Hazelton's Canada Reviews 

the basket arrived early and i was told it was "very fancy" :)

Thank you Hazeltons - we have been so pleased with your service. We have ordered from you several times before and everything has been perfect. And the products have been delicious. Seeing we live in England everything's gone so smoothly.

I recently ordered a birthday cake for my daughter’s celebration on 14 July 2026, and overall, I was very pleased with the quality of the cake. It was beautifully made, tasted excellent, and was enjoyed by everyone at home.
However, the delivery experience could be improved. The cake arrived later than expected, in the evening, and there was some minor melting along the sides. Fortunately, the cake had been packed with ice packs, and after refrigerating it for a couple of hours, it returned to excellent condition without any significant impact on its appearance or quality.
As a customer, my recommendation would be to ensure that cakes are delivered within three hours of being dispatched for delivery. This would help maintain the product in optimal condition and enhance overall customer satisfaction.
Despite the delivery delay, I appreciate the quality of the cake and the care taken in packaging it. With some improvements to delivery timing, the overall experience would be outstanding.

Excellent variety of products. Easy to order and regular updates from company. Will definitely use again.

Ordered gift from Kelowna BC for delivery in Toronto. Arrived on time and in good condition. Good communication.

Delivered right on time! I haven’t seen the final basket yet that I ordered but my friends received it as promised :)

Ordering from Australia for delivery in Canada, I wanted to order something other than flowers for my friend that just retired. WOW WOW WOW, the basket was such a surprise for her. A beautiful bottle of prosecco, flute glasses and chocolate strawberries. All packed beautifully in a basket and delivered on time. Will definitely order again.

Do NOT order from this company. They don’t send out what you ordered, and THEY DON’T CARE. Even with side by side photos of what was ordered vs. what was delivered, they will do nothing to correct their error.

Excellent service and good quality product

Wonderful service, product was top grade!

Great selection of baskets, love the add on choices. Easy to navigate website and easy tracking system. Photo taken of delivered basket. Substitutions were of high quality.
Would highly recommend.

Appreciate the fast delivery and my kids loved the basket; thank you. This is my third time ordering from Hazelton and you haven’t let me down yet. As I’m out of town a lot it’s nice to know I can rely on you for special events that I miss. 🙏🏿

Once I placed the order your staff reached out, worked on the details and made sure that what I ordered was what I wanted. They then sent it out and it got there for the weekend, which I was told it would not make it until the Monday! I was overjoyed that it got there early and so was the recipient! Would definitely use your services again!

I was slightly disappointing with the packaging of the hamper which was only supported by no more than an ordinary cartoon base box instead of a basket shown on the catalogue.

Easy to order online. Lovely baskets with soo much variety! We bought as a gift for another person and they loved it very much! Would definitely order from again!

Absolutely terrible experience from start to finish.

Selected 1-day delivery (which is advertised on their website) yet my order took almost a week to arrive. There was no proactive communication or meaningful update during the delay.

To make matters worse, what I received looked nothing like what was advertised. I ordered a premium-looking gift hamper with a teddy bear, chocolates and champagne, but instead received a cheap-looking plastic-wrapped bundle with an oversized plush toy and a bag of chocolates. It looked like something thrown together at the last minute, not a gift worth the money I paid.

Customer service was equally disappointing. They were dismissive, rude, and simply told me there was “nothing they could do” because I had to deal directly with the courier. The courier never responded, leaving me completely stuck. As the retailer, they should take responsibility for ensuring customers receive what they paid for instead of passing the blame.

Between the missed delivery promise, the misleading product presentation, and the awful customer service, this has been one of the worst online shopping experiences I’ve had.

I would strongly recommend avoiding this company if you’re ordering a gift for a special occasion. You risk it arriving late, looking nothing like the advertised product, and receiving no help if anything goes wrong.

I (Tamara Bushnik) ordered the gift for Father's Day from the U.S. to be delivered to my father in Ottawa, Ontario. Ordering was easy, follow-up from Hazelton's re the delivery date was appreciated, and the gift arrived on time and in great shape.

Parcel arrived on time. I was notified when the wine arrived via phone call. I've used Hazelton on many occasions and would recommend it to anyone else who wants to send a special gift.

Great selection of items along with the ability to customize options is wonderful. Quality products, reasonable pricing, and efficient delivery.