Tours & Tickets Reviews 

We booked online and paid for a tour that was listed as Anne Frank walking tour, believing that it would be a guided walk through the Anne Frank House. Meeting place was just around the corner at the memorial. When we met with our guide we we surprised to find out that the tour would be across the city on foot for 2 hour duration and no entry into the house. Sadly the two of us plus another party of 4 people did not do the tour and the service provider refused to refund our money. Be careful as these tours are misleading. Better to buy tickets from a human at a physical service desk because they explain exactly what the tours include and what is excluded.

We were introduced to this company at Felison cruise terminal Ajmuiden. We were a group of 10. We were looking for transport to Amsterdam and from Amsterdam back to the cruise terminal. This simple journey was not available. Tickets had to include canal cruise, an open top bus tour or both. We bought tickets and boarded the bus. Enroute we were advised that the earliest return bus was 17:30. Our dinner sitting on the ship was 17:45. The journey from the terminal to Amsterdam was a good 30 minutes. We would miss our meal. On arrival in Amsterdam we spoke to an employee wearing a red T-shirt with the Tours&Tickets logo as we had understood that the transport was a shuttle bus and buses would be going back and forth at regular times. He could offer no assistance he referred us to another man wearing a T-shirt with a hop on hop off bus logo. He denied that it had anything to do with him. We were left with no one to contact and the expense of hiring a taxi to get back to the cruise terminal. This operator should have bus times up in plain sight for tourists. Instead it spins a line that it will take 2 public buses and a train journey to get from the terminal into Amsterdam. And that their bus is the best option. This company needs to liaise with the cruise operators and run buses to suit its clientele. Not take money for what turned out to be an expensive one way ticket to Amsterdam. It’s a con. Given a ⭐️ as the canal cruise was good.

Emailed the company about a date change and no response, still no response 4 days later. Poor service. Amsterdam trip.

Awful customer service. Tried to cancel minutes after booking but couldn't speak to a human WhatsApp support is just AI which gave me incorrect information.

I tried emailing them to cancel as that was the only option I could find, but my booking was in 2 days, they did not reply for 3 days and just said hope you had a good time didn't even apologise just a condescending well you've had to go now because we didn't reply, like they didn't reply until after on purpose.

My advice book direct, if the booking agent has terrible support why use them? That is their main purpose over booking direct. I will never use them again.

The experience was fantastic 😍 I really enjoyed it. The places we saw were amazing like a fairytale.
The guides Juan and Emiliano were amazing and very kind. They have a lot of energy and positivity. They are very friendy and dedicated to their job as well. I would definitely reccomend them. Best of lucks guys!

Constanza

Today we had an amazing tour by bus and boat to the highlights of Netherlands culture in Zaanse Schans, Volendam and Marken. We saw beautiful windmills, tasted the typical cheese and observed the handmade work of wooden shoes. Our tour guides Diana and Demetra made their job with love and passion so we had an unforgettable trip. That's why we say Thank you from the depths of our hearts and recommend this wonderful tour all the visitors of Amsterdam.

Very rushed tours. No appreciation for people. Difficult to get any refunds.
Rude customer service. They only want money. People processing factory.

Horrible experience with the Tours and Tickets Tulips experience tour leaving from Amsterdam Centraal station. Checkout online was fine, we turned up early at ticket stand then the agent told us to meet the bus upstairs at platform B. We go upstairs and there are TWO platform Bs. So I call the company and a rude clerk was very unhelpful saying she wasn't at the location and wasn't willing to call the local office so they could clarify the exact location to meet the bus. In the end we had to rush around to catch the bus after spotting another couple on the tour. The tour continues and the bus driver who had trouble using the microphone was hard to hear. The tour mentioned we'd get tulips with the add on but the driver made no mention of it and most of the tour group didn't have any. He drops us off at the next tulips garden and tells the group that we could leave our stuff there because he'd be there the whole time. So we go view flowers then I get cold and head to the bus early. When I get there there were several other people from the tour also wanting back on the bus but the driver was not there. I figured maybe he'd use the bathroom or get lunch but he was gone until a few minutes before departure. What if someone left their medicine in the bus and needed it? We had to wait over an hour. It would have been helpful if there was a sign on the bus letting us know when he'd return. The whole experience was disappointing with horrible communication and customer service in person, on the phone and via email. Nobody left a tip, it was truly awful and I'm writing this review so I remember which company NOT to use in the future. 😕

We had completed two other tours with T&T that went well and since we had a free day we booked a day trip to Bruges. The bus situation is a bit chaotic with multiple tours lining up at once and busses coming in. The trip we had was great and our guide Pieter balanced out the 3hr drive well with great details of what we were seeing, great random details about Amsterdam and places along the way. His communication and expectations of the tour were very clear to keep everyone informed. We had a quick city tour to get our bearings with some great historical information, and then free time to explore. He provided lunch recommendations. The only hiccup was an issue with the bus on departure which was completely out of anyone's control. Pieter handled this so well considering the flack he was receiving from some guests on the tour. He was able to resolve the issue in 1.5hrs by having one bus take us to the border and another picking us up. My only feedback on this part is when switching busses a bathroom break should have been provided because the new bus did not have a washroom and the facilities at the starting point had closed so no one was able to go to the bathroom for quite some time. Other than that we were back 1.5hrs later than planned and we were kept well informed through out

Extremely disappointed with the lack of accountability and poor customer service. We booked a tour through the Dam Square branch for an 8:00 PM departure. Despite being at the meeting point on time, no guide appeared and nobody answered the contact number provided.

A staff member at the branch even confirmed our presence, tried calling the guide twice himself, and walked to the meeting point to verify no group was there. However, after waiting a month for an "investigation," customer service claimed the tour started on time and blamed us for the no-show. They only offered a 50% refund "as a courtesy."

This is dishonest and unprofessional. If you want a reliable experience and fair treatment, I suggest booking elsewhere through more reputable platforms like GetYourGuide.

We paid cash for a two-person Bruges tour from Amsterdam through the Tours & Tickets outlet at Dam Square. At the time of purchase, we specifically asked whether there were sufficient participants for the tour to proceed and were assured by the salesperson that there were.

Unfortunately, the tour was later cancelled by the operator, GetYourGuide, and we were not notified of the cancellation. Both parties have since shifted responsibility to each other, leaving the issue unresolved.

Based on this experience, I strongly recommend purchasing tour tickets directly from the operator rather than through a ticketing agent such as Tours & Tickets, as direct bookings ensure you receive timely and reliable communication from the operator.

Manuel the driver and nice young ladyl who speaks very nice spainsh they proveid us a wonderfull day ,explaining everything whit delais
Our curse to Windmills and Countryside was great
Thanks

I am extremely disappointed with toursandtickets.com.tr (operated by Cogito Istanbul LTD). I purchased 2 tickets through their website for Topkapi Palace and Hagia Sophia for Tuesday, December 16th. The Tours and Tickets website allowed me to select and pay for a 1:30 PM slot on a Tuesday, despite this being the official closing day for Topkapi Palace. This is a massive technical failure on their part. I have contacted their support multiple times via email and WhatsApp. They initially said they "forwarded the request," but they have since ignored me for two weeks. Do not be fooled by the professional look of Tours and Tickets: they sell tickets for days when attractions are closed and then refuse to provide a refund. I am now forced to start a chargeback process with my bank UniCredit and take legal action.

This company in Amsterdam next to the Anne Frank house scammed me out of money. They cancelled a boat trip without telling us and then will not respond to my emails about getting a refund.

We had a fabulous guide called Diana, and the bus driver was amazing. He was very entertaining playing music and singing. We did the windmills and country side tour in the Netherlands and had a wonderful day

My daughter (8) and I did the “Windmills & Countryside tour” from Amsterdam. Whilst it is certainly touristy and somewhat formulaic we had a fabulous day out together. Our guides Maria & Nico were full of fun and kept our large group on time. The clear star of the day, for both myself & my daughter was our bus driver Stef. He sang songs, told stories, taught us how to say the “Grrr” in Dutch.

Whilst not an official part of the tour Stef was the highlight of our whole trip. Credit to him and the tickets & tours team.

Everything was fine until I boarded the bus. The driver was going to make me go upstairs though I walk with a stick. It turned out there was a seat downstairs. The older guide, Pieter, was a bully. So many 'rules' and spoke as if he was addressing children. When asked the way back to the bus, he waved his arm and said that way, which told me nothing. Also made an inappropriate comment to young women on the bus. Another couple had been on a previous trip with him and said he was the same on that one. I spoke to the manager at the office, I really hope they have sorted the problem. He ruined the trip for me and others.

The worst company I’ve ever booked with ruined my holiday completely I booked for myself for my nine-year-old daughter to attend the Roman Colosseum today. I preplanned an itinerary and booked for myself and my daughter to attend the Colosseum at 11:30. It took me over 30 minutes to locate the tour and tours officers due to the sign being incorrect. I then had to ask a local street seller to show me the directions of where to go. He then wanted paying for this. There was nobody at the meeting point or in the square for me to liaise with and I suffer with a mental impairment and this caused me no end of stressing upset my daughter is nine years old and I was then told that her ticket would not be given to me as they do not have a printer of it this was due to the incompetence I believe of the company I’ve been demanded for somebody to come down to the Colosseum with me as I suffer from a mental impairment and was getting quite upset at this point as I was confused as to why other people were getting children’s tickets but I wasn’t the ticket that was given to me presented that I only paid £18 when a actual fact I paid £45 through get your guide. I was then told that I needed to wait in a queue at the Colosseum which was more than likely full of over 300 people this then meant that I missed the time to enter the Colosseum and was then asked if I would push in the queue. I was so disheartened and upset. I spoke to an advisor at the Colosseum and they informed me that it was the issue of the tall provider. It was nothing to do with the Colosseum to provide the child’s ticket at this point. I’m very frustrated and it’s getting very hot. I then have to walk back to the tour and tours officers and I demand that I am given a new ticket at this point my daughter is so disheartened as she is currently learning about the Romans in our history lesson and we wanted to attend earlier on in the day so we could follow on the itinerary that we had planned. This ruined my whole day it then meant that I had to attend the Colosseum at 2:30 in the afternoon in the strong and powerful heat. This just shows the incompetence of the company and the fact they have no duty of care I am absolutely disgusting and would not recommend this company to anybody especially somebody with a mental impairment or disability. They have no compassion.

We were in amsterdam and unfortunately been to toursandtickets.We wanted to buy 3 van gogh muesum tickets and 2 canal cruise,but the shop asistant/manager sold us 3 rijk muesum tickets ?? sad that they are nonrefundable we may can go rijk ? İ have already been to rijk and want to go van gogh and this is totally her fault ! İ have written manyy mails to toursantickets , they keep saying shop asistant did confirmed?? (she did not) tickets are non refundable. İ am very sorry about all this , my money has gone bc of shop asistant did not listened me and even after all my emails they did not help me!

Booked a tour, paid with cash, they cancelled the tour, then said hey fill in some forms and we will pay you in 14 to 28 days.
Scammers.
Make sure you pay with credit card so you can cancel the order and get your money back if they cancel on you.