confident with us by your side.
We'd love to welcome you back anytime as you continue feeling your best!
Kristian was very responsive in taking…
Kristian was very responsive in taking care of my cancelation. I am always a little nervous when requesting a cancelation but Kristian made it swift and simple! Thank you!
October 29, 2026
Unprompted review
Reply from Trysoluma
Hi Julie,
We're so glad Kristian made everything feel swift and simple for you, and took that nervous feeling away around your cancellation we understand completely, and we're glad you felt cared for.
We created Soluma to support your overall health and well-being with comfort and ease, whenever the time feels right for you.
We're keeping the door warm for you, and we'd love to welcome you back anytime on your wellness journey!
Customer service is excellent with Soluma
Customer service is excellent with Kristian. She resolved my issues and got my credit issued back to my credit card.
October 28, 2026
Unprompted review
Reply from Trysoluma
Hi Lisa,
We're so happy to hear Kristian resolved everything for you and got your credit issued back to your card we love knowing you felt truly taken care of!
We created Soluma to support your overall health with peace of mind, to help you feel balanced, confident, and cared for every step of the way.
We'd love to welcome you back anytime as you continue your wellness journey with us!
I ordered this product and then spoke…Ivan
I ordered this product and then spoke with my doctor and was told not to take them with my meds. So I asked for a refund. Ivan was very helpful in this since the package and bottles were unopened I was able to send them back for a refund
October 1, 2026
Unprompted review
Reply from Trysoluma
Hi Tate,
We're so glad Ivan was very helpful in helping you send the unopened bottles back for a refund after speaking with your doctor we completely respect putting your health first and following your doctor's advice with your meds.
We created Soluma to support overall health with care and peace of mind, and we're grateful we could make things easy and reassuring for you.
We're keeping the door warm for you, and we'd love to welcome you back anytime!
Customer service is as bad as their product
I was disappointed in the product so asked to discontinue any future deliveries. I was told it was already sent out and I could either return it or refuse delivery and receive a refund. I refused the delivery and because the shipping company they used showed delivery the refund was denied. I explained that the delivery person spoke no English at that he did not understand what needed done and he took the package back to his vehicle. I never even touched the package. After REPEATED attempts to explain this to Soluma I received the same canned,”It must be you have it or you lost it, or you should know where it is.” I would highly suggest you do not do business with this company! Their product is subpar, their ethics far worse!
October 28, 2026
Unprompted review
Reply from Trysoluma
Hi Joan,
Thank you for sharing your feedback with us.
We are very sorry for your experience with your delivery refusal and refund. We understand how frustrating it must feel to explain this repeatedly and still not feel heard.
We would like to review your order and delivery details closely to find a solution for you.
Please reach out to us privately by DM or email with your order number so we can help you directly. We appreciate the chance to make this right.
I appreciate your help
I appreciate that you sweetly handled my request to cancel. There is no way to cancel on the website and when I tried to log in, it wouldn’t let me. I wrote to the email address for customer service and the first person asked me about skipping a month or gave another option. When I said no, just cancel me, he stopped answering. But I finally sent a completely different email and you answered and helped me. I truly appreciate that. The product is just fine, I just needed to cancel. Thank you so much.
October 28, 2026
Unprompted review
Reply from Trysoluma
Hi Sherri,
We're truly touched by your kind words about how sweetly your cancel request was handled in the end and we're so glad we could finally help after that frustrating start with logging in and getting an answer.
We're happy to hear you found Soluma just fine, as we created it to support overall health with gentleness and care, whenever it feels right for you.
We're keeping the door warm for you, and we'd love to welcome you back anytime on your wellness journey!
I had a problem with my order
I had a problem with my order. I emailed and the response was almost immediate. I exchanged emails with Janelle who was extremely polite, professional friendly and helpful. She sorted my problem and gave me written confirmation as requested. Very good customer service
October 23, 2026
Unprompted review
Reply from Trysoluma
Hi Sally,
We're so happy Janelle could sort your order so quickly with that almost-immediate response and with such polite, professional, friendly care, plus that written confirmation just as you asked!
We created Soluma to support your overall health with that same peace of mind, so you always feel balanced, confident, and truly looked after.
We'd love to welcome you back anytime as you continue your wellness journey with us!
I wanted to cancel my subscription and…
I wanted to cancel my subscription and Desiree made it a very painless process, thank you!
October 28, 2026
Unprompted review
Reply from Trysoluma
Hi,
We're so glad Desiree made your cancellation such a painless process for you that's exactly the ease we want you to feel!
We created SOLUMA to support your overall health with comfort and care, whenever the time feels right for you.
We're keeping the door warm, and we'd love to welcome you back anytime on your wellness journey!
Great customer service
All good! Great customer service from Jamaica.
October 26, 2026
Unprompted review
Reply from Trysoluma
Hi Beverly,
We're so happy to hear everything was all good and Jamaica took such great care of you!
At Soluma, we love knowing you feel supported and at ease, so you can stay focused on what matters most your overall health and feeling your very best every day.
We can't wait to welcome you back again soon.
Succeding my expectations
The staff is very accommodating when I inquired about my order. Kristian responded promptly and confirmed the order's specific delivery time. I felt I was heard. Thank you.
October 27, 2026
Unprompted review
Reply from Trysoluma
Hi Sophie,
We're so glad Kristian was so accommodating, responded promptly, and confirmed your specific delivery time and most of all, that you felt truly heard.
At Whispore, we want every moment to feel this reassuring and cared for, so you can stay focused on what matters most, your overall health and feeling your best every day.
We can't wait to welcome you back again soon.
customer care
he handle it with great care you need to give him a raise .
October 27, 2026
Unprompted review
Reply from Trysoluma
Hi,
We're so touched to hear he handled everything with such great care we'll be sure to share your kind words about that raise with him!
At Whispore, we love knowing you feel so well looked after, so you can stay focused on what matters most, your overall health and feeling your very best every day.
We can't wait to welcome you back again soon.
Sheiva at the customer…
I spoke with Sheiva at the customer service department for Soluma. She was very pleasant and helpful in getting my refund and canceling my subscription.
October 27, 2026
Unprompted review
Reply from Trysoluma
Hi Carol,
We're so happy Sheiva was so pleasant and helpful in getting your refund sorted and canceling your subscription with such ease.
At Whispore, we want you to always feel cared for, comfortable, and in good hands, so you can stay focused on what matters most your overall health and feeling your best every day.
We'd love to welcome you back anytime.
There was an issue with my order and
There was an issue with my order and
Jamaica was very helpful and took care of it for me.
October 22, 2026
Unprompted review
Reply from Trysoluma
Hi Arlene,
Thank you for your feedback. We're sorry you had an issue with your order, and we're so glad Jamaica was able to take great care of you. We'll be sure to share your kind words with her. Thank you for choosing Soluma!
We're so glad Jamaica was able to take care of it for you. Please email us at info@trysoluma.com if you need anything else we're here to help.
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