The Hambledon Reviews 2,610

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website, highlighting its ease of navigation and the wonderful products available. Consumers appreciate the prompt order processing and speedy delivery services. Many also mention the careful and artistic packaging, often accompanied by a personalized thank you note, which adds a special touch to the overall shopping experience. People are particularly pleased with the excellent customer service, noting the kindness, friendliness, and helpfulness of the staff. Reviewers also value the quality of the products and the wide selection of unique items. The Hambledon is highly recommended for its efficient service, attention to detail, and the personal touch that makes each purchase a delightful experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Love this store. Lovely unique items for all occasions. Bought some great little Halloween toys and stocking filler bits for children that I’ve never seen anywhere else. Reasonably priced too Arrived... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought shoes from The Hambledon. I rang the company on a saturday afternoon with a query, and person actually answered the phone - amazing. The person was helpful and emailed me back with info. And, I... See more

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Rated 5 out of 5 stars
Verified

My first order from this lovely store, I took advantage of the 15% first order discount and got some fantastic shoes that I love! Delivery was very fast, they were well wrapped and had a hand written... See more

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Rated 5 out of 5 stars
Verified

The first thing I bought from them arrived promptly, but broken. I let them know, and immediately - without even requiring the return of the broken product - a replacement was on its way and arrived... See more

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Rated 3 out of 5 stars
Verified

I love your taste and curation of exquisite, fun, funky, cool, beautiful, attractive products in every department! I love that you attend to making it personal each time I order by sending a thankyou... See more

Rated 5 out of 5 stars
Verified

Great quality clothes, they are beautiful. Delivered bang on time and I received a warm welcome on collection with a very nice personalized note of thanks.

Company replied

Rated 5 out of 5 stars
Verified

My first time browsing The Hambledon, and I instantly placed an order! Such a lovely collection of high end products - and something a bit different. Ordering was easy, and my items arrived quickly an... See more

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Rated 4 out of 5 stars
Verified

I ordered the product and it was picked / packed the same day and arrived the following day. Great service!! If I have a small complaint it is as follows; The Hambledon advertise a 15% discount if... See more

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Rated 5 out of 5 stars
Verified

Great independent store. Everything about my experience was smooth and easy, no issues, no fuss, just great service from start to finish. Delivery was quick, the products are excellent, and you can te... See more

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Rated 5 out of 5 stars
Verified

The Hambledon is a wonderful online shop. They have a great choice of items from a range of eclectic designers. Their customer service is exceptional. My package arrived within 24 -48 hours of order p... See more

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Rated 5 out of 5 stars
Verified

First time purchasing from The Hambleton and I will definitely be returning! What a lovely, independent store! I bought a Rixo dress and it arrived beautifully wrapped, with a handwritten note from Ri... See more

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Rated 5 out of 5 stars
Verified

Great customer service. Found this company by accident, when I did the reverse lens on Google to find where I could replace a pair of sunglasses that I loved but had unfortunately stepped on. The su... See more

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Rated 5 out of 5 stars
Verified

I recently purchased a stunning Rixo dress. As a first time online purchaser I received a discount plus a free gorgeous hair scrunchy as part of a rixo promotion. The dress was beautifully wrapped, s... See more

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Rated 5 out of 5 stars
Verified

The Hambledon reached out to verify if I wanted to continue with my order given they did not know if customs duty would apply to a Canadian order. I appreciated that they would double check, and they... See more

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Rated 3 out of 5 stars
Verified

I buy from the Hambledon quite a lot both on line and in person and always receive good, friendly service. Re online purchases; It would be helpful if, when relevant, they could give more details. Fo... See more

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Rated 5 out of 5 stars
Verified

Ordered a beautiful dress from this fabulous shop Hambledon in Winchester. It literally arrived 2days later. It’s absolutely beautiful & I so wanted it to suit me. But it just didn’t no matter what. I... See more

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Rated 5 out of 5 stars
Verified

Wanted some little treats for my grandchildren and I found some really lovely and unusual things. Ordering was easy and delivery quick. My parcel arrived beautifully wrapped with a sweet little thank... See more

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Rated 5 out of 5 stars
Verified

Absolutely amazing service, incredibly quick…All the beautiful items I ordered were, awkwardly, different sizes & weights & they were all wrapped with great care & attention to detail, making the box... See more

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Rated 5 out of 5 stars
Verified

I had my first, and truly amazing , experience buying jewellery here at The Hambledon. Everything went smoothly, and I was kept informed throughout the process. What really surprised me was the amount... See more

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Rated 5 out of 5 stars
Verified

I was looking for a candle as a gift for mothers day that I'd seen recommended by an article on the web. Bit of a last minute purchase (sorry mum) and I found it in a few places, but at up to double w... See more

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Rated 5 out of 5 stars
Verified

I ordered the Toppu Tray Large in Optic Blue from thehambledom.com, and I couldn’t be more satisfied with my purchase. The product arrived in Slovakia surprisingly quickly and was securely packaged. T... See more

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Rated 5 out of 5 stars
Verified

Lovely website that's easy to use full of wonderful things. Really fast delivery, less than the 48 hrs, 2 days before Christmas. My husband ordered me some lovely glass tree ornaments and they wer... See more

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Rated 5 out of 5 stars
Verified

Excellent customer service fast delivery and quick processing of one returned item. Will shop with them again

Company replied

Rated 5 out of 5 stars
Verified

Goods were of the usual excellent quality and they arrived really quickly. However, I ordered whilst on holiday and wanted to collect from the store on my return, but I couldn’t find a way of doing th... See more

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Rated 4 out of 5 stars
Verified

What an amazing shop I rarely love new christmas decorations but the range is fabulous Disappointed in packaging no idea how they didn't break . The thin box was crushed and open one end and the dec... See more

Rated 5 out of 5 stars
Verified

Bought for my son for Christmas. This is a lovely gilet and it is really cosy, warm, stylish and great for layering. Very pleased with it fully recommend.

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Rated 5 out of 5 stars
Verified

Always a pleasure to shop here. Really friendly and knowledgeable staff with an extremely well thought out and coherent selection of brands. Sale always has some great bargains too.

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Rated 5 out of 5 stars
Verified

Easy to navigate website... Signing up gave me a 15% discount for first purchase which is always handy for offsetting delivery charge ... Products wrapped well in recyclable package.... Speedy deliv... See more

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Rated 5 out of 5 stars
Verified

Great service, beautiful product and packaging and super fast delivery thank you would buy from this company again

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Rated 5 out of 5 stars
Verified

Thank you. My order was processed promptly and delivery was very fast. Lovely product and even a little hand written card thanking me for my custom. Wonderful service. Highly recommended.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely thrilled with the service! I placed an online order and then called the shop to request gift wrapping, and they did an absolutely fantastic job. The delivery was incredibly fast, which was... See more

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Rated 5 out of 5 stars
Verified

Highly recommend - terrific customer service top marks I called the shop to check if they had my favourite perfume, which I needed very quickly as I had run out before going away. The man I spoke... See more

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Rated 5 out of 5 stars
Verified

Fantastic and super helpful team with a great selection of menswear, womenswear and homeware. Stuff that you don't expect to find outside of London. Long live The Hambledon!

Company replied

Rated 5 out of 5 stars
Verified

I actually didn't receive my order due to DPD losing my parcel, but I am still giving 5* as I was very impressed at the way The Hambledon dealt with the problem. I emailed them and they call me very p... See more

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Rated 5 out of 5 stars
Verified

Great shop. Fell down the rabbit hole here, can't remember what i was looking for but found some great bargains and could of spent more but I didn't have the monies... very prompt delivery with some p... See more

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Rated 5 out of 5 stars
Verified

Way to use website, good communication when I ordered online and kept me informed of delivery. Great product. Highly recommend this shop.

Company replied

Rated 5 out of 5 stars
Verified

Very rapid postage and the inclusion of a hand written thank you for your order card made the difference. Would definitely use again

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Rated 5 out of 5 stars
Verified

Quick response to online order and fast and efficient delivery by DPD. Loved the personalised thank you note in the package. Good quality trousers. Overall delighted.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful jumper. The service was quick. I will definitely use them again as they stock the Bellarose brand.

Company replied

Rated 5 out of 5 stars
Verified

I ordered a vase with which I am delighted 🤩 There was a slight problem with delivery in that the delivery company said they had tried to deliver and no one was in. This was not the case but the guys... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service as usual. Packed beautifully and arrived promptly. Website easy to navigate and items described and pictured very well n

Company replied

Rated 5 out of 5 stars
Verified

Fast and efficient and the product was as described. All around a fantastic experience.

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Rated 5 out of 5 stars
Verified

A great company - they are responsive and helpful and sent my jumper very quickly.

Company replied

Rated 5 out of 5 stars
Verified

jumper arrived speedily and beautifully wrapped. Will definitely use The Hambledon again.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful top. Easy to order. Fast delivery. Very happy 😃

Company replied

Rated 5 out of 5 stars
Verified

Ordered Saturday, delivered Sunday! Couldn’t be happier.

Company replied

Rated 5 out of 5 stars
Verified

Excellent delivery and lovely and unique items, thank you

Company replied

Rated 5 out of 5 stars
Verified

Very professional and efficient service with customer queries Would highly recommend, very helpful and polite

Company replied

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Company details

  1. Department Store
  2. Fashion Accessories Store
  3. Home Goods Store
  4. Jewelry Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

We like to think of The Hambledon as a kind of department store but just selling the good stuff. Now in our 25th year we offer a wide selection of independent and unique brands of womenswear, menswear, homewares and gifts from our website and store in Winchester, England.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Brilliant shop, even better people

Excellent. Had a questions about online ordering, spoke to Jasper and he was so helpful. Despite ordering late in the day, they still got it out immediately and it arrived the next morning. If only all shops were like this! Amazing experience- cheers x

October 24, 2025
The Hambledon logo

Reply from The Hambledon

Thank you Paul for the fantastic review. We will let Jasper know :)

Rated 5 out of 5 stars
Verified

Great communication & excellent product

Really pleased to come across The Hambledon as they have great customer support and good communication skills. They kindly delayed sending a package out as I was not going to be around to receive it … so refreshing to be able to pick up a phone and talk to a real person who is genuinely interested in helping out!

October 24, 2025
The Hambledon logo

Reply from The Hambledon

Thank you Anthony for the lovely review! We are always happy to help!

Rated 5 out of 5 stars
Verified

Excellent

Excellent service, fast delivery. Items were packaged very nicely. Will definitely use again

October 23, 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review

Rated 5 out of 5 stars
Verified

Great service and product.

Good communication , easy website to use and quality product, carefully packaged and delivered on time thank you.

October 18, 2025
The Hambledon logo

Reply from The Hambledon

Thank you very much for the 5 star review

Rated 5 out of 5 stars
Verified

Wonderful shop

Love this store. Lovely unique items for all occasions. Bought some great little Halloween toys and stocking filler bits for children that I’ve never seen anywhere else. Reasonably priced too Arrived quickly and well packed! I will be back!

October 12, 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review!

Rated 3 out of 5 stars
Verified

I love your taste and curation of…

I love your taste and curation of exquisite, fun, funky, cool, beautiful, attractive products in every department! I love that you attend to making it personal each time I order by sending a thankyou card!
Postage and packing on the whole is ok but DPD were a little useless at following my request but sorted the following day! The product was probably not really worth £55 but it was sentimental reminder of my childhood that lead me purchase this kitsch piece! The glitter was scuffed slightly on the back where pressure from the box had been but the front was fine. I will always still visit your site and dream of all the things I would like next and purchase along the way! Irresistible The Hambledon! Thankyou x

October 19, 2025
Rated 5 out of 5 stars
Verified

Recommended

A competitive price and excellent service

October 20, 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review!

Rated 5 out of 5 stars
Verified

Efficient service

Great service, beautiful product and packaging and super fast delivery thank you would buy from this company again

October 17, 2025
The Hambledon logo

Reply from The Hambledon

Thank you very much for the 5 star review!

Rated 5 out of 5 stars
Verified

Great quality clothes

Great quality clothes, they are beautiful. Delivered bang on time and I received a warm welcome on collection with a very nice personalized note of thanks.

October 17, 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review!

Rated 5 out of 5 stars
Verified

Excellent

Bought for my son for Christmas. This is a lovely gilet and it is really cosy, warm, stylish and great for layering. Very pleased with it fully recommend.

October 14, 2025
The Hambledon logo

Reply from The Hambledon

Thank you Lydia for the 5 star review! :-)

Rated 5 out of 5 stars
Verified

Excellent

Beautiful top. Easy to order. Fast delivery. Very happy 😃

October 13, 2025
The Hambledon logo

Reply from The Hambledon

Thank you for the 5 star review!

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