Not the same as before
I've been using Momox for a long time, but lately the service has become much worse.
They reject many brand-new items that still have their original tags attached. Sometimes they claim an item is "not in the catalogue," even though it clearly is. On other occasions, they report stains when there were none—what they identified as a stain was just a small piece of lint or paper from the packaging.
The processing time has also become much longer. It now takes more than two weeks to complete a purchase, whereas it used to be much faster.
Overall, the quality of the service and the inspection process has declined significantly. It's disappointing because I used to trust Momox, but it no longer offers the reliable experience it once did.
Reply from Stuffle GmbH