Tryg Reviews 

Super fast support and good coverage with the clear policy from Tryg... Highly recommended.

Good experience🥰🥰🥰

Insured for renters and after a stay ended in damage they refused to pay out citing it wasn’t covered for ‘accidents’ - even though apparently accidentally spilling red wine in the sofa is an accident that is covered. So pretty horrible experience for us.

Very good customer service can recommend for insurance.

Hopeless claim settlement! After paying thousands in the premium for years, they failed to settle a small genuine claim for my dental treatment, without collecting/considering all the facts. I am moving all my insurances from them to another insurer.

I had a claim open with Tryg for an induction hob. The excess (selvrisiko) invoice was paid the same day I received it. Despite that, the case was never closed.

Since then I have received two further claims for the same amount, the second one with a reminder fee attached, even though the original invoice shows as paid in Tryg's own system. I called in, and the person I spoke to was apologetic and confirmed I do not owe anything. That was reassuring in the moment, but the case is still open, so I am now waiting to see whether the next letter is a reminder with a higher fee or, worse, an automated debt collection notice.

The amount is not the issue. The issue is being made to prove, repeatedly, that I paid something I paid straight away, and having to chase a company that already has my money. Tryg: please make sure paid cases are actually registered and closed. Automated reminders on settled invoices create unnecessary stress for customers who did nothing wrong.

At this point I am looking into other insurers.

Can't reach human voice bot won't let me

Tried to reach an advisor about my car-insurance, however I was not able to.

Instead of using the dialing (select a number), I instead needed to talk with it directly, and no matter what I did, I ended up in a situation, where my only options were: 1. emergency, 2. company insurance, "for all other requests, you can reach us by writing to us".

I have had no problem reaching the correct department on the phone before, but this made it impossible.

Great customer service

I have generally had a good experience with Tryg, but Neelan made it a true five-star experience. He responded quickly, handled everything efficiently, and showed a strong service-minded attitude throughout. Thank you, Neelan, for the excellent support!

The company charged me 800 kroner for canceling my insurance. I've never experienced this before. I highly do not recommend it.

I get a call from a very pleasant gentleman promising me I can save 3000kr. per year if I move my house, indbo and car insurances to Tryg.
I am told the insurances will have the same coverage as my current provider.
Sounds great, who wouldn't love that, right?
A week later I get a mail that my house isnurance will not cover a bunch of things that are covered by my old insurance company.
I call Tryg to tell them I am no longer interested in switching and I am met with a bot asking me to speak in Danish.
Fair enough, I live in Denmark, that's my responsibility, but just a warning for people who might not be very confident with their Danish skills yet.
I finally manage to get through to a person and I am told I now have to call my old insurance company myself and tell them I'd like to stay.
What a waste of everybody's time. What was the point?

I honestly never thought I’d be writing a 5-star review for an insurance company, but my experience with Tryg has genuinely been that good.
Like many people, I’ve always been a bit sceptical about insurance companies and expected the process to be difficult, especially when it came to actually getting help. But when my cat got sick and I needed to use my insurance, Tryg really surprised me.
Every time I called with questions about my case, the customer service was friendly, patient, and clear. The whole process felt straightforward, and I never felt like they were trying to make things harder or avoid helping me.
In the end, they handled my case better than I expected, and it made a stressful situation much easier to deal with. Reimbursement is also almost instant. I’m genuinely grateful for the support I received, and this experience has definitely changed the way I think about insurance companies.

I have got double charge twice this year, I have been trying to solve the first one since April, then the two together since May, still no solution. Every time I call they say they cannot help me, that they will transfer to another competent person, then that person says the same until there is no answer. I have share 50! emails with the guy who opened the insurance for me (Joachim) he tells me since mid May that either Emil or Thomas will call me and/or send me an email, still no call nor email ... this will probably never end

good service

they don't care about their customers. They litereally just hung up on me.

This is the worst insurance company have claimed a case since December each time I called them they will be like the person having your case will call you back. To no avail they will just ignore you while you pay almost 1300 every month. They only nice to customers when they want you to join. Bad customer service very unreliable company.

After having been client for over 20 years for our house at TRYG and the last 7 years for our little dog , today TRYG stopped insuring our 7 year old beloved dog, just because she’s getting older and will need this insurance more than ever. This in extremely unfair and inhumane. These pets are like children for many. In over 20 years we have paid TRYG hundreds of thousands of Kroner to insure our house and everything else without having reported any big claims at all. Nothing major and now this is their loyalty. We will be switching to another insurance asap for home, work, pet and anything else and will ask all our friends to do the same. This should not be swept under the carpet. Shame on you TRYG!!!!!!

There are issues when you try to login on the site and check your insurance policies. When i made the insurances i specifically told the employee what i want my insurances to cover, we agreed on the content and on the price. I tried to login and check them, it did not work, then i traveled...forgot to check in those 15 days in which i could change my mind. After several months the damage happened and i received the answer that i was not insured for something i specifically asked to be covered. Aparently i was not. I do not trust now that i have the good coverage i wanted and payed for, so i would rather have an honest company to help me in case of ilness or any accident during my holiday and so on. I can not relay on Tryg. Furthermore, i was not told that you will pay a huge amount if you cancel your policies. I feel like the employees will tell you anything by the phone just to catch you, and when you discovered you have been lied to it is too late. Would definitely not recomand them.

I have been customer for almost 10 years. Thru FDM or Alka, it was always Tryg. All okay, even though they raised my insurances 3 times in a year, but I hated the hassle to move to another company. But after all my coverage, they didn't covered my washing machine last year. And some said it should have been covered and they will look into it. But never called back. I kept repeating my issue for a year, asked reasons, in writing or over the phone, but not even now I don't know. And then suddenly, my house insurance and car go up 350 extra per month. I decided I will move, because this company has treated me poorly, and ignored me actually most of the time, when they didn't want me to buy more coverage of course. When they called to go thru the insurances, to see if "I have the best coverage", they were all sweet, but after I bought something more, when I explained what happened last year, they all promised to get back to me. They will investigate, because it should have been covered, they said. Then complete silent. They said if I don't agree with the raise in prices, I am free to move 1st of May. I moved those 2 from 1st of May but the rest I had to wait until 1st of June. And when they called to see why I want to move, I asked why the rest of my insurances cannot be moved 1st of May too, and the man said that they are free to be moved, just that the other company asked for them only 1st of June. Then when I told the other company that I was told the insurances can be moved before 1st of June, she told me that not without paying extra. I agreed with her that we wait then. But then what Tryg did??? They charge me 74 kr x3 for the insurances I move, and for my dog insurance that used to be 60 kr, now they charge me 1st of June almost 600 kr?
So THAT is the reason I write this review, I am very pissed for all I had from you but this was the last drop. Because you've been ignoring, lying a lot, and now you charge me like this? I will report your behavior, this cannot be legal. Shame on you.

I had a very frustrating experience with Tryg pet insurance.

When signing up, everything was quick and easy, and I was constantly offered additional insurance options. However, when I actually needed help regarding my cat’s allergy treatment and immunotherapy, the process became extremely difficult and exhausting.

The communication has been slow, unclear, and very hard to navigate as a non-Danish speaker. Calling customer service was especially frustrating — I was repeatedly redirected through automated phone systems in Danish, even after choosing the English option and speaking with an English-speaking representative.

I also feel that my case was handled in a very rigid way, with little consideration of the actual medical timeline and circumstances. Instead of trying to help, it felt like the focus was on finding reasons not to provide coverage.

Overall, this has been a stressful and disappointing experience, especially considering that pet insurance is supposed to provide support during difficult situations.