I love ordering through salons direct. The discount cards are a nice touch too! They deliver efficiently and I have never waited longer than the delivery expected date. They stock an amazing array of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love this company! My absolute go too now for everything. Very competitive prices, deals and discounts. Super quick delivery and high quality products every time. Highly recommended.
Company replied
Got the lotus barbers chair. And I can honestly say the quality of the chair is really good. I have a barber shop it's a family run from the very beginning 1909y great grandfather started it and s... See more
Company replied
Salon’s Direct are hands down my favourite place to restock my products from! They have such a massive range of products it can be hard to not pick up more than I need. Their customer service is... See more
Company replied
Company details
Written by the company
Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.
Contact info
Unit 8 Bassendale Road, CH62 3QL, Wirral, United Kingdom
- 08448460111
- sales@salonsdirect.co.uk
- www.salonsdirect.com
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and all good with delivery
Excellent and all good with delivery
Thank you
September 1, 2026
Poor customer service…
Problem with my order and corresponding by email. I get a response about once a fortnight.
August 25, 2026
Great service
Great service, good products and great discounts. The delivery service arrived with no delays.
August 31, 2026
Great quality products with next day…
Great quality products with next day delivery without fail! Nothing can beat that combination. 💯💯💯recommended!!
August 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Generally a good experience
Generally a good experience. Good range of items. Sometimes the searches are a little awkward in that items will appear under some search words but not others, but otherwise easy enough to navigate
September 6, 2026
Unprompted review
Reply from Salons Direct
Hi Niamh,
We're happy to hear you generally had a good experience and found a good range of items! We appreciate your feedback regarding search functionality; we are always working to improve our search accuracy for a smoother navigation.
Kind Regards,
The Salons Direct Team
my order is never on time
my order is never on time! i pay next day delivery every time for it to be 3 days late!
August 31, 2026
Reply from Salons Direct
Hi Cheryl,
Thank you for your positive review. We're so pleased to hear that you find our staff very helpful. use. Thank you for your continued support and we hope to see you shop again soon.
Kind regards,
The Salons Direct Team
easy website to use
easy website to use. I managed to place my order swiftly without any hassle
September 5, 2026
Unprompted review
Reply from Salons Direct
Hi Raysean,
We appreciate your positive feedback and 5-star rating! We're so glad you found our website easy to use and could place your order without any hassle.
Kind Regards,
The Salons Direct Team
Lotus barbers chair Vs Belmont and wbx
Got the lotus barbers chair. And I can honestly say the quality of the chair is really good.
I have a barber shop it's a family run from the very beginning 1909y great grandfather started it and since I have been working there since I was 16 and am now 52 . We always have used Belmont chairs and they are good but really overpriced looking at them now .
For we previously purchased wbx chairs 3 of and they are every bit maybe better than the Belmont and now for a stop gap chair as I'm injured and can't drive so have set up a salon in my garage so was reading about how good the lotus marco polo chair was . And in my view it maybe doesn't look as good as the Belmont and wbx chairs visually but it's absolutely more comfortable than both .
It's a bloody game changer in my eyes . Very very well impressed buy the lotus chair
August 21, 2026
Reply from Salons Direct
Hi Alfie
Thank you so much for such a wonderful and detailed review! It’s fantastic to hear how impressed you are with the quality and, in particular, the comfort of your Lotus Marco Polo chair.
We absolutely loved reading about your family-run barbershop and its incredible history, going all the way back to 1909, and hearing that you’ve been working there since you were 16. To know that, after years of using well-established brands such as Belmont and WBX, you feel the Lotus chair is every bit as good and even more comfortable, is a fantastic compliment.
We’re especially pleased to hear that the chair has been a “bloody game changer” for you! We really hope it continues to serve you well in your garage salon while you recover, and we wish you all the very best.
Thank you again for choosing Salons Direct and for sharing your experience. It really means a lot to us!
Kind Regards,
The Salons Direct Team
A bottle of peroxide was leaking
A bottle of peroxide didn’t have it slid on properly and was leaking and the box it all came in was completely battered which may have been DPD
August 21, 2026
Reply from Salons Direct
Hi Joanne
Thank you for your for bringing this to our attention. We’re sorry to hear that your order arrived with a leaking peroxide and that the outer packaging was damaged in transit.
We have tried to contact you by phone and left a voicemail with our contact details, as we’d like to get this resolved for you as quickly as possible. We just need to confirm which peroxide has leaked and whether any other items have been affected, so that we can arrange a replacement where required.
Please do get back in touch with us and we’ll be happy to assist further.
Kind Regards,
The Salons Direct Team
Always use salons direct
Always use salons direct, quick and easy.
September 3, 2026
Unprompted review
Reply from Salons Direct
Hi Darcie
We're so pleased to hear that you find our service quick and easy to use. Thank you for your continued support and we hope to see you shop again soon.
Kind Regards,
The Salons Direct Team
Fast delivery and arrived in a fab…
Fast delivery and arrived in a fab condition. Also would like to say you choose a good delivery service .
August 28, 2026
Reply from Salons Direct
Hi
We're so pleased to hear your order arrived quickly and in excellent condition! It's wonderful to know you're happy with our delivery service. Thank you for your kind words and 5-star rating!
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Emily
Thank you so much for your 5-star review!
We're delighted to hear you're enjoying our deals! We work hard to offer great products at fantastic prices, so it's lovely to know they're appreciated.
Thanks for choosing Salons Direct, and we hope to keep bringing you plenty more great deals!
Kind Regards
The Salons Direct Team
UK Company; Product was of great
Product (massage roll) was of great quality, well priced. Shipped from UK-UK company so it arrived within a few days. Top marks.
August 27, 2026
Reply from Salons Direct
Hi Rosanna,
We appreciate your fantastic review! We're happy to hear that the massage roll was of great quality and well-priced. It's also great to know that your order arrived quickly.
Kind Regards,
The Salons Direct Team
Fantastic and easy
August 20, 2026
Reply from Salons Direct
Hi Catharine
Thank you for your lovely 5-star review!
We're so pleased to hear you found your experience fantastic and easy. We really appreciate your support and hope to see you shopping with us again soon!
Kind Regards
The Salons Direct Team
Bought a beauty lamp
Bought a beauty lamp, very happy with it. Delivery was next day, all packed perfectly and arrived on time. Thank you 👍🏻💐
August 27, 2026
Reply from Salons Direct
Hi,
We appreciate your wonderful 5-star review! We're so happy to hear that you're pleased with your beauty lamp and that your delivery was prompt and well-packaged. Thank you for your kind words.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Renata,
We appreciate your positive feedback! We are so glad that placing your order was easy and that your delivery was quick. Thank you for taking the time to review!
Kind Regards,
The Salons Direct Team
Perfect always order from salons direct…
Perfect always order from salons direct , perfect service always on time and products always stocked Thankyou for a speedy and caring service
September 2, 2026
Unprompted review
Reply from Salons Direct
Hi Natasha,
We appreciate your fantastic review! We're so happy to hear that you consistently receive perfect service, on-time delivery, and that our products are always stocked. Thank you for your kind words about our speedy and caring service.
Kind Regards,
The Salons Direct Team
Reply from Salons Direct
Hi Amalia,
We appreciate your positive feedback! We're delighted that you value our fast delivery, good prices, and excellent products. We value your custom.
Kind Regards,
The Salons Direct Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.