Thomann Reviews 

Package won't come, no response from thomann email.

The elgato stream deck XL is a great tool for productivity with highly responsive keys. The software can be resource heavy and occasionally crashes when switching between profiles

Wish I'd read the other reviews before making a purchase. Quite how someone scored them as high as a 2 is hard to believe. Extremely poor customer service.

Terrible support when returning equipment for repairs. I have sent an amplifier back 3 times and they could not locate the fault. I asked them to call me on the 3rd time to discuss but they ignored my request.

I’ve had several purchases from Thomann, but when something goes wrong they’re just not interested. In my case their delivery partner, DHL, ignored my delivery instructions and chose to place my parcel in a pile of snow next to my door on a main road. DHL did not perform, granted, but I paid my money to Thomann and so my contract is with them. It is up to them to open discussions with DHL, but they steadfastly decline to do so. What kind of customer service is that?

Don't let you fool by the reviews or prices, their customer service is a joke. I'm in Portugal, I sent back a 279€ item the 10th of October. They provided me a label to Lisbon and the package arrived safely in Lisbon the 15th of October. After that nobody knows what happened. The package is apparently lost, for some dumb reason they don't send you a label to Germany but to Lisbon, and their partner there have to send the item back to Germany. So basically they tell you what to do, they give you a label to Lisbon, and that's all you're suposed to do. But if for some unkown reason, their guys in Lisbon loose the package, they don't refund you!! Their excuse is that they didn't get the package. But how can I be responsbile for what their guys did in Lisbon? First they tell you to wait up to 4 weeks, and that's what I did. I contacted them today and they told me they have to open an investigation in order to refund me. But what have I to do with this "investigation"? I was told to ship to Lisbon and the package arrived there in 5 days, I did what I was supposed to do, why should I wait? What about this stupid investigation? They don't have a clue where the package is, it's 100% not my fault, and still they refuse to refund me! Unbelievable! So it's been now a month they seized me 279€, I was basically robbed.
Their customer service just repeat the same thing, "the investigation, the investigation". Do your investigation, do whatever you want but refund me first, since I have nothing to do with this problem and I did everything as I was told. So beware, they have a very dumb and bad customer service, don't trust them. Definitely buy somewhere else, there's plenty of on line store much more reliable than Thomann. Big companies like this are not to be trusted, cause they don't care at all about their clients, beware!

I've bought a lot from Thomann. Firstly, if you buy using a VAT registered company it takes them forever. You put in an order and then if you're lucky a couple of days later they will send a VAT invoice which only then can you pay.
Because of this there's no point taking notice of the 'estimated delivery dates' on the Thomann.PT website because it takes them around three days to organise a courier.
I decided the other day to buy an item direct from their website to get it earlier and claim back the VAT later. I bought a guitar on Tuesday 28th - estimated delivery Wednesday 29th. Remember this is THEIR quoted delivery date, something they clearly use to get customers to buy 'oh it will be here by tomorrow'.
And this is the Portugal site so there's no excuse that that date is Germany only.
So they make up the shipping label at end of day on 28th, but by the time UPS actually has it in their possession, they're quoting delivery on 31st, that's four days not next day.
Now, UPS has 'updated' the delivery (in normal language delayed it by days) to Tues 4th Jan. Not even the Monday (even allowing for 31st being NYE).
I'm not in the Azores I'm in Lisbon, the capital, right in the city.
I really came to believe these 'get it by' dates are simply a ploy to get customers to buy items that then take at least a week to arrive. In fact, even excluding the slow turnaround days for VAT excluded purchases, I've never had anything actually shipped from Thomann arrive in less than a week from shipping date, and NEVER ever on the day they quote, not even close to that date.
This is super cynical marketing. Just put the actual date by which the average item shipped will be received. Then we can make our own minds up whether to buy from you or from your competitors.
Thomann gets 2 stars because their prices are good, but I will try and find alternative sites to buy in the future.