tolltickets GmbH Reviews 

I have used the service before without fail, the website is clear to navigate around and plenty of information regarding toll tickets in Europe.

Very fast delivery to a foreign country. Professional layout and function of the homepage.

I have used Tolltickets for a number of years now. My experience with them has been 100%
The website is clearly explanatory. The ordering process is clear and easy. Customer service great. Postage times accurate.
I use them for a telepass in Italy which makes travelling through Italy a breeze. I also purchase Vignettes.

Another 1-star review.

The toll box works great, but the customer service is awful and I’ve had more than one unauthorised payment taken from my account, one of which was approx £700. I’ve needed CS and found it extremely hard to get hold of them and a resolution. Leaving a review like this is the only way I’ve managed to get a response from the company.

The current saga was first raised on 12 January 2026. Every time, Tolltickets advise me to fill in the contact form on their website, then I get an automated email saying “high volume of enquiries” and following that they go silent. I’m not asking too much in wanting my unauthorised payment back. In an era of instant bank transfers, they have managed to take an instant payment from me but don’t seem to be able to transfer it back.

I am not filling in yet another form. Tolltickets - look through your emails and put in some effort to resolve this matter please.

Easy to find and buy the product that I needed. Delivered to the UK a few days later in good time for my trip. I use this service every year.

Easy and reliable toll box for use across Europe. Simple billing. Recommended.

So easy to understand the buying process and excellent delivery times

My final review of Tolltickets as promised. They have acted positively upon the information provided (see my previous reviews) and eventually agreed to cancel the toll devices at no further cost to myself. They have also refunded the advance rental charge which was incurred due the length of time for this to be resolved. Everything worked out OK in the end, but feel they need to speed up their customer service process, as it gets very frustrating. Thanks for doing the right thing!

it was very easy to purchase the vignetta for all the countries i needed for.

I recently realized I was paying €35 for my Italian toll box, instead of the advertised prise of €13.90 I had paid this for at least 4 years. I wrote to say I was being charged incorrectly.

I was told the €35 was correct as I was on the old rate. I was also being charged 7% service charge on my trips, the old rate. The new rate is 3% A difference of more then €7.00 per return trip to Italy
But its get worse. I was told We can offer you the option of switching to our new rates. Please note that this will require terminating your current contract and placing a new order. Ie. pay another charge

I was never told about the opportunity to ditch my old rate, and opt in for the new.

I feel foolish for not spotting this sooner, but it has made me so so angry, I feel scammed.

Fairly easy to do the whole operation on line

From the time of placing an order to returning the device, I had nothing but headaches. I live in Australia and intended to travel throughout France using a leased vehicle. I booked the vehicle then decided to purchase a Tollbox through Tolltickets GmbH. I believed it would be more time and cost effective to have the device delivered to our Car leasing company in France. The address I provided to Tolltickets was clear and unambiguous. Tolltickets decided to send the item through DHL, who then used La Poste in France instead of making the delivery themselves. The day after arrival in France, I went to collect the vehicle expecting the Tollbox to have been delivered, but it had not been received. After collecting the vehicle I then spent six hours trying to track down the Tollbox, which I finally managed to locate at a La Poste Mail Distribution Centre. Lesson number one: Ensure you allow plenty of time to have the Tollbox delivered to your home address.
On completion of our travel in France and returning to Australia, I then packaged up the Tollbox and mailed it back to Tolltickets GmbH using the exact address provided by the company. I posted it using Australia Post and paid extra for Insurance and tracking. The parcel was posted and I could immediately see the tracking. I continued to monitor the tracking and noticed that it was not delivered to the address on the consignment label but was awaiting Collection presumably by someone from Tolltickets. As the parcel had been still awaiting collection after five days, I decided to email Tolltickets informing them the parcel was awaiting collection. Some 4 days later Tolltickets replied suggesting I hadn’t used the correct postal address. As I had a photo of the consignment label clearly reflecting the correct address, I emailed them back only to receive a non-coherent response, which was to the effect they wanted more evidence that I had posted the item to them. By this time I was furious, as it appeared this was nothing more than a deliberate attempt to delay reimbursement of my €75 deposit. After sending them an email advising them of my concerns, they sent me a reply advising that until they receive the Tollbox they could not process my refund. I then responded and asked if I did reattempt to post the item back, whether they would also reimburse the first postage cost of A$27.30, which they responded a week later, stating they were not liable for the cost of non delivery of the Tollbox. The dilemma I have now is do I post it back to them again, only to go through the same issue and possibly lose another $A27.50 in the process? So €75 is about A$140, but if I spend another A$27.50, I will have outlaid A$55 to possibly get back a A$85 net refund. Not very happy at all: Second lesson: Don’t use Tolltickets GmbH under any circumstances.

Post response from Tolltickets:
This company is totally unbelievable. Clearly they can’t read or comprehend what I have conveyed to them. Tolltickets are trying to defer the problem away from themselves and lay blame against the German postal services and Customs. As I stated, the returned item was awaiting collection by Tolltickets, and on several occasions I notified them the parcel was awaiting collection. How plain and clear can one be?? It’s a nonsense that German Customs blocked the parcel and directed it be returned to me. Rather, the Postal Service decided to return the parcel to me, as Tolltickets failed to collect it within a reasonable timeframe.
What I don’t understand is how incompetent Tolltickets could possibly be, by ignoring my notifications that the parcel was awaiting collection. As I have previously stated, it is clear Tolltickets are using deliberate tactics in order to not provide the €75 refund.

As I have read from another customer, he attempted to return his Tollbox for a second time but still without success.

This is my warning to Tolltickets: If you don’t fix this issue within the next 5 business days I will be lodging a formal complaint through the respective German Consumer Affairs authorities. I suggest you re-read all the emails I have sent you, as I have provided documentary evidence to prove I mailed the Tollbox to the correct address and proof the item was tracked from Australia to Germany.

The toll-tag service itself is great but customer service responses are very slow.

Taking out a new tag on an existing but dormant account is far from intuitive.

Very fast delivery not used yet though

Delivered very promptly hope it works ok on our trip in November will save us a lot of time

This is the second review of this unserious company. In my first review, Tolltickets promised to look into my case if I submitted my concern via their messaging system. I submitted my complaints 13th of August and have yet to receive any response.
And if that was not enough, I just found out that Tolltickets have refused to receive the Tollbox I returned 18th of July. The postal tracking system states that the Tollbox went through customs but that Tollticket refused to receive it 26th of August 2025. Now it is on the way back to Norway. This is the second time this happens, so I will never try again. I have wasted EUR 50 for shipping this back to Tollticket.
It seems that this company want to trap people making it impossible to return anything in order to cancel the contract.
So my summary is:
1) Tollticket sent an unjust invoice in June 2025 claiming a yearly fee for the Tollbox which is not priced anywhere on their page.
2) I have reached out several times and complained here. Nothing happens.
3) I have returned the Tollbox twice, but Tollticket refuse to pick up resulting in Tollbox beeing returned to me.

My conclusion is:
1) This company is unprofessional and has a useless customer service which does not take their customers seriously.
2) This company send out invoices that are very late and can not be trusted. Scam?
3) This company refuse to accept returned Tollboxes resulting in continous yearly invoicing. Scam.

I will not pay any invoice and I will never again try to return the Tollbox as this company clearly do not pick-up. I have that in written.

I hope Tolltickets try to get the fake invoices through the norwegian legal system, because I will make counter this by making a report to norwegian police as soon as any claim are forwarded to me.

My worst experience ever.