Ticket.se Reviews 

25,292
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Went in person to get help booking a vacation in Lund store. Emma was really friendly, guiding and giving suggestion. I gave her our budget and our wish list. We went in not knowing which destinat... See more

Rated 5 out of 5 stars

I’ve been booking flights with this agency through and through and everything is well as promised. One of the trusted agencies that I usually use to book flights,I don’t have any issues with them a... See more

Rated 4 out of 5 stars

Bought tickets a couple of times with them. Very simple and efficient ticketing process. Provides flight cancellation guarantees and refund options which I always purchased with my flights but I did n... See more

Rated 5 out of 5 stars

My experience with estenove was amazing!, from start to finish the while process was not stressful and i feel free. I found them on instagram and after looking at several different Clinics I went wit... See more

Company details

  1. Travel Agency

Written by the company

Ticket Privatresor är en detaljhandelskedja som säljer privatresor från samtliga ledande charter- och researrangörer, kryssningsrederier samt flyg- och hotellbolag. Ticket Privatresor är den största privatresebyrån i Sverige och andra största privatresebyrån i Norge. Vår uppgift inom Ticket Privatresor är att göra det enkelt för dig som kund att hitta och boka rätt resa. Genom en enda kontakt med oss får du som kund överblick över marknadens breda utbud och kan därmed göra jämförelser. Utifrån vår höga kompetens och service ger vi dig som kund råd och hjälp att boka rätt resa.

Vi visar vägen till rätt resa!

Written by the company

Störst i Norden
Vår storlek är vår styrka. Som den största privatresebyråkedjan i Norden med en omsättning på ca 4 miljarder kan vi säkerställa att våra kunder alltid har tillgång till det största utbudet och de bästa priserna på resor från alla våra samarbetspartners. Vi jobbar med alla ledande charter- och researrangörer, kryssningsrederier samt flyg- och hotellbolag som finns. Hos Ticket hittar du alltid en billig resa. Vi visar vägen till rätt resa!
Oslagbar service
Vi har 230 reserådgivare som gärna svarar på dina frågor och hjälper dig om något skulle gå fel. Du når oss på telefon 0771-45 67 00, via email kontakt@ticket.se eller i någon av våra Ticketbutiker runt om i landet. Testa också vår nya callbackfunktion på sajten där vi ringer upp dig så snart vi kan och hjälper dig med dina frågor.
Ticket Garanti
Med tecknad Ticket Garanti har du ett skydd som ger dig möjlighet att avboka resan och få pengar tillbaka om något oförutsett skulle inträffa, exempelvis om du av någon anledning inte vill eller kan resa iväg.
Trygg betalning
Ticket arbetar med de senaste och säkraste versionerna av betalningslösningar som finns på marknaden och som uppfyller alla nu kända krav på säker betalning på Internet. Du kan alltid betala tryggt med kort via Internet hos oss. Är du ändå osäker kan du boka din biljett på hemsidan och betala resan i en av våra butiker. Ticket har självfallet ställt säkerhet enligt resegarantilagen.
Nöjda kunder
Nöjda kunder Ticket har mycket höga värden i nöjd-kund-mätning, hela 86% mycket nöjda kunder i senaste undersökningen! Vi ställer alltid upp för våra kunder och försöker att i alla lägen ge den bästa servicen och bemötandet.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,292)

1,556 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been booking flights with this…

I’ve been booking flights with this agency through and through and everything is well as promised.
One of the trusted agencies that I usually use to book flights,I don’t have any issues with them and will continue to do so.
Convenient no extra fees and helpful.

February 5, 2026
Rated 5 out of 5 stars

Bra service i Lunds butik

Went in person to get help booking a vacation in Lund store. Emma was really friendly, guiding and giving suggestion. I gave her our budget and our wish list. We went in not knowing which destination and came out with a well-thought vacation plan.

Fast forward to the vacation time, everything went smooth. Airport transfer, hotel location and staff, surrounding area of the hotel.

Very happy with Emma's service.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting support service level

I pay extra money for premium support and they deny updating my middle name in the booking. Me: "So if I cannot update my middle name and I dont have ticket cancel fee, then basically I lose my ticket now?", they: "Yes".

After that I have to reach the flight companies and fix the middle name by myself.

Non-existing support for paid service. Not falling for their scam again ever.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

very bad travel agent

very bad customer service! they have cancelled my ticket to Dubai more than two months ago due to the geo situation that time and have not refunded my money.
I do not recommend at all.

July 9, 2026
Unprompted review
Rated 2 out of 5 stars

Tried booking two flights with Ryanair.

Tried booking two flights with Ryanair.
There was no link nor e-mail to conform and then it gets booked off. Tried to bring attention to the matter with customer service, that didn’t understood the problem. Book with other agents if Ryanair

February 6, 2026
Rated 1 out of 5 stars

This is a scam page

This is a scam page. I booked a ticket from Ticket.com for June 19, 2026, with insurance. After completing the payment, it turned out the ticket was booked for July 17, 2026, without any insurance. I contacted them for days without any response, and then today they replied, saying unfortunately they cannot help me. This is a scam page and website; everyone should be careful and not book tickets from them.

June 22, 2026
Unprompted review
Rated 2 out of 5 stars

Due to a mistake in the system of the…

Due to a mistake in the system of the website of ticket.se the last letter of my first & last name have not been shown on the bookings' ticket although it have been shown on the payment invoice. So I was about to lose my trip. Then in China I've subjected to special investigation by airport police. It was a very horrible experience. I hope that ticket.se will fix this mistake.

January 22, 2026
Rated 3 out of 5 stars

Customer service is not great

Customer service is not great, I booked a changable flexi flight ticket but still it is very difficult to change and always they ask for a fee to change eventhough i could see that there is no additional cost on the date I wanted to change. There is no chance to look which dates are cheaper also, simply you have give some dates and after 3 days they will tell it is costly and we have to pay more like that.
I strongly recommend that do not book a changable flight ticket at Ticket.se.

December 3, 2025

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