WTW Reviews 

I contacted the company and was guided by Giulia. Excellent, quick and straight to the point.

do not respond or make up stories as to delays...
awful attitude, worse responses...
that make money whilst holding peoples pensions...
they should be ashamed.
since 02/26 to get nothing done...

Fantastic support - knowledgeable, helpful and empathetic communication. Thanks Lucas for the help!

Was advised lump sum payment had been made a month ago - money still not received despite numerous calls and still awaiting update from my official complaint. For a regulated business to be holding on to clients money is disgraceful

Sent details of change of address they send back a document is that a change of address fill in the form,no printer available to me just a potential threat to stop my pensions.

Amelia was fantastic helped with my query in a friendly efficient way

This company is the worst i have ever dealt with. I want to move my pension to another provider and I am now 6 months into the process and no further forward. My new pension provider has provided them with all the required information on several occasions yet when i call them they claim to want additional information. They also claim they have told this to the new provider - which is a lie as the new provider has not received it.
They are cowboys and should be reported to the financial regulator for fraud. They are effectively holding my money to ransom. My advice is to stay well clear of them

Part 3: Lloyds have made a terrible mistake outsourcing to this company. We have been trying to get our pension pot out of this company since the begining of the year and it has put us in financial hardship now due to their incompetence. We are told a different story everytime we think we are getting somewhere. They lie blatantly about calling and sending out letters when they haven't sent anything or called. This company just wants to keep your money and makes it as difficult as possible to take out. They can't even tell us the complaints procedure. Terrible service and the staff are incompetent.

I’ve been waiting for a lump sum agreement for 70 Days now.Past my Birthday.My other pension settled immediately but these people are absolutely useless.I don’t know if DHL or WTW is a scam but I’ve still not received a penny yet!

Worst company every had to deal with. Their staff are clueless, people lie, you ask to transfer your pension money to another provider and they keep asking for more paperwork to delay the transfer, or even most likely discourage you from continuing with the transfer. I will go to the Pension Ombudsman if they fail to transfer my pension money by next Friday. I had enough. Useless, deplorable, despicable, evil people.

Guilia is very helpfull in raising ticket with admin team, hopefully i can get response soon.

quick reply via chat from Lucas, answered my query and will be emailing the requested information I requested. Quick and hassle free.

I had a Pension with Dhl now been taken over by W TW .
I was due to get my pension on the 7th of July 2026.
It is now the 24th of August 2026.
I haven’t had a telephone call a letter of an email from them to say what’s going on. I think it’s absolutely disgusting. I was looking forward to my Pension and retirement.
I’ve sent 20 emails and rung them every week since the 7th of July and still nothing has been sorted out. It is absolutely disgusting. I wish somebody would email me or ring me or send me a letter to say exactly what’s going on.
If you’re having problems, you should let your clients know .
If I don’t hear anything by the end of this week, I will be taking this further .
I have had enough .

Giulia was very helpful and explained everything very well. I understand much better now

Had a web chat today with Giulia who was helpful polite & has helped me with my query .

Transfer application made April 2026 finally transferred mid August. Just awful.

Unfortunately had no choice but to use WTW as they administer the pension scheme I am in.
The service I have received has been awful - wrong information given on a pension transfer , conflicting advice when I shave spoken to their " advisers". Service Level Agreements given for responses which they then just ignored and a formal complaint which has been outstanding for over 2 months and the only response is when I chase them and they say they will "escalate it" . If you do have the choice do not use them

Slow responses, six months to get a letter, errors in every letter received and then being charged for a pension evaluation.
Three of my family had used them with various employers and all have had appalling service. All other pension companies have been fine.

I moved house and within 2 weeks my P60 was sent to my old address, but was obviously returned by new people, because of this this they stopped my payments, I rang they said it was for security, 3 weeks in and I have still had no reply to the 10 emails sent containing my new details cannot get hold of them on the phone, so now I have not paid my rent etc etc they just take the law into there own hands, it is a widows pension not a private one - they are a disgusting company to deal with
UPDATED: had an answer from WTW - I have already emailed these people and yet again still no answer

Has to be the worst pensions company I have ever dealt with. Called the Royal London pension scheme number only to be told they cannot verify my details as they have no record of my address which is comical as they sent me a letter last year. Could not speak to a managed and constantly told could not do anything. Only way forward is to either write or email in with my NI number Dob and full address. Asked if I could make. Complaint and was fobbed of with the excuse they could not verify my details. I have worked in the financial industry for over 30 years adviser and a telephone sales person never in my time have I ever dealt with such an incompetent company. Even trying their member portal is a nightmare.