I really like this bike! It was fairly easy to assemble which is saying something since I have no mechanical skills at all. Rides well with controls in easy reach; I have folded both bikes (I bo... See more
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About Qronge
Written by the company
Welcome aboard Qronge!
QRONGE - Your Ultimate Companion in Exploring Nature's Beauty.
At QRONGE, we are more than just a brand, we are a movement dedicated to reconnecting people with the natural world. Our electric bicycles are designed to be more than just a mode of transportation—they are your companions on the journey to discovering the breathtaking beauty of nature.
Stress-free shopping at Qronge
We’re thrilled to have you with us and hope every visit feels effortless and fun.
Free Shipping
1-Year Warranty
Hassle-Free After-Sales
Flexible Installment Payment
Contact info
United States
- (833)489-0550
- support@qronge.com
- www.qronge.com
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Replied to 100% of negative reviews
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Easy to put together and easy to ride…
Easy to put together and easy to ride also really fast and the cell phone holder i got it awesome and they did everything they said they would i would definitely vuy another bike from them also i ordered the wrong color and they fixed it no problem
Awesome cheap fast
Ordering was easy
Ordering was easy. Qronge has many options of E bikes so you can find one to fit your needs. I purchased my bike as a mother's day gift for myself. At that time there was a sale & the bike also came with some great accessories!
Bike
The bike has a good speed for the price and the range is good too. Easy to assemble
The Meteor bike is a perfect starter…
The Meteor bike is a perfect starter bike for me. Had a few issues and contacted customer support. They were amazing and very helpful. My husband and my sister-in-law ended up buying one also. I will definitely recommend this bike to my friends.
X1 L is a great value and fun e-bike!
My son loves his X1 L, great battery life and power through all 3 modes. He has enjoyed customizing it with accessories and showing it off to his friends. Delivery was quick once the preorder was available. Very pleased with the experience thus far.
Got shipped the bike damaged on delivery
Got shipped the bike damaged on delivery worked for one day and then stopped working, the display doesn't display anything if you press the brake a few times the break light comes on won't go at all now terrible the service is only Auto responses you only get one response a day every 24 hours and it's the same message saying the same thing saying that they won't warranty it could not recommend less
Reply from Qronge
Electric bike
We bought 2 electric bikes, one for my husband and one for me. I liked how easy it was for me to get on it and I still felt in control and not like I was going to fall off the bike. When I needed to stop, I was able to do so very easily. I love the color, I got a pretty blue and my husband got black. The best part about these bikes are that they are foldable. That's a huge plus for us. We go camping a lot and we need to be able to save space as much as possible. And the price for these bikes wasn't so far out there that you can't afford it. Once we ordered them they were shipped out to us pretty fast, there wasn't a long wait for them and everything was in the box so putting it together went very smoothly.
So yes we are very satisfied ebike customers.
Thank you,
Cindy Whitehurst
Excellent product
Great bike for the price
Shipping was expected. Assembly was easy and my kid loves her bike. Great bike for the price.
I was amazing the delivery was amazing…
I was amazing the delivery was amazing it came with no scratches or dents it was really good
I love my Qronge bike
I love my Qronge bike! The ordering process was easy. It shipped quickly. And it was very easy to assemble. I did have a minor issue so I emailed support. They responded within 24 hours and took care of the issue right away. I was very pleased. I am enjoying riding my bike!
Shipping was quick
Shipping was quick, bike was as advertised and so far has been a pleasure to ride.
Love My Qronge Bikes
Very Good communication
Easy to Navigate Around the Web Site
Answered any questions I had quickly
Shipping Times where very good with great tracking
And the Price was wonderful
I will certainly purchase again if I ever need another E-Bike!!!
Thunder ebike from Qronge
The EBIKE from Qronge has been an amazing joy to ride. My grandson is thrilled with the bike. We are having difficulties charging the battery after less than a year but are reaching out to support to see what we can do.
Qronge X1 spark L review
The bike is priced very affordably did take a little long to ship does arrive in two different boxes boxes the bike itself is very fast the only thing that I do not like about it is that it is not street legal or able to be titled in tagged easily the seat is very uncomfortable and that it does not have front headlights great customer support.
TERRIBLE!!!
UPDATE 2: Qronge shipped us a new battery and that immediately remedied the problem with our dead dirtbike. It now runs perfectly! After 3 days, the front break broke clean off. The whole bracket just cracked. The aluminum and all busted in pieces with no wrecks or off-roading activity. I sent photos and customer service immediately sent us the replacement parts. While I was extremely upset about the hassle with customer service when our bike arrived dead on arrival, I have to admit that they have made things right. They are making sure that our bike works as it should and that means a lot to me. I am changing my review from 1 star to 4. I still wish that they would communicate with us during normal business hours instead of replying only to email in the middle of the night, but I do appreciate that everything is documented.
UPDATE 1 : Still not working. No working bike. They said they would replace the battery now.... I feel they need to give me my money back or send me a bike that works! If this ever gets resolved, I will update this but until I get WHAT I PAID FOR, I will spill all of the beans!
TERRIBLE!!!! NO CUSTOMER SERVICE AFTER PURCHASE. I HAVE A DEAD ON ARRIVAL DIRTBIKE AND I PURCHASED THE SPECIAL COVERAGE SO I WOULDNT HAVE TO DEAL WITH THIS BUT HERE I am! Bike arrived dead on arrival. Battery will not charge AT ALL. Company wants me to go buy a Multimeter tool and do electrical stuff MYSELF. They want me to disassemble the whole thing MYSELF. Power button does not light up blue ever. They respond to me through email once every 24 hours to remedy this situation. Nobody will talk to you! No remedy. No return shipping. No replacement battery NO WORKING PRODUCT AT ALL. NOTHING. If you purchase something for over $1200 the company should not be telling you to take the thing apart! Either replace this bike and take this one back or give me my money back if you aren't going to fix it! THIS IS TERRIBLE! My kid is crushed and here I am scammed out of $1200+. DO NOT BOTHER WITH THE EXTENDED COVERAGE AS YOU WILL STILL JUST GET 1 EMAIL every 24 hours! For $1200 the least you can do is TALK TO YOUR CUSTOMERS
Reply from Qronge
Huge safety concerns
I originally left a 1-star review because of a serious safety concern with the bike after my son’s first ride. I contacted customer support, and I have to say they really stepped up.
They responded within 24 hours, reviewed the videos and pictures I provided, and took the safety concerns seriously. Replacement parts were sent and replaced within a few weeks, and I really appreciated that they listened to my concerns and addressed them with the appropriate team.
I know sometimes companies can be quick to send an automatic response and leave you waiting, but that wasn’t my experience here. Although you do receive an immediate automated reply when you first contact them, an actual representative followed up with me within a reasonable amount of time and worked with me to resolve the issue.
I’m changing my review to 5 stars because they stood behind their product, listened to my concerns, and made things right. If you have an issue with your bike, I definitely recommend contacting customer support and giving them the opportunity to help.
Original message;
We bought this e-bike for our 13-year-old son, and it broke on the very first ride. He was riding slowly, went over a small bump, and the rear fender and metal support bracket snapped. Thankfully, he wasn't hurt. This is a serious safety concern, especially for a bike advertised as sturdy and safe. We've contacted the support team about this issue and will update our review based on how they respond.
Reply from Qronge
I enjoy riding my Qronge mirage bike
I enjoy riding my Qronge mirage bike. I like the fact that it can fold in half for nice storage. It is nice and sturdy to ride. The mirrors that come with it are not the best and I probably will replace them.
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