The website offers free shipping on orders above 90 dollars at the time of purchase. Paid for faster shipping option thinking it will be free. After the fact I contacted support who informed me of my... See more
Company replied
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The website offers free shipping on orders above 90 dollars at the time of purchase. Paid for faster shipping option thinking it will be free. After the fact I contacted support who informed me of my... See more
Company replied
Subsequent to an online purchase, I received a damaged tether and ball cap included with the Intelli-Core Max (due to packaging circumstances). The matter was handled in a courteous and profes... See more
Support is quick with communication and got my order sorted very fast. They were helpful with a payment issue I had and made sure it was handled so my order could be shipped out in time. Much apprecia... See more
I had a problem with an item I purchased from Tools420. Daniel and team went above and beyond to help me get it sorted, and kept me updated every step of the way. The customer service and product... See more
Company replied
Tools420 Canada is a online store for cannabis vaporizers, dry herb vapes and accessories, serving customers across Canada. Since launching in 2016, our focus has been on offering reliable products, fair pricing, and responsive customer support to customers across the Canada. We carefully select products that meet our standards for performance, durability, and value. Our catalog includes dry herb vaporizers, concentrate devices, accessories, and replacement parts, with detailed product information to help customers make informed decisions. Our team works closely with manufacturers to ensure accurate product listings, dependable fulfillment, and a smooth shopping experience from checkout to delivery. At Tools420, we believe in honest business practices, clear communication, and supporting customers before and after their purchase. Our goal is to make it easy and reliable to shop for vaporizer products online.
417 Guelph Line, L7R3L7, Burlington, Canada
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I got the Puffco peak from this website and had to message support about it and they were so helpful and nice, They also have really fast deliovery
Produits are amazing and delivery is fast thank to thé team
Since there were no vendors local to me that sold my preferred make/model of vaporizer, I looked for online vendors in Canada that carried it. Tools420 was one of three which offered my choice at the lowest price, and looking at their website (and reviews), I was impressed with their wide selection, detailed product knowledge and commitment to customer service. Ordering was very straightforward, the shipping was free (above a certain price), and they also carried any supplies that I might require in the future. My order arrived on time in perfect condition, and the company e-mailed me two days after I received it to ensure that I was happy with my purchase and offering to answer any questions that I might have. My entire experience with Tools420 was everything that I could have hoped for, and they seem to be truly Good People.
I should mention that I'm 70 years old, and while I've smoked cannabis for 55 years, I'm totally new to vaping (but am enjoying it so far). Whether you're a novice like me, or have lots of experience, I can unreservedly recommend Tools420 to anyone interested in purchasing vaping equipment or supplies.
Amazing service. Great prices. Best selection! I will order again!
shopping made easy!! my order came in so quick i couldn’t believe it, not only does the hardware work absolutely perfectly it was completely affordable too, my hits are so much smoother now than they were in my last rig and cleaning is so easy hot water took care of any and all discolouration where iso or other cleaning methods would have been needed, a friend recommended to me and i will forever be in that persons debt this shop saved my life!
Ordering is super easy with multiple ways to pay with options to make it discreet also this store has a large selection of product amazing if you’re into concentrates
Had a great experience! Daniel showed great customer service
Clean and professional website, fast shipping, accessible service and fixed an issue with my order very quickly
High recommend
Great customer service and the prices are very good comparatively.
Support is quick with communication and got my order sorted very fast. They were helpful with a payment issue I had and made sure it was handled so my order could be shipped out in time. Much appreciated!
Shipment was quick. And when we received a faulty device they made sure we got a new one thank you.
Subsequent to an online purchase, I received a damaged tether and ball cap included with the Intelli-Core Max (due to packaging circumstances).
The matter was handled in a courteous and professional manner and I am pleased with the way that Ojay at Tools420 handled the issue. I was kept updated during the process and the issue was ultimately resolved by coordinating with Focus V to provide a replacement.
I made a decision to go with Tools420 based on customer service reviews. I am definitely pleased with that decision.
Dylan at Focus V was also pivotal in providing a timely replacement, under the circumstances.
Similarly, I chose Focus V based on the quality of their product(s) and reputation for customer service. I'm very happy with that decision.
These guys set a high standard for others to try and follow. Lots of stuff in stock, well priced and shipped extremely fast. This is my third order in the last few weeks and an order that was placed at 12:40PM was picked up by Canada Post to go out at 4 PM on the same day. Tools420 is my go to vape and accessory place from now on.
Fantastic experience with this company! Their customer service team was responsive, professional, and genuinely cared about making sure everything went smoothly with my order. Communication was quick and friendly, and the entire process was hassle-free. I’m very happy with my purchase and would definitely recommend them to others.
Reply from Tools420 Canada
I had a problem with an item I purchased from Tools420. Daniel and team went above and beyond to help me get it sorted, and kept me updated every step of the way.
The customer service and product support was very impressive - and deserves to be recognized. I’ve already referred several friends to them, and I’ll keep going back thanks to Daniel and the Tools420 team!
Reply from Tools420 Canada
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