The Gourmet Gifts Reviews 

Terribe Company and website. Tried to order vegan giift baskets but when you specify 'vegan' in the search bar it give you options that contain cheese and chocolate that clearly contain dairy. you are NOT vegan friendly so stop advertising that you are!!

Delivery and customer service are extremely poor.
Would never use again...

Completely misleading regarding delivery timing. The website prompts you to select a “Preferred Delivery Date” on a calendar which includes weekends, making you think that they deliver on weekends.

I selected a Sunday delivery (Mother’s Day). No indication at any point that this would not be possible. The only shipping option at checkout was $90 for “overnight delivery.” The order did not ship until Monday after Mother’s Day, and they informed me when I followed up via email that “as Mother’s Day falls on Sunday, UPS did not operate deliveries over the weekend.”

Do not recommend if you are ordering for a certain day/occasion, which most customers are.

CHOOSE ANYONE ELSE. LITERALLY.

You'd be better off lighting your money on fire than doing business with these people.

Worst experience I've had in any transaction that I can recall. Ever.

As of today they've been engaged in a month long cycle of excuses and blaming everyone and everything but themselves.

At least if you burn the money you would be able to provide whomever you're thinking of right now the "Gift" of warmth from the flames for a few moments.

I DARE the Gourmet Gifts to attempt to rebuttal, and look forward to it if they do.

The products are of very high quality, and they offer a wide variety of options for content and price. Very easy to place an order and great support for orders to multiple locations.
Gifts were delivered on time and in good condition.
Great customer service.

Ordering a custom gift basket was extremely easy and quick. I appreciate how many choices there were and love how it appears by category, making the selection process smooth. The customer service has been excellent as well. I received very timely reassurance when I was worried about the arrival date that I had selected. Overall, very impressed by the service.

Well, my husband received his birthday basket today, May 4 2026. I ordered and paid on April 19 2026 for a delivery for April 24 2026. The location to be delivered to was within the same province as the company, 4.5 hours by car away. I paid for the dated delivery, and confirmed via customer service that it was slated to be delivered that particular day. On the afternoon the delivery was to take place I was notified that it would be there on the 27 of April. Not the next day, not early, but 3 days later. My husband was away for work, alone in a hotel for his birthday. We wanted him to know he was loved and thought of and to have a gift. Upon informing customer service of this being unacceptable I was given a lot of corporate double speak about it not being their fault. Apparently their subcontractor UPS was at fault. Hmmm, did I hire that subcontractor or them? This led to a bunch of very mean, if accurate, emails from me to customer service. If you attempt to contact them via phone you get a message talking about the busy time of year, and to have a happy new year...It's APRIL!!! So...after trying to be put off by them, I insisted and got a bunch of excuses and again, not their fault?! They eventually refunded me, it took a full 5 business days, and sent my husband a basket at home, where he now was. This was why he couldn't receive it in ON, he was leaving to back to AB in 72 hours from the delivery date.
They have been calling me more about this negative review than they were interested in pleasing me with timely customer service. I have heard multiple times how they are not at fault. This is what I find unforgivable, accept the blame for YOUR failure. I did not hire UPS, you apparently provide a service to deliver gifts, and say we can pay for a specific date, but can't do it. Well, that's the company failing at their job. How sad that I tried to use a local business rather than ordering from Costco, or Amazon. I guess I won't make that mistake again. Dive a little deeper and you'll see this seems to be a regular issue for them, they can't fulfill their promises. I got a refund, and the gift got to my husband, 10 days late. Now stop harassing me, this is accurate.

Great service. My parents loved their gift. Timely delivery, well packaged. Thank you!

Very quick to respond. Answered and helped within 7 hours

Excellent service
You exceeded my expectations for service, quality and selection. First time client and I will definitely buy from you again. Thank you.

My Aunt was so excited when she received this basket of goodies
My Aunt was so excited when she received this basket of goodies. She said it was awesome. Thank you so much!

This is the message that I sent to Gourmet Gifts, unfortunately I can't attach the photos but the basket which was received did not resemble the website at all:

Unfortunately, I'm not able to provide a favourable review for your company. Although the fruit basket was delivered as promised, it was horribly disappointing compared to the expectation outlined on your website. See attached photos comparing what is advertised vs what arrived. I recognize that the transport of the basket may have shifted the items but this basket looks like a disaster. On top of this disappointment, the family didn't know who the basket came from because the card I thoughtfully wrote was not included...although I was a bit embarrassed to admit it came from me after seeing the photo of what had arrived.

I spent a significant amount of time searching for the perfect gift for this grieving family, writing a heartfelt message to them, dealt with numerous emails back and forth with your company around the delivery, basket unavailability, alternate baskets, etc. only to be entirely dissatisfied all for $204.63!

I will be writing a review and hopefully this will save other customers the frustration and embarrassment of sending such a disastrous "Gourmet Gift".

If I could give it a zero I would. I ordered a large gift basket to be sent to my son in Edmonton. It contained a bottle of bubbly and a bamboo charcuterie board. Due to a snow storm it arrived four days late which wouldn’t have been a problem except that it was not protected from freezing and the bottle froze and cracked. It then damaged the packaging of all of the items in the basket. Even the bamboo board split so the whole thing was received in deplorable condition. I sent emails and I tried to call the company and did so for many, many times over a few days. It didn’t matter if I chose customer service or the number to place an order. No one answered for days. Finally one day after spending about an hour trying to get ahold of someone a man answered. He took my information and gave me a claim number. Nothing happened. I emailed and spent hours trying to get someone to answer the phone again to no avail. To this day absolutely no response. The most annoying part is that I googled gift baskets Edmonton and it popped up as Edmonton when I discovered later that the company is in Ontario. What should have been a happy present for a new home wound up being an expensive nightmare.

I am writing to thank you for the quality of service provided by Rachel, your corporate account manager. I sincerely appreciate her efficient, gracious customer service, the level of detail and accountability she demonstrated on correcting my order, and the way she conducted business as a whole.

We are a large organization, and will continue to, recommend your services to other companies and contacts. Our team could not be more satisfied with your work, and we look forward to continuing this relationship.

All the best,

Absolutely amazing service. Being able to order online and have items delivered—even to remote locations—means so much when you want to make sure your loved ones feel remembered on special days. It’s such a thoughtful and reliable option, and the experience was seamless from start to finish. Highly recommend!

Easy to use platform, great selection and many ways to make payment. Would use again

NEVER ORDER FROM THIS SCAM COMPANY
Misled to believe they would deliver on schedule. Paid for most expensive shipping, but they shipped with the regular shipping. It's been months that I've been trying to get my refund from them and they have ignored my messages, avoided answering my emails. NEVER DEAL WITH THEM.

Unfortunately it started off rocky with the arrival of the basket. However when I called customer support and was in contact with Rachel she had listened intently to the concern and had a solution immediately, even though the issue came from the carrier and not the company. I appreciated that she worked really hard to help resolve the matter. I found her customer service was out of this world and because of that I will be booking a future purchase because of the assistance she gave me.