Trunkrs Reviews 

Delivery guy delivered a package of one of my neighbors at my door step, when i was not even home. Anyone could have just taken the package at any time.

I did chose the date for delivery, they managed to delay 4 days.
In the time window I have got message that they won’t deliver the parcel.
It have though that the DPD is the worse, but it seems they are not at the bottom.

I ordered a package with one-day delivery. It wasn't delivered on Friday, giving no explanation, and it got pushed to Monday. On Monday, it was expected to be delivered 17:00 to 19:00. At 19:50, the delivery driver never made an attempt to deliver, and said he wasn't able to reach my address "due to obstruction", and prompted me to contact customer support. Needless to say no other company has such a problem in delivering my parcels.

Then I tried contacting customer support, which is available until 22:00. However, there is no phone number, and what they mean by available is they have an AI chatbot which cannot do anything. I won't be at home during the whole delivery window tomorrow, but they cannot plan the time of delivery, and they cannot change the delivery date either. Customer suppport is trash.

Mind you I paid for one-day delivery... Fingers crossed I will receive the parcel at some point :)

I ordered fresh and frozen meat from the butcher. The shipment was picked up in the morning and was supposed to be delivered in the afternoon.I’ve just been informed that they’ll deliver it tomorrow. It’s not like a pair of underpants or socks that can just ride around in a van for two days. I do not recommend them.

Terrible, Terrible and terrible

Yesterday received an email that it was delayed and would be delivered this evening, it is now 9am and I have received a message it is delivered. It is not. No number to call, emails bounce back. What sort of communication is this for a business?

not good , delayed and everything and no respond do not choose for trunks , choose for post.nl or dhl

Highly disappointed with Trunkrs. I ordered a package from a butcher that was scheduled to arrive on Wednesday. We even had a small buffer to account for delays because I absolutely needed these items for an even on Sunday.

On Wednesday, the packages never arrived, I then receive an update message after the delivery window saying they would arrive the next day. Thursday came and went with no delivery. Their customer support is impossible to reach, you only get messages from a bot, which says they are looking into it and will get back to me, which of course never happens.

Its now Friday evening, I don't have my packages and the track&trace status remains frozen. At this point. I have no confirmation on whether my packages will arrive or if they are lost. If you have a deadline for a sepcific event, avoid this service, as you never know when you are getting your items (even if they are fresh products). Logistical errors happen, but the complete lack of customer service makes it even worst.

Usually quite lenient with deliveries. But this was the first really bad experience. Delivery guy was near house twice according to the tracker, says I wasnt at home. So not delivered, twice. Customer service nice doesnt do/solve anything, and respond to late. I can imagine the happy flow to be good, but not capable of solving unhappy stuff. Still haven't received my package

Perfect service, very fast and reliable delivery.

Worse customer service ever, order some flowers for my gf because she was arriving from vacation, had them delivered to her door, this delivery company DOES NOT DO ITS JOB. 2 days passed since the day imy order was supposed to arrive, i Have 0 information, payed for a service that was not fulfilled and even less got an answer about it other that "it went to the wrong region, so in the next working day will be delivered, and if not on that one then on the next one" RIGHT, its been 2 days and NOTHING, I guess it doesnt matter that I payed specifically for the delivery to be on a certain time and date hm? INSANE, you deserve this review!

even if I am home, and I give phone number in the description, they mark my package as adress was unreachable. They have tried to deliver my package 4 times, and got rejected for the same reason, meanwhile my adress is pretty much reachable, and I was at home all the time waiting for my package. Customer support gives a generic copy paste answer and closes the ticket. Worst delivery company that I have ever encountered. I'm wondering how they can make an income with such a bad service and customer support.

Delayed my delivery 3 times, lied about n9body being home when there were several people there all day. Never use.

No delivered

Package never arrived, received two different addresses left behind by the delivery driver which both didn’t have my package. First and last time hopefully, wouldn’t recommend to anyone.

After waiting at home from 5:00 PM until almost 11:00 PM, Trunkrs sent a text notification at 22:39 stating the driver was 15 minutes away. Instead of delivering, Trunkrs updated the tracking status at 22:39 to "Not delivered" due to driver delays, pushing the delivery to tomorrow.

Today was my only day off. I stayed home specifically to ensure my fresh meals went straight into the freezer.

Even when they actually come through with deliveries (they state a window between 5:00 PM and 10:30 PM), 90% of the time they deliver my order at the absolute end of the day, past 10:00 PM.

I always prefer not to leave negative reviews, but you fully deserve this one.

The estimation windows is way off, the sms heads-up of 15 mins is off by 1h30mins.

I DIDNT RECEIVE MY PACKAGE, There is no call, Terrible service