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Tabak online kaufen in deiner Tabak Welt. Große Auswahl an Stopf- und Drehtabaken. Zigaretten und Co. ✓Gratisversand ✓Auf Rechnung und mehr.
Vitalisstr. 200, 50827, Köln, Germany
4.8
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Tabak Welt by DeinTabako Yilmaz GmbH
Danke für deine Rückmeldung! 😊 Die IQOS-Sticks werden separat verschickt. Laut aktuellem Sendungsstatus befinden sie sich bereits in Zustellung und sollten heute bei dir ankommen.
Viele Grüße
Katarina vom tabak-welt.de Team
Never arrives on time.
Please update the stated shipping times to reflect actual processing. Also, return shipping is at the customer’s expense, which may discourage returns.
Reply from Tabak Welt by DeinTabako Yilmaz GmbH
We are sorry to hear that you are dissatisfied with your order.
According to DHL statistics, 98.9 % of our packages leave our warehouse on the same day they are processed. For large shipment volumes, DHL does not scan each package at pickup; the first scan occurs at the sorting center, which is why the tracking may show “shipment electronically announced.”
The delivery timeframe on our website is approximate (“ca.”) and not guaranteed. Return shipping is the customer’s responsibility, as stated on our site.
If you have any questions, our customer service team is happy to assist you.
Kind regards,
Your Tabak Welt Team
I recently spoke with Nilo regarding the registration of my IQOS device, and I wanted to commend her exceptional service. She was incredibly helpful and kind, immediately addressing all my concerns and assisting me in sorting everything out.
I was helped by Tokessa and the service was as professional as it gets! Thank you!
We placed an order last night, they sent us an email that we had to call to confirm and send the order, we called in the morning and we got a girl who didn't feel like working, and she put my details wrong and blocked my account, I just wanted my money back, thank God I called again in the afternoon and I got a lovely girl, her name is Rosa, thank you very much for your attention and for solving everything, I am very happy, very good service. Thank you
I ordered something from this website. They need to register me before sending the product. I am new in Germany asked the person to speak slow as my language is not good. She was very angry and said you waste my time. The customer support or registration team is completely unprofessional/uneducated people working there. They have no idea how to talk to the customers. Very bad experience. Don’t buy from this website as I read many negative reviews and have some friends also experienced the same.
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