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SmartFares Reviews 

58,641
•
TrustScore 4 out of 5

3.9

Travel Agency
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Review summary

Created with AI, based on recent reviews

Considering 1,386 reviews, reviewers had a great experience with this company. Customers genuinely enjoy using the platform because the booking process feels simple, smooth, and very straightforward from start to finish. People often mention that the website is easy to navigate, allowing travelers to quickly find helpful information and great deals. However, some customers also noted unexpected extra charges appearing during payment or problems with hidden fees. Reviewers experienced frustrating issues when additional costs were applied without clear notice or when booking details changed unexpectedly. A few individuals felt that the pricing transparency could be improved to avoid confusion regarding final totals.

What people talk about most

Price

Users describe ambiguous interactions with price, as many consumers highlight finding great deals and... See more

Booking process

Consumers find booking process to be ambiguous, reflecting a wide split in reviewer experiences. Many... See more

User experience

Customers consistently note positive experiences with user experience, describing the checkout and booking... See more

Website

Customers had ambiguous experiences with website, with many praising the easy-to-navigate format, simple... See more

Payment

People report negative experiences with payment processes, expressing widespread frustration over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.

Rated 4 out of 5 stars

Simple process, similar to every other travel booking site. credit card autofill does not register the card number correctly.

Rated 4 out of 5 stars

The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.

Rated 3 out of 5 stars

Easy to use and informative. I would have liked to be informed immediately after payment was made that my ticket was bought successfully, not wait to receive the ticket number at a later stage to con... See more

Company replied

Company details

  1. Travel Agency
  2. Flights Search Site

Written by the company

Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.

Written by the company

Contact info

3.9

Great

TrustScore 4 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(58,641)

1,379 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID it for sake of everything

I would love to be helpful and constructive, but my experience was worth of writing drama novel, so in the shortest possible version I would simply say - AVOID IT, if you respect yourself, your time and your nerves.
You will not receive any confirmation of your booked flight (nothing!) after your credit card gets charged for whatever actual ticket they feel like. Getting plain credit card RECEIPT mailed to you is drama on its own. Support is virtually not existing, or eventually extremely rude and not helpful (if you somehow get lucky to find +16197853881 SanDiego phone#), bc phone number provided on the site is virtually ZERO use 😱

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

Tried to charge me $350 more while the original price was still available on Booking.com

I tried to book a flight through SmartFares at the price shown on their website. Afterward, I received a call saying the flight I selected was no longer available. The representative then tried to offer me a different flight for the same price, even though the alternative flight appeared to be substantially cheaper.

I was also told that the original flight I selected would now cost $350 more. Before agreeing to anything, I checked the same original flight on Booking.com and it was still available at the same price I had initially found.

This experience made the pricing and availability information seem unreliable. I did not proceed with the change. I recommend that travelers independently verify fares and itineraries before accepting a replacement flight or paying any additional amount.

September 1, 2026
Unprompted review

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