Stuffle GmbH Reviews 

2,595
TrustScore 4 out of 5

4.0

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Company details

  1. Consignment Shop
  2. Couture Store
  3. Department Store
  4. Electrical Equipment Supplier
  5. Internet Shop

Written by the company

Pre-owned für dich und dein Zuhause 🥳 Fashion, Spiele, Deko, Technik und Mehr! Kaufe im Shop oder verkauf über unsere App! Wir freuen uns auf Dich


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,595)

420 reviews in the last 12 months

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Rated 3 out of 5 stars

Not the same as before

I've been using Momox for a long time, but lately the service has become much worse.

They reject many brand-new items that still have their original tags attached. Sometimes they claim an item is "not in the catalogue," even though it clearly is. On other occasions, they report stains when there were none—what they identified as a stain was just a small piece of lint or paper from the packaging.

The processing time has also become much longer. It now takes more than two weeks to complete a purchase, whereas it used to be much faster.

Overall, the quality of the service and the inspection process has declined significantly. It's disappointing because I used to trust Momox, but it no longer offers the reliable experience it once did.

July 10, 2026
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Sehr geehrte Frau Perez Bejar,
vielen Dank für Ihre Rückmeldung. Wir möchten hier kurz klarstellen: Wir sind STFL (Stuffle GmbH) und nicht Momox – es handelt sich um zwei unterschiedliche Unternehmen. Ihre Erfahrungen beziehen sich demnach nicht auf unseren Service.
Bei Fragen zu Ihrem STFL-Konto stehen wir Ihnen gerne unter service@stuffle.com zur Verfügung.
Mit freundlichen Grüßen
der STFL-Kundenservice

Rated 1 out of 5 stars

Customer Experience Nightmare

I am absolutely appalled by my experience with Stuffle. According to their website, nearly all items are accepted as long as they do not mold, have holes, or are severely damaged – none of these applied to my clothing. Yet, 5 out of 9 of my items were rejected.

What followed was outright absurd: I was expected to pay for the return of my own perfectly fine items – €0.95 per item plus €3.95 for the package.

The customer service was completely unhelpful. Repeated inquiries and complaints were largely ignored, and my concerns were dismissed. In the end, my rejected clothing was simply recycled, without giving me the chance to get it back.

It is incomprehensible how a platform dealing with second-hand clothing can show such a lack of fairness, transparency, and customer care. I feel not only disappointed but outright taken advantage of. Completely unprofessional – I cannot recommend Stuffle under any circumstances

November 14, 2025
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Hey, we're truly sorry about this frustrating experience - having 5 out of 9 items rejected and facing return costs is understandably disappointing. Our quality standards can sometimes be stricter than expected, but that doesn't excuse the poor communication you experienced. Please reach out to service@stuffle.com with your order details so we can review what went wrong and find a fair solution. Your Stuffle Team

Rated 1 out of 5 stars

scam for sellers

Found the website today and tried it out immediately, I was astonished by the easy upload system and uploaded my first 2 products. The first one was a brand new with tag subdued sweater, which was in flawless condition. Item declined. My second item, a original adidas zip jacket, which was in great condition got offered 5€. 5 Euros is insane in this economy. Especially for a well known brand. I don’t recommend this to anyone who‘s looking to sell some stuff on here. I‘m not greedy or anything, I would’ve sold it for 15-20 Euros but FIVE is absolutely atrocious. They definitely try to scam you, lol

edit: Well, people who might not know the worth of their clothings might sell them to you for a terrible price, second of all, don’t even get me started on the positive bot reviews. Most of the reviews are from people buying, not selling. These two are not really connected. Hope this helps xxx❤️

September 22, 2024
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Thanks for your feedback. Before we make an offer, we have to check, if there is a realistic chance to sell the product in a short period. If this is not given, we have to reduce our risk, by offering a lower price or decline. It is definitely no scam, as you are not forced to sell to us - you are free to decline our offers and use other platforms as well. But the huge amount of positive feedback we get for our service shows, that we are not completely on a wrong path.

Quick answer to your edit: There is not ONE single bot-review - You are right that Buyer- & Seller-Reviews are mixed up, but you can find enough positive seller-reviews as well, especially compared to competitors.

Rated 1 out of 5 stars

I sold some books and it took almost 1…

I sold some books and it took almost 1 month to get the payment since the arrival of the package. Not worth it

August 26, 2024
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Indeed it took a bit longer over the summer due holiday and illness in parts of the team - we apologize for the delay. Currently we need less than a week for the final payment.

Rated 5 out of 5 stars

good quality

Quality products and delivered on time.

July 21, 2024
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Vielen Dank für die 5 Sterne und die schöne Bewertung :-)!

Rated 5 out of 5 stars

Quick delieery

Quick delivery, product in good condition, highly recommended

June 21, 2024
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Vielen Dank für die 5 Sterne und die schöne Bewertung :-)!

Rated 5 out of 5 stars

So happy with my new boots

So happy with my new boots! Everything went very smoothly :)

May 29, 2024
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Thanks for your purchase & this kind review - your boots are made for walking ;-)!

Rated 5 out of 5 stars

THANK YOU!!!!

Fast Shipment!Great Packing! Good Communication!!! Recomand 100% THANK YOU

December 5, 2023
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Thanks so much for your purchase and the kind feedback, Eleodor :-)!

Rated 5 out of 5 stars

Item arrived as descripted

Item arrived as descripted. Item was gently used.

October 28, 2023
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Thanks for your purchase & your feedback, Erion :-)!

Rated 5 out of 5 stars

Lovely

Quick, good quality, clear easy communication. I am happy!

September 22, 2023
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

If you are happy, we are happy as well - thanks for you purchase, Ariana :-)!

Rated 5 out of 5 stars

Can recommend!

I bought sunglasses. All great!

June 30, 2023
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

Have fun with your glasses. May the sun shine everywhere you go :-)!

Rated 5 out of 5 stars

I am much obliged to this store.

May 31, 2023
Unprompted review
Stuffle GmbH logo

Reply from Stuffle GmbH

You are welcome - and it was a huge privilege for us to welcome you in our shop. Do not hesitate to recommend Stuffle to your family & friends :-)!

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