Giammarco Ibba provided an excellent experience of showing a real estate property via a video call. He took care to show us every angle and aspect and answered every question in detail and with patien... See more
Company replied
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Giammarco Ibba provided an excellent experience of showing a real estate property via a video call. He took care to show us every angle and aspect and answered every question in detail and with patien... See more
Company replied
The representative was on time waiting for us, neatly dressed and professional. to our suprise he also spoke English. All our queries were answered in the best of his knowledge.. thank you Gabriel
Company replied
Marco is a reliable and dedicated real estate agent who guided us through the purchase of our house in Sicily in a pleasant and highly professional manner. He communicates clearly, responds quickl... See more
Company replied
I received great support from our real estate agent Erik S throughout the process. He was supportive and engaging, and went out of his way to support me as a foreigner looking for a house to live in i... See more
Company replied
Written by the company
Le Società del Gruppo Toscano Holding
Via Nomentana, 90/92, 00161, Roma, Italy

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Reply from Toscano
This was a very professional service and a great experience. Many thanks to the team for organizing everything.
Reply from Toscano
Antonino super disponibile e gentile,un professionista totale,ha gestito la vendita in modo rapido e impeccabile,super consigliato
Reply from Toscano
Professionali e attenti all'esigenze del cliente.
Bravi , non siete i soliti avvoltoi
Reply from Toscano
Very helpful and good knowledge of the property. Would recommend
Reply from Toscano
I had a good visit with Toscano staff , he was highly professional.
Reply from Toscano
I haven't had that much involvement with Toscano, but they have been helpful and responsive. I would indeed have given 5* if our interaction was deeper.
Reply from Toscano
The representative was on time waiting for us, neatly dressed and professional. to our suprise he also spoke English. All our queries were answered in the best of his knowledge.. thank you Gabriel
Reply from Toscano
The branch in Nettuno is rubbish. After signing the deeds they are off. Even the girl in the Enel office asked me who sold me the property and why they didn't help me to switch the utilities as other agencies used to do.
After the Toscano's response, I have to make clear that the offered contact with the utility companies was completely inadequate for non-italian. I'm not sure an Italian customer will like it either. It involved multiple telephone appointments because either nobody called at the suggested time or spoke only Italian. At the end, it involved automatic call in Italian, to which at a very specific point I was supposed to say 'si'. Well, as I missed it, we had to start all over again next week. That's why I spent two days in their office to possibly manage the unsuccessful calls and/or those in Italian. Luckily, at the end of Friday, the reception lady in Nettuno office simply gave us the addresses of the utility companies. As several days were lost we managed to make contract with the water company. The story with Enel was more complicated, but eventually today on May 26 (same year!) we have electricity and gas in the apartment.
Reply from Toscano
The agent was very professional and nice.
The house looked like in ad.
Reply from Toscano
Agenzia é Via Statale 27 a Marchirolo
Inaccettabile! Avvisato poche ore prima del volo per un loro errore
Mancanza totale di professionalità! Avevo programmato una visita con una settimana di anticipo, acquistando voli, prenotando hotel e auto. Nonostante sapessero che sarei venuto appositamente dalla Romania, mi hanno avvisato tramite WhatsApp solo poche ore prima del mio volo delle 5 del mattino che l'immobile non era più disponibile. Una presa in giro nei confronti del nostro tempo e dei nostri soldi. Nessun tentativo di rimediare o offrire un'alternativa. Evitate questa agenzia se cercate serietà!
Unacceptable! Notified just hours before my flight about their mistake
Total lack of professionalism! I scheduled a viewing a week in advance, bought plane tickets, and booked accommodation and a car. Despite knowing I was flying in specifically from Romania, they notified me via WhatsApp just a few hours before my 5 AM flight that the property was no longer available. A complete disregard for our time and money. No attempt was made to fix this or offer an alternative. Avoid this agency at all costs if you expect any level of reliability!
Reply from Toscano
The agency did the job, me Not.
Unpreviewed obstacles prevented me from accessing their service at 14/04 to visit the flat at Sant'igino Papa. I apologized to them, but was it enough?
Reply from Toscano
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