Bought my vignettes for Austria, Hungary & Bulgaria at tolltickets.com. Already doing for a couple of years by the way. Clear site, enough information. Quickly receiving the (digital) vignetten as... See more
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I have used Tolltickets for a number of years now. My experience with them has been 100% The website is clearly explanatory. The ordering process is clear and easy. Customer service great. Postage t... See more
Always efficient and helpful, prompt replies to emails and swift delivery. I have used their toll box for several years, never had a problem. Brilliant for solo r/hand drive Euro trips, just love beat... See more
My final review of Tolltickets as promised. They have acted positively upon the information provided (see my previous reviews) and eventually agreed to cancel the toll devices at no further cost to my... See more
Company replied
Company details
Written by the company
Die tolltickets GmbH ist ein europaweit tätiger Dienstleister auf dem Gebiet der Maut- und Transaktionsabrechnung, der im B2B- wie auch im B2C-Bereich tätig ist. Privat- und Geschäftskunden haben durch tolltickets einen einfachen und effizienten Zugang zu Europas Mautnetzwerk. Über den eigenen Online-Shop (tolltickets.com) erhalten Kunden Mautprodukte wie Vignetten und Mautboxen.
Contact info
Kaiserstrasse 28, 83022, Rosenheim, Germany
- marketing@tolltickets.com
- tolltickets.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The Worst supplier I dealed with!
The Worst supplier I dealed with!
It doesn't work on Italian highways, they overcharged me 80 Euros and never answered. I paid to send back the device and have a new one, 2 times used 2 times fault at the Telepass gate (I had the device OUTSIDE the car in my hands so no excused about the windshield and other AI generated reasons).
Before having a new 80 Euro bill in addition to pay, I've disabled the payment method, and wait to be contacted by someone to solve the issues.
Last time I've sent a complete documentation of the issues via postal letter but no answer. I don't understand while Audi used such provider with 0 customer support.
I'd to revert back to Telepass and never again with such useless company.
==============================
UPDATE After supplier Answer
Since June 2026 I'0ve tried to contact support, I've sent at least 10 emails and compiled 4 times the form on the site.
In addition, when I sent back the (previous) faulty box, I've include all the email printed.
NO ANSWER AT ALL
Customer Service doesn't care!
In case: Toolbox Serial#
03-2342031141-2342
October 27, 2026
Unprompted review
Reply from tolltickets GmbH
We are sorry to hear that your experience with tolltickets did not meet your expectations.
We take reports of technical issues and billing concerns seriously. However, determining the cause of unsuccessful toll passages or disputed charges requires a review of the relevant transactions and circumstances. We cannot draw conclusions about these issues without examining the details of your case.
We also regret that you were dissatisfied with the communication from our support team. Our customer service is available through the contact form on our website, where individual cases can be reviewed.
We respect your decision to use another provider and appreciate your feedback.
They can't charge 0.49 EUR to my card. And they threaten me!
I am being threatened with the irrevocable blocking of my toll boxes and a €40 fee per box over an unpaid amount of just €0.49, despite having two valid payment cards with sufficient funds. I believe their system cannot process such small amounts. But this is THEIR technical problem, not mine!
I have tried to contact Tolltickets several times, but their emails read as if nobody actually reads my messages. They simply repeat the same threats without investigating or explaining why the payment failed.
It is also impossible to reach them by telephone, making it extremely difficult to resolve even such a minor issue.
Threatening customers with substantial additional charges over what appears to be a technical payment problem on their side, while providing no effective way to contact customer service, is unacceptable. Very disappointing customer service.
October 21, 2026
Unprompted review
Reply from tolltickets GmbH
We are very sorry for the frustration and concern caused by the unsuccessful payment of €0.49 and the subsequent notifications regarding potential blocking fees.
We understand how disproportionate these consequences may seem, especially when you have valid payment methods with sufficient funds available. We also recognize your concern that the payment issue may be technical. The reason for the failed transaction would need to be investigated before we can determine what caused it.
We particularly regret that your previous messages have not received a clear, individual response addressing your questions. Repeated payment reminders without an explanation of the underlying issue are understandably frustrating, especially when you are actively trying to resolve the situation.
Our customer support is currently available exclusively through the contact form on our website, as we do not offer telephone support.
We apologize for the inconvenience and the unsatisfactory communication. Your feedback regarding payment processing, automated notifications, and the handling of support requests will be shared with the relevant teams.
Very pleased
Great service and product. The tag worked incredibly well. Very impressed.
July 16, 2026
Unprompted review
Poor Customer Service
couldn’t complete my purchase using my company details, even though this option was available. The system wouldn’t accept my company registration number.
I contacted customer support but still haven’t received a response.
On the positive side, the delivery was fast.
September 24, 2026
Unprompted review
Reply from tolltickets GmbH
We are sorry that you were unable to complete your purchase using your company details, despite the option being available, and that your company registration number was not accepted.
We also apologize that you have not yet received a response from our customer support team. The process for entering company information should be clear and work reliably, and we will share your feedback regarding both the technical issue and the response time with the relevant teams.
We are, however, pleased to hear that your delivery arrived quickly. Thank you for your feedback.
Vignettes for Austria, Hungary, Bulgaria
Bought my vignettes for Austria, Hungary & Bulgaria at tolltickets.com. Already doing for a couple of years by the way.
Clear site, enough information. Quickly receiving the (digital) vignetten as a PDF in the mail.
Easy to pay via PayPal (in the future Ideal might be even better) and if I've seen it correctly, it's one of the cheaper sites tbh.
July 26, 2026
Unprompted review
Very efficient service
Although I don't trust Trustpilot, I can recommend tolltickets as I have been using them for several years now, and found them to be very efficient, and will continue to use them in the future.
August 17, 2026
Unprompted review
Easy to use online
July 18, 2026
Unprompted review
Dont use
Dont use! I dont recommend tollticket. First of all it only worked half the time. Secound there customer service are imposible to have a conversation to.
Third, if your device dont work, it is your fault have you will be charge 40 EUR for deactivation of the device.
July 27, 2026
Unprompted review
Reply from tolltickets GmbH
We are sorry to hear that your experience did not meet your expectations.
Regarding the toll box, please ensure that it is correctly installed on the windshield according to the installation instructions and that there is no other toll box inside the vehicle, as this may cause signal interference. If the issue persists, our support team will be happy to investigate your case.
We also regret that you were dissatisfied with our customer support. Please note that our support team is not available by phone and handles all enquiries exclusively through our contact form:https://tolltickets.com/contact/
We appreciate your feedback and apologize for the inconvenience you experienced.
Avoid them if You can!
Avoid them if You can!
I've written so many mail to complain about 80Euro added to my invoice, no answer, only AI silly stuff with no feedback.
Toolbox was having issues, so they sent a new one after 14 days to the wrong address, meanwhile they disabled the old one without preventing me so when I'm arrived to the payment gate I discovered it discussing with the person at the gate.
I still have to stay in Italy for 4 weeks and the new device is in one other country that to "customer service" (neither customer nor service fits) so I have to use the manual gate with summer lanes.
In addition today I've received the invoice for July commission fee (1.68 EUR, invoice 39260052480 for the curious) while the box is not working, so not used at all, and, in addition, credit card displays a debit transactions of 6.38 EUR.
No way to contact them, no way to indicate any issue without receiving and AI auto replay in German/English totally useless.
I've subscribed the service because was suggested by AUDI portal but I cannot understand how AUDI can do business with such company.
If possible, I would choose MINUS THREE stars not even 0.
July 21, 2026
Unprompted review
Reply from tolltickets GmbH
We are very sorry to hear about the issues you have experienced with the additional charges, the replacement toll box, and the delivery address.
We understand how frustrating it is to discover at the toll gate that your previous device had been deactivated, particularly while the replacement device was sent to a different country and you still needed it for your stay in Italy.
A member of our support team will review your case and get back to you shortly regarding the disputed charges, the replacement device, and the July fees.
We apologize for the inconvenience and for the communication difficulties you have encountered.
Device is not working
Device is not working. They blame my car, but other devices in the same car are doing the job (e.g. Scandinavian one) Impossible to get somebody on the phone and when you mail Tolltickets, you always get the same "solutions" take the device in your hand and hold it outside of the car???? When you are mailing to the B2C department it's like you are talking to a chatbot, because the answers are always the same, and no solution given. worst customer service that you can find
July 13, 2026
Unprompted review
Reply from tolltickets GmbH
We are very sorry to hear about your experience and sincerely apologize that we have not met your expectations. We understand how frustrating it is when your toll box does not work reliably and the suggested troubleshooting steps do not resolve the issue.
Please note that our support team is not available by phone and handles all enquiries exclusively via the contact form:
https://tolltickets.com/contact/
We also understand your frustration regarding the responses you received. Our aim is always to provide helpful assistance, and we regret that you felt your case was not handled individually. Please be assured that reports of faulty devices are investigated on a case-by-case basis.
Your feedback regarding the support experience, communication, and device troubleshooting will be shared internally with high priority so that we can continue improving our service.
⭐ 1/5
⭐ 1/5
Very disappointing experience.
I placed my order, paid €22.90, and only afterwards received an email demanding an additional €100 deposit per device due to an unspecified “internal risk assessment.”
This significant extra charge was never clearly disclosed in the price list, during the checkout process, or in the contract before payment. Introducing such an important financial requirement only after the customer has paid is unacceptable and misleading.
I immediately requested that my order be cancelled and my payment refunded. Fortunately, the order was cancelled without further issues, but this does not change the fact that the purchasing process lacks transparency.
Customers should be informed of all mandatory costs before placing an order, not after their payment has already been taken.
I will not use this service again and cannot recommend it.
July 6, 2026
Unprompted review
Reply from tolltickets GmbH
We are sorry to hear that your experience did not meet your expectations. We understand that being asked to provide a security deposit after placing your order can be frustrating if you were not expecting it.
The €100 security deposit applies only to certain toll box products and is part of the rental conditions. It may also be requested following an internal eligibility assessment. We regret if this was not sufficiently clear during the ordering process.
We appreciate your feedback regarding the transparency of the ordering process. Your comments will be shared internally so that we can continue improving the clarity of the information provided before checkout. We are pleased that your cancellation and refund could be processed without further issues.
Easy to order through website with…
Easy to order through website with secure timely delivery.
June 22, 2026
Unprompted review
Absolutely no communication from TollTickets on new order
I got my first TollTickets in 2022. Once I finally received it in Italy it has worked fine. My first email to Tolltickets was about May 1st 2026 and I asked specific questions about getting a replacement device - still no answer. I ordered another in early May 12th 2026 with a 7 to 10 day delivery and it now June 7th still waiting for delivery. I sent a second email to Tolltickets about May 20th with no reply. Even though they claim to have sent it, DHL tracking shows no tracking information available after 4 weeks. They have stopped their phone customer service with the excuse they are too busy and have not replied to my first email for over 5 weeks. We are leaving Italy for an extended trip in 10 days and I have little confidence the device will arrive before we leave. I had to pay a 100 euro deposit for an item I my never receive and am dealing with a nonresponsive company.
June 7, 2026
Unprompted review
Reply from tolltickets GmbH
We are very sorry for the lack of communication and the delayed replies to your emails. We fully understand how frustrating this situation must be, especially with your upcoming trip approaching and no clear update regarding your replacement toll box.
Please note that our support team is available exclusively via the contact form and not by phone:
https://tolltickets.com/contact/
Regarding the shipment itself, once the parcel has been handed over to DHL, the delivery process and delivery times are unfortunately outside of our direct control. We understand, however, that seeing no tracking updates for several weeks creates understandable concern and uncertainty.
Your feedback regarding communication, response times, and shipment tracking will be forwarded internally with high priority.
Easy to use very happy😁
April 29, 2026
Unprompted review
AN UTTERLY HORRIBLE COMPANY
AN UTTERLY HORRIBLE COMPANY, IMPOSSIBLE TO CANCEL THE TRANSPONDER, JUST KEEP TAKING YOUR MONEY EVERY YEAR, IMPOSSIBLE TO SEND BACK AS "CUSTOMS REJECT IT", ENDED UP HAVING TO PAY TO GET THESE PEOPLE OFF MY LINES
April 28, 2026
Unprompted review
Reply from tolltickets GmbH
We are very sorry to read about your experience and understand how frustrating this situation has been for you. We sincerely apologize for the inconvenience caused.
Please note that a contract can only be fully terminated once the toll box has been physically received at our facilities. When returning a device from outside the EU, it is important that the shipment is clearly labelled as a return and that all customs requirements are correctly completed. Otherwise, customs may reject the parcel and return it to the sender.
To allow us to review what happened in your case and ensure the situation is properly resolved, we kindly ask you to contact our support team via the contact form and provide the shipment details (tracking number, documents, etc.):
https://tolltickets.com/contact/
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