Specsavers Reviews 

I had an exceptional experience at Blackburn Specsavers. From the moment I walked in, the staff were friendly, professional and genuinely helpful. Lauren was attentive and even cleaned my glasses and replaced the nose pads. Amy assisted me with choosing my new glasses and guided me through the measurement and ordering process. Kingsley, the optometrist, was thorough and friendly during my eye examination. I was kept informed throughout the ordering process, and Jenna was wonderful at collection, ensuring my glasses fitted perfectly and explaining the warranty and customer service. Outstanding service from the entire team—11/10 if I could!

Always receive friendly, professional service here. And it's great they now include a hearing test. Great range of frames at the bedt prices.

the staff were understanding helpful and accommodating to my needs

I love that they don't tell you, that you need glasses when you don't need them yet. They are friendly and professional and honest. I've seen the same guy twice now and there was no pressure to get glasses I didn't need yet.

I went to the store intentionally looking for a new frame, and I also realised that I hadn’t had an eye test in over a year.
The store attendant was incredibly friendly and helpful. She was able to fit me in immediately to see the optometrist for an eye test, which I really appreciated.

The optometrist was also super friendly and knowledgeable. She noticed that my eyes were quite dry and took the time to provide guidance, prescribe eye drops, and even recommended that I come back in two weeks before proceeding with the eye test. I really appreciated that she prioritised getting the most accurate result for me rather than simply doing the test straight away.

Throughout the whole process, she made sure I felt comfortable and took the time to explain everything clearly. It was obvious that she genuinely knew what she was doing and cared about getting the best outcome for me, rather than just rushing through the appointment.

Overall, I had a really positive experience and felt that I was genuinely looked after. I highly recommend the team for their friendliness, professionalism, and genuine care.

It was okay... it was quick and short this time.

Very positive customer experience apart from their inability to contact customer when their order arrived in store even though all contact details were in system. They would still be sitting in cupboard had I not gone in to store to chase up. Had rung a week previous and told not in but discovered from another sales person and dated paper work had been sitting in cupboard for over two weeks prior to my first inquiry

Went for a eye test very good every one who i spoke to were professional,friendly and helpful

Dedicated staff firstly, service was excellent.

Great efficient service, online ordering is easy to use as I have used this for the past few years. They also have a contact centre if you have an issue. I recommend Specsavers.

The team at Lake Haven was incredibly welcoming and professional. The optometrist explained my eye test results clearly, and the retail staff are very helpful.

great polite and knowledgeable staff who made me feel at ease

Was told by receptionist to rebook as I was 10 minutes late. After first being told to go to waiting room.

Customer Service, staff all excellent.

Spec savers rep was rude and unhelpful at every turn and and had no idea what she was talking about and and hung up on me being the client when I when I expressed in a calm manner her poor service and rudeness going around and around in aimless circles. Emotions and feelings but Zero customer service. Go somewhere else for spectacles. No more for them any further.

Specsavers Keysborough are always easy to deal with.
Their staff treat everyone with respect and take care of any special needs.

great staff, service

The lady didn't have the time of day to give my 3yo an eye test, said she wasn't listening when she clearly was she was just having trouble understanding my daughter.. even after I tried to tell her what she was saying.. suggested another optometrist that was 2 hours away...

Great service, amazing staff. So easy to make an appointment online.