VistaPrint UK Reviews 

31,226
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding print quality, attractive designs, and vibrant colors of their custom products like calendars, banners, and boxes. People also deeply appreciate the helpful customer support team and surprisingly fast delivery times that make the entire ordering process wonderfully simple and efficient. However, some customers also noted disappointing issues with damaged items, deep scratches, or poor print quality that completely failed to match expectations. A few people experienced frustrating delivery delays, unhelpful courier services, and troublesome problems receiving their packages on time for events.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and reasonable... See more

Quality

Clients share positive opinions on quality, consistently highlighting outstanding print results and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting impressive speed,... See more

Order

People report ambiguous experiences with order processes, as opinions on the service vary significantly.... See more

Service

Reviewers highlight positive aspects of service, noting that agents are always willing to help, prompt with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve used this site for both cards & calendars, nice to use photos throughout the previous year for the following years calendars, wee Christmas presents, & always found it easy to use & reliable... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my new printed boxes for our candle range! 🌟 I designed them myself using Vistaprint’s design studio, and I couldn’t be happier with the results. The quality of the print... See more

Company replied

Rated 5 out of 5 stars

I was able to speak to a member of your design team who was able to resurrect existing signs that I couldn't find on my account and easily update them. They arrived very well packaged in three differ... See more

Company replied

Rated 5 out of 5 stars

Excellent quality …order handled very quick ..impressive service and tracked delivery..5 star service . The software improvements made over recent times is a lot better then a few years back…then not... See more

Company replied


Company details

  1. Digital Printing Service
  2. e-Commerce Service
  3. Graphic Designer
  4. Prints and Signs Store
  5. Promotional Item Store

About VistaPrint UK

Written by the company

Shop Now Design Services Create a Website Ideas & Advice VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.

 

We offer a wide range of customisable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.

 

When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(31,226)

3,597 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy To Use & Reliable.

I’ve used this site for both cards & calendars, nice to use photos throughout the previous year for the following years calendars, wee Christmas presents, & always found it easy to use & reliable for delivery.

If there’s 1 thing I’d like to see change it is this, I’d like to have more options within the building process.

Overall though I’d recommend it for its price, product & delivery.

December 19, 2025
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your wonderful feedback! We’re glad to hear you’ve found our website easy to use and reliable for your cards and calendars, and that you’ve enjoyed creating personalized calendars as Christmas gifts. Also, we appreciate your suggestion about having more options during the design process. We’ll be sure to share this feedback with our team for consideration.

Rated 5 out of 5 stars

Very helpful when I realised I needed…

Very helpful when I realised I needed matte finish on my labels. Shiney gloss is not good for packaged labels.

August 24, 2026
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Reply from VistaPrint UK

Thank you for your feedback. We're glad we could help you find the perfect matte finish for your labels.

Rated 5 out of 5 stars

Exceptional Customer Service

I did unfortunately have some printing and quality issues with my wedding invitations, however, I spoke woth Gara M this evening who was amazing! They ask some details, apologied and really understoof how important the invited were to me. They then ordered me replacement invitations at a more premium quality and let me adjust the finish to be sent ASAP.
I was quite upset when I received them initially but all that has been completely wiped away due to Gara customer service and for that reason it wouldn't put me off for ordering again. Thank You again Gara!

September 2, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for sharing your experience! We’re so glad to hear that Gara was able to turn things around and provide the support you needed. We truly appreciate your kind words and are happy to know you’ll continue ordering with us. We’ll be sure to share your feedback with Gara!

Rated 1 out of 5 stars

Invitations arrived with a date 19 years ago

Invitations arrived with a date 19 years in the past. Myself and my partner checked the date before we ordered. It was 2027 we received 2007. No quality control is done according to chat unless its colour or placement. Buyer beware.

September 2, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We’re very sorry to hear that your invitations arrived with the incorrect year and understand how frustrating this must be, especially after you and your partner carefully reviewed the date before placing your order. To help us look into what happened and determine where the issue occurred, please consider updating your review with the email address associated with your account or your account/order number, so we can locate your order and investigate further. If you need immediate assistance, please don’t hesitate to contact our Customer Support team directly at: https://www.vistaprint.co.uk/customer-care/help-centre/. We’re here to help!

Rated 5 out of 5 stars

A great experience!

A great experience!
We loved our product, and the service was so good and easy to use! Thank you :)

April 9, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for taking the time to share such a wonderful 5-star review.

We are thrilled to hear that you loved your product and that our ordering process made for a smooth and easy experience. Providing great service and products our customers love is always our top goal.

We truly appreciate your support and look forward to helping you with your future projects.

Rated 5 out of 5 stars

Excelent customer service

Easy to use. Very efficient and quick customer service. I had some design issues and the customer service helped me immediately. Highly recommend.

August 21, 2026
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Reply from VistaPrint UK

We’re thrilled to hear that you found the process easy and our Customer Support team quick and helpful with your design concerns. We truly appreciate your recommendation and support!

Rated 5 out of 5 stars

I experienced a problem with delivery

I experienced a problem with the delivery of my order, but this was sorted out very quickly after a phonecall with Vistaprint help. Thanks

August 20, 2026
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Reply from VistaPrint UK

We are sorry that you experienced a delivery issue, but we are glad our support team was able to resolve it quickly when you reached out. We appreciate your patience and are pleased we could get things back on track. Thank you for your feedback and for choosing us.

Rated 5 out of 5 stars

Quick delivery and good quality products

Quick delivery and very pleased with the quality and price

August 19, 2026
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Reply from VistaPrint UK

Thank you for the great feedback! We are so pleased to hear that you were happy with the quick delivery, quality, and price. We truly appreciate your support!

Rated 5 out of 5 stars

Quick Dispatch and Delivery

Thank you VistaPrint UK for your service. I was very impressed with the quick dispatch and shipment of my order - far from the estimated time of dispatch. Also, the customer service advisor that I spoke to at the ordering stage was very helpful.

It is very fair to say that I am satisfied with the service I received and would recommend VistaPrint to people I know.

August 19, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for taking the time to leave us such a fantastic 5-star review.

We are thrilled to hear that you were impressed with the quick dispatch and delivery of your order, as well as the support from our Care team. Providing fast delivery and helpful, friendly service is always our top priority, so knowing we exceeded your expectations truly means a lot to us.

Thank you for your kind recommendation and support. We look forward to working with you again on your next order.

Rated 5 out of 5 stars

Excellent products and customer service.

Excellent products and customer service.

August 21, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re happy with both our products and customer service. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!

Rated 1 out of 5 stars

Totally waste of money & time

Totally waste of money & time . Will not suggest anyone to you their service . I ordered the stamp in few days only the stamp got dry and poor quality. When I reached their customer service in the middle of the chat they disappeared. I will not suggest anyone to buy their product .

September 1, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We’re truly sorry to hear about your experience with the stamp and the frustration this has caused. We understand how disappointing it is to have the stamp dry out after only a few days, especially after investing both your time and money in the product.

We also sincerely apologize for your experience with our Customer Care team. We understand how frustrating it must have been to have the chat end unexpectedly while you were seeking assistance. This is certainly not the level of service we aim to provide.

We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this.

Rated 5 out of 5 stars

great

great, thanks

December 23, 2025
VistaPrint UK logo

Reply from VistaPrint UK

We're happy to hear that you're pleased with order.

Rated 5 out of 5 stars

I am a loyal

I am a loyal, long term customer, since day 1 I was extremely happy with the quality and service, my number 1 choice for any products from business cards/flyers to gifts ideas etc. Would definitely recommend!

November 27, 2025
VistaPrint UK logo

Reply from VistaPrint UK

We’re incredibly grateful for your continued trust and support. It means so much to know that VistaPrint remains your go-to for everything from business cards and flyers to gifts. Thank you for recommending us.

Rated 5 out of 5 stars

Magnets for van

Excellent product, fast delivery, the quality is brilliant!

August 21, 2026
VistaPrint UK logo

Reply from VistaPrint UK

It is great to hear that your van magnets impressed you with their quality and arrived quickly. We appreciate your positive feedback and are glad the finished product met your expectations. We look forward to helping with your next project.

Rated 1 out of 5 stars

No Consumer Rights, Dishonest

Is this even legal? I've been purchasing items from VistaPrint for a number of years. Recently I ordered a pop up banner, and when it arrived there was damage to the backing print and to the 'hole' in which the stand fits. The banner didn't stand. I assumed I could return the item. However, Vistaprint don't do returns, apparently, according to their agent, there is nowhere to return it to! Is this even legal under UK consumer law? Because, according the VistaPrint, its UK customers have no rights! The agent also informed me, that because I chose an economy model I must accept it being a bit rubbish. Good grief, what happened to customer service? The moral of this sorry tale is, just don't buy anything from Vistaprint, because, even if it arrives damaged, you won't get your money back!

August 29, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We are deeply concerned to read about your experience regarding the damaged pop-up banner, the response you received from our support team. This falls short of the standards we aim to uphold, and regret the inconvenience caused. After review, we are unable to locate your order details linked to this review. Therefore, we have submitted a request directly on Trustpilot for your order number or the email address linked to your purchase. Once we receive your account or order information, we will gladly look into this further, and help make things right for you.

Rated 5 out of 5 stars

Got an issue with my order but customer…

Got an issue with my order but customer service was great and got me sorted in no time

July 23, 2026
VistaPrint UK logo

Reply from VistaPrint UK

We are sorry that you encountered an issue with your order, but we are pleased that our customer service team was able to resolve it quickly. We truly appreciate your feedback and are glad we could get everything sorted for you.

Rated 5 out of 5 stars

Great service

Happy with the bookmarks I ordered. An easy process and received on time. Good quality and an excellent price.

August 21, 2026
VistaPrint UK logo

Reply from VistaPrint UK

We are thrilled to hear that you are happy with your bookmarks and found the entire process easy and convenient. We truly appreciate your support and look forward to doing more business with you again.

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