Skyscanner Reviews 

22,316
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find excellent prices for flights, hotels, and car rentals, often lower than other platforms. The website is praised for its ease of use, intuitive navigation, and helpful features like price alerts and comprehensive search filters. Many people appreciate the ability to compare various options and book directly, saving time and effort. However, some people mentioned that prices can fluctuate or differ once redirected to external booking sites, and some encountered issues with the booking process through third-party agents. These problems included incorrect booking details, issues with credit card transactions, and difficulties with third-party agencies leading to denied boarding or lost funds.

What people talk about most

Price

Users describe positive interactions with price, often finding great deals and the lowest costs for flights... See more

Website

Reviewers mention positive feedback about the website, with many considering it their go-to for airfare and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Booking process

Consumers find the booking process to be ambiguous, with many appreciating the ease of navigation and the... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction, finding it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Always use this to compare flights because you can still book directly through the airline. I do wish they saved my recent searches/ airports and made it easier to save my searches from on app. Also I... See more

Rated 4 out of 5 stars

Good platform in ways of being able to see all direct flight carriers and OTA options. One downside is that the pricing reflected on Sky scanner may not be the same price once you try to book via the... See more

Rated 4 out of 5 stars

Easy to find holiday and secured recommended agent sites attached to sirlines Also, has othe seevices like car rental and hotels. Regular reminder of bookings, has been very helpful.

Rated 5 out of 5 stars

I’m just a girl from Chicago looking for cheap flights anywhere and everywhere. I’ve used Skyscanner for years after some nomad put me on. Genuinely a great tool/resource for best flights at lowest co... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.4

All reviews

(22,316)

2,210 reviews in the last 12 months

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Rated 3 out of 5 stars

First time surprises!

First time surprises!

This was my first time using the system. Loved that it gave me ideas about flights w/ various airlines BUT THEN the send off for the actual booking was abrupt, without all the info I needed and continued to be problematic.

July 23, 2026
Skyscanner logo

Reply from Skyscanner

Hello,

Thank you for taking the time to share your feedback.

We're happy to hear you found our search results helpful for comparing flight options across different airlines. We're sorry, however, that the transition to the booking provider's website felt abrupt and that you encountered problems during the booking process.

We're always looking for ways to improve the booking experience for our users. We actively monitor all of our partners' performance, and feedback from our travelers plays an important role in how we assess and maintain the quality of our service.

If you would like to share more details about your booking at the link below, a member of our Support team can look into this further and follow up with you directly.

https://help.skyscanner.net/hc/en-gb/requests/new.

Of course, we hope your next experience using Skyscanner is a better one. Thanks again for bringing this to our attention, and please do not hesitate to contact us directly if you ever need help with anything.

Kind regards,

Bea - Skyscanner Support

Rated 3 out of 5 stars

This is first time

This is first time

July 20, 2026
Skyscanner logo

Reply from Skyscanner

Hi,

Thanks for taking the time to leave a review and for choosing Skyscanner.

We hope you have a great experience using Skyscanner to find your travel options. If you ever have any questions or need any help, our Support team can be contacted through our Help Centre.

Wishing you all the best with your future travels.

Neil

Rated 2 out of 5 stars

Price shown was not the real price

The fare I clicked through on was £40 higher by the time I actually reached the airline's checkout page. Happened twice in the same week, so not a one-off glitch.

July 22, 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hi Benjamin,

Thank you for taking the time to share your feedback, and we're sorry to hear that you were given a different price when moving through to complete a booking.

For some context, Skyscanner compares travel options from airlines and travel providers, but we do not set the fares shown. Prices and availability are supplied to us directly and can change quickly, particularly when demand is high or only a small number of seats remain at a particular fare.

In some cases, a price may change during the booking process because the original fare is no longer available. There may also be a short delay before an updated price is reflected in the search results.

We appreciate it when travellers flag these discrepancies with us, so we can investigate it and ensure the accuracy of the information we provide. If you are still seeing different prices in your search, please send our team the details through the form below, and we'll be happy to look into this further:

https://help.skyscanner.net/hc/en-gb/requests/new

Thank you again for bringing this to our attention, Benjamin.

Kind regards,

Luisa

Rated 5 out of 5 stars

Can you please thank Bea for me...

Can you please thank Bea for me.... I have just been diagnosed with cancer and she referred me back through Qantas as i can't travel ... but Bea was so kind and wanted me to let her know how i go... I actually had tears in my eyes as she was so beautiful and really made a difference to my day.
.... I have been in business for over 30 years and i can tell you this kind of caring customer service is worth her weight in gold. I would fully recommend Bea for a promotion or at least a pay rise. What a gorgeousness person whom put a smile on my face in a difficult time... many thanks leanne stork

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

evade for flights

Every type you search a cheap flight, the price doubles in 1-2 hours. Thanks for collaborating with the cheap airlines on transferring my traffic data

July 21, 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hello Borislav,

Thank you for your review, and I'm sorry you had this experience following a search on Skyscanner.

We make every effort to ensure the information you see on Skyscanner is accurate and up to date. We update prices regularly, and flight prices and availability are subject to change quickly. The prices will be updated when you click on 'details' or 'book', so that you’re always seeing the best price available from the airline or agent at the time you're booking.

Also, it’s worth mentioning that as flight availability can change rapidly based on traveller demand, at times a flight that you have selected might not be longer available at that price or not available at all. The most accurate and updated prices are always with the airlines and travel agents.

To help secure the best rates, we recommend booking as early as possible or setting up Price Alerts so you can track fare changes over time. If you have any further questions or need assistance with your search, please feel free to get in touch with our support team directly:

https://help.skyscanner.net/hc/en-gb/requests/new

Kind Regards,

Tiara - Skyscanner Support

Rated 5 out of 5 stars

I had a very positive experience using…

I had a very positive experience using Skyscanner to book my recent international trip. The website was easy to navigate, and it quickly compared flights from different airlines, helping me find the best option at a competitive price.

The booking process was straightforward, with clear information about flight times, baggage allowances, and fares. I also appreciated the range of choices available, which made it easier to select the itinerary that best suited my needs.

Overall, Skyscanner saved me both time and money, and I would happily recommend it to anyone looking for an easy and reliable way to compare and book flights.

July 19, 2026

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