momox Reviews 

I wish I had read some of the other reviews here, then I would've known how bad customer service is when there is a problem and not purchased from this company. Absolutely terrible.

Like others again, ordered 8 books (4 orders). None arrived. Got the tracking code (not full tracking) called the shipping company and they told me that ALL code's are created but NONE ever received to be shipped by them!!! So sick of them. Now after days and days they said it was refunded, 20 days later i still didn't get a penny. It was a good for a very short time a year ago, now super bad service, ignorant customer service that copy paste same answers to even different questions. This firm should close doors.

Ordered rare cd of more than 40 euro.
Got a worthless dvd delivered from them. Seller turned off the "return item" button in amazon and offered 8 euro and 50 cents for me to "just let it go". Only got AI automated responses with no clear return instructions and no return labels. Seller also lied about not "having the same item in stock" to send. While the order page showed 2 more of the same items. Would never buy again here.

I ordered for about €150 worth of books, 4 in all, and asked them to ship it to a friend.
They ship with DHL and they expected it to arrive no later than the 17th of June 2026.
I have asked serveral times if they know where the package is but I get NO answer.
It is now the 11th of August, more than two month after I ordered and my friend still does not have the books and I still have no responds from them at all

I ordered a book from Amazon and Medimops/Momox was the reseller. Medimops is the selling side of Momox.

They sent me the wrong book: a cheap book that cost €12 instead of the €25 book I ordered. They never answered the customer support. Later I checked and it appears that the company is very scumy, they have all kind of trick to make money out of nothing. In this case, they know it's not worth returning the book because they don't refund the shipping fees so they just send a cheap book and take the difference as profit counting on the customer to write the transaction as a loss.

They also stick unremovable stickers on books. If you try to remove them they will damage the cover. This degrades the value of the book making it harder to return or resell, while costing Medimops nothing.

Avoid this company at all cost. It is owned by a Norwegian private equity firm called Verdane Capital. The original founder has left the boat a long time ago.

This is a company which when things go well, they go very well but when they go wrong, they go disastrously wrong. I placed four orders for second-hand cds within a short space of time. The first three were fine, but, for the final one, the courier who had successfully delivered the other orders to the same address, decided the postcode was wrong. It wasn't. Not the fault of Momox, the error was their courier's. However, after one telephone call and four emails, I still have not received a refund. At first they said that they had to receive the goods back before issuing the refund, but they have now acknowledged that the cds are returned and I still do not have a refund. This is appalling customer service. Potential clients beware.

I was shocked and disappointed to discover that momox is selling a used copy of my book, From Victim To Victor: Transforming Trauma Into Triumph, on Amazon for around $10—significantly undercutting the price of the new copies I sell as the author.

As an independent author, I invested years of my life writing this book. It's frustrating to see a company profit from reselling my work while I receive nothing from those sales. Although I understand that the resale of legally purchased books is allowed, it feels unfair that authors have no say when their work is resold at prices that compete directly with their own listings.

This experience highlights a broader issue for independent authors. If you want to support the people who create the books you love, I encourage you to buy directly from the author or an authorized retailer whenever possible.

I hope companies like momox will consider how their business model impacts independent authors and explore ways to better support the creators whose work they profit from.

Very slow! Takes you back to the 1800's

TERRIBLE EXPERIENCE “Item significantly not as described. The jacket sleeves had a major alteration/tailoring modification that was never mentioned in the listing or shown clearly in the photos. This completely affects the fit and value of the suit. I contacted the seller multiple times but received no response at all. On top of that, I am now forced to pay the return shipping costs for an issue caused by the seller’s lack of transparency. Very disappointing experience, poor communication, and misleading description. I would not recommend this seller.”

Rejected an unworn item under a pretext without showing proof, so the threshold for a 5€ bonus would not be reached, then charged for overpriced return postage. They also offered to bin it for free. Customer service useless, only cold generic responses. Disgusting experience

It's nice to find a shop selling 2nd hand English books. BUT:
1. it takes ages to get here
2. No discount for international (B) customers ever, shipping.
3. AI customer support is complete frustration and no person ever responded. Also No problem solved.
4. I will cancel as soon as i have my last book... let' hope i get them.

Shocking, never ever ever order from here unless you are after damaged products. If you are into destroyed product, horrific packaging and slow delivery, this place might be for you. in my case its not, i rather recieve what i actaully payed for and to be delivered swiftly.

It used to be an excellent shop where "neuwertig" meant a new item. Then they started dropping quality standards radically. Now after the update of the website, usability got much worse, such that today there is no filter function available. I'll quit as soon as i have used up the credits that i for some reason did not receive as a monetary transaction but got back as coupons (over 200 Euros).
P.S. The response of the company which does not relate to the concerns I raised in my post only underlines my point of DRAMATIC DROP IN QUALITY

Tried selling some clothes and got similar message as other users that the clothes are not good enough to be sold and the reasons listed were party false. Momox seems to exploit the fact that they pay for the sending of the package and then when stuf gets rejected they inform u that u have to pay delivery in case u want your clothes back. i will never send them anything ever again. Feedback to momox: what about you start taking your customers seriously? what about you make an accesible form where the customer can complain on specific cases? what about you incentivize customers who sell stuff to you with some nice bonus like 40 % discount on any new order without preconditions?

I sent them a box of books weeks ago, which took a very long time to be processed. Then they said one of the books is damaged and I have to ether pay 4 Euros to get it back or allow them to "recycle" it. They refused to provide proof of the damage. For all I know, if there in fact a damage, this could have happened during transportation or while the book was handled at their facilities. Also, 4 Euros to send back a book is more than a regular customer would pay the post service for such a shipment and I have an hard time believing that a company cannot do that at a lower cost. Given that this all seems not right and suspicious I said that if they are unable to provide proof of the damage, I would like everything I sent to them to be given back to me, but they did not reply. I have not received any money for the other, "accepted", books either.
Never again!

I sent six books in perfect condition. They told me they could only accept three of them. In case I wanted them back I had to pay for the shipping.
I'm hundred percent sure that they are going to sell the books they didn't accept. A very lucrative business!

It all worked out perfect and easy. You just pack them up, send them away and once they checked them, you recieve your money. It‘s as easy as that. They need some time checking though, so don‘t worry if it takes a couple weeks. They‘ve never turned down any of the books I sold yet. Perfect way to sort out your shelves

I bought a cd that said very good condition, the cd that arrived is literally full of scratches.

I have bought books before. This is the first time I buy something else. I will not be buying from Momox in the future.
I ordered a pair of black shoes, according to the description they are in very good condition and look like new on the photos.
What arrived were very clearly brown shoes, dirty, a damaged inside sole. I contacted them immediately, sent photos. State is debatable, yes, but the colour just isn't. Black is not brown. They refuse to send a prepaid return label and expect me to take on the costs involved in returning their mistake.
When buying online and under EU rules, if the goods you buy turn out to be faulty or do not look or work as advertised, the seller must repair or replace them at no cost when possible (source: europa.eu)
I will amend/add to this review according to how this situation evolves.

11/02: they have agreed to refund shipping costs. They remain inconsistant in their emails saying the information provided isn't sufficient but must be official (we sent an invoice by the shipping company), in response to that they change their story that it actually means the items have to arrive with them which is obvious.

18/02: refund for the shoes has arrived but not for the shipping despite their assurance. These kinds of experiences are exhausting.

24/02: refund for shiping costs received. It's only taken 2 of us 15+ emails to get there. Then we wonder why everyone is on edge all the time.

Odered a second hand book, the delivered product was in a very bad shape and missing the Audio CD that suppose to be attached. Returned the product but no refund received, seller claimimg they did not receive it. All answers Al generated, no solution provided, 45 days since product returned.