Trylouma Reviews 

Product ordered and paid for, not delivered! Had Louma tell ME to contact FedEx who could not find the package, so went back to Louma & said my contract was with them ,not FedEx so please refund - nothing as yet but won't use again!

Absolutely disgraceful! This company took money from my bank account 8 months after my first purchase so they can’t say it was a subscription.
Had to cancel my”SHOP” account and “SHOPIFY” plus I had to cancel my payment method on the company’s website. DO NOT USE THEM!!!

I bought garlic supplements, unaware that I was entering into a subscription. Can't remember seeing anything to that effect being mentioned. A few months later money is taken out of my account entirely without warning and no sign of the product being delivered. Conveniently the "manage my subscription" option on their website doesn't work. My bank helped me get my money back.

Don't buy aged garlic from Trylouma! I didn't know I was enrolled in a repeat subscription until I saw that my CC had been charged a 2nd time. I can't unsubscribe online because the unsubscribe doesn't work. I have emailed them repeatedly but they don't reply. So I've had to contact my CC company to block them and will need to cancel my CC and have it replace to stop them permanently as my CC company can only stop debits for 13 months. So frustrating and such a waste of my time and energy.

This company has terrible customer service. The first order was short shipped product then received a credit for missing product. The second order was shipped under a tracking number that appeared to be addressed to me but when I called Fedex about not receiving this product they told me that my name and address isn't associated to this tracking number. I explained this to Try Louma customer service Alex & Salma. I asked them to check with Fedex to verify themselves with no response. I asked for a full refund or send me the product still waiting to here something.

Disgusting bunch of con artists, selling poorly made chinese rubbish. Once you sign up you cannot stop them taking money from you and they send out orders without notification. Dishonourable business.

AVOID. AVOID. AVOID..

One star, bc 0 is not an option!

Dont buy from these scammers!!!

Do not do business with this company. My initial order was for 3 months worth of product. It took an exceptionally long time to receive the product. Before I received they were already trying to ship me another 3 months worth of product. They did pause my subscription so that I could receive and try the first order. I was charged for a second order in June. Because the first took so long I let it ride, but when I found another charge in July I went hunting. Their site says delivered 5 July, but I never received the product. Supposedly the next one is on the way. I tried to access the subscription management page, but it has been down for several days.

Company used misleading information in the initial order. Ended up with 6 bottles when I only wanted to try 1. Also, I suddenly have a new charge for $89 on my credit card. Apparently it's an automatic subscription. I have emailed the company but haven't heard back. And, it doesn't work. Run away!

This company is a money robbing scam.
They are stealing money from my account and the order they sent did not arrive and will not accept responsibility.
BEWARE!!!!!!

Absolutely abysmal!
Like others here, I received my first order which I was very happy with.
I notice a charge on my c card and I had not ordered any further products, to my surprise I was on a subscription at no time was this mentioned during the first order
No order and been processed at that point I contacted the company via email to cancel my subscription and not send out the product.
Within hours an order was processed!!
A delivery was sent out no email to inform me of this , as apparently you can cancel within an hour if a order being placed convenient I didn't receive it?
Parcel sent by FedEx , parcel not delivered asked for photo evidence but FedEx did not recognize my address all sound the same scam
I have emailed them today to say I have security footage if the day and there was no delivery made
Mastercard is involved.

I ordered product from Louma approximately 6 months ago and received the order within a reasonable amount of time and the product itself was good quality. Recently, I noticed another charge from Louma but no product had arrived, nor had I ordered anything else. When I contacted the company they claimed I was on a subscription (I had no knowledge of this) and that it was shipped via FedEx. When I informed them that I had not received it, I was told to contact FedEx and file a missing package claim. How it became my problem, I still can't figure out.

When I contacted FedEx using the tracking number Louma provided, the package showed as delivered but the picture was of a different house. When I tried to file a missing package claim, my address did not match the shipping address used by Louma and therefore, a missing package claim could not be filed. I reached back out to Louma and explained the situation and requested either a new shipment to the correct address or a refund.

Louma "customer service" responded that even though they had shipped the package to the wrong address (they admitted the error was theirs); the package showed as delivered so they were not willing to issue a refund or to reship the product. They also refused to reach out to FedEx to try and resolve it from their end even though they are the shipper.

To recap: Louma shipped an unsolicited package to the wrong address and even though they admitted the error was 100% theirs they will not assist, refund or re-ship.

Do NOT Trust this company.

Don’t touch this company they get you on a subscription which you can’t cancel and charge you for product when you have paused your subscription. If your delivery is not delivered to your location the they won’t send out another order without another payment and won’t refund your money 🤯you’ve been warned

They automatically put you on a subscription and it is impossible to get them to cancel it.

Beware. This is a scam. I received my first order and then an additional package came a few days later that I did not order. I cannot access any contact information for the company.

Lane

The company took ages to despatch in the first place back in January and now 6 months later they have taken more money from my credit card without any authority.

Update: After much back and forth, I received a full refund from the company.

DO NOT BUY FROM THIS COMPANY Surprised to find I had been put on a subscription. Wasn’t clear when I purchased. Trying to stop the subscription was difficult. The order never arrived - was provided the wrong tracking number and the company refused to accept responsibility no refund no product I’m out over $100!

Order not received…. They sent me a FedX tracking number. I called FedX and they said you have been scammed! I am still waiting on order before taking more action!

i placed order for 1 portion, received 2 and was automatically signed up for monthly renewal via a pre ticked box on the order that i was unaware of.
have been taking religiously for 5 months.
NO DIFFERENCE IN BLOOD PRESSURE
YET ANOTHER SCAM!

Only because 0 is not an option!

Ordered garlic capsules, was given FedEx tracking. Item delivered from FedEx tracking was not my shipment nor product; The Company is not interested and will not assist by contacting FedEx courier, no refund, no reshipment. I’ve Started bank chargeback to the Company; A Warning to others to AVOID THIS COMPANY

I ordered Odorless Aged Garlic Extract from Trylouma and received NO product. After tracking through FedEx, their number was of a different product, a different Company. I contacted Louma, the company with several reasonable questions, they have not replied.

I sent multiple emails and despite giving the company ample time to respond, I have received no reply whatsoever.

For a company selling health-related supplements, the complete lack of customer support and refusal to engage with legitimate customer inquiries is a RED FLAG and is extremely concerning.

Because I received no response, I have now initiated a dispute with my payment provider. I will also be submitting a sample of the product to the Canadian Food Administration for independent analysis.

Based on my experience, the level of transparency and customer service from this company is nonexistent and that is unacceptable. Consumers should be very cautious when purchasing supplements from suppliers that do not respond to basic customer inquiries after a sale transaction.

The company auto-billed of the Aged Garlic on June 8 2026 / remove your payment information after transaction. order NOT received, even as FedEx tracking number stated delivery completed; was incorrect tracking number provided link to a different company, and different product. Since contacting company they have not replied with a response July 8 2026 - 30 days past order date; there is what I thought was Trustpilot; clearly there is a fake review website as well. This company is a SCAM; do not purchase from them or from Mircoingredients who appear to be the same company.