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Qronge Reviews 

166
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers had a great experience with this company. People truly love how easy the electric bikes are to assemble at home, praising the remarkably solid build quality and wonderfully smooth daily ride. Customers frequently mention that the pricing is very affordable compared to alternative brands, and the helpful support team quickly resolves any initial questions. Some reviewers were not happy with certain mechanical components, noting that specific parts like kickstands or throttles broke unexpectedly during regular use. A few other people also felt that getting in touch with customer service teams to obtain necessary replacement parts was extremely difficult and frustrating.

What people talk about most

Product

Consumers find the product to be positive, highlighting that the bikes are sturdy, well-built, and offer... See more

Quality

Reviewers mention positive feedback about quality, noting that the bikes are sturdy, well-built, and... See more

Customer service

People report positive experiences with customer service, noting that support agents are very responsive and... See more

Price

Users describe satisfaction with the price, highlighting that the bikes offer great value and perform well... See more

User experience

Customers report positive experiences with user experience, highlighting smooth rides and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like this bike! It was fairly easy to assemble which is saying something since I have no mechanical skills at all. Rides well with controls in easy reach; I have folded both bikes (I bo... See more

Rated 5 out of 5 stars

It is always a risk buying an e bike in line without trying it out. As my 3rd bike purchase this way I trust my instincts. I wasn't disappointed. Exceptionally pleased. Online video made putting it to... See more

Rated 5 out of 5 stars

The website was easy to navigate to understand everything I needed to know for my first e-bike purchase. There wasn't a long wait to receive it in the post, and assemble - including all the accessori... See more

Rated 5 out of 5 stars

After ordering and using my Qronge Thunder fat tire e-bike I have been very pleased with Qronge responsive team. They have gone above and beyond to make my experience great!! Using the bike has made m... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale
  3. Bike Accessories Store
  4. Manufacturer
  5. Outdoor Sports Store

About Qronge

Written by the company

About Qronge Reviews Epic Deals Blogs Contact Us

Welcome aboard Qronge!

QRONGE - Your Ultimate Companion in Exploring Nature's Beauty.

At QRONGE, we are more than just a brand, we are a movement dedicated to reconnecting people with the natural world. Our electric bicycles are designed to be more than just a mode of transportation—they are your companions on the journey to discovering the breathtaking beauty of nature.

Stress-free shopping at Qronge

We’re thrilled to have you with us and hope every visit feels effortless and fun.

We’re thrilled to have you with us and hope every visit feels effortless and fun.

Free Shipping

1-Year Warranty

Hassle-Free After-Sales

Flexible Installment Payment


Contact info

4.2

Great

TrustScore 4 out of 5

166 reviews

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4.2

All reviews

(166)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to put together and easy to ride…

Easy to put together and easy to ride also really fast and the cell phone holder i got it awesome and they did everything they said they would i would definitely vuy another bike from them also i ordered the wrong color and they fixed it no problem

August 17, 2026
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Qronge has many options of E bikes so you can find one to fit your needs. I purchased my bike as a mother's day gift for myself. At that time there was a sale & the bike also came with some great accessories!

August 14, 2026
Rated 5 out of 5 stars

The Meteor bike is a perfect starter…

The Meteor bike is a perfect starter bike for me. Had a few issues and contacted customer support. They were amazing and very helpful. My husband and my sister-in-law ended up buying one also. I will definitely recommend this bike to my friends.

August 13, 2026
Rated 5 out of 5 stars

X1 L is a great value and fun e-bike!

My son loves his X1 L, great battery life and power through all 3 modes. He has enjoyed customizing it with accessories and showing it off to his friends. Delivery was quick once the preorder was available. Very pleased with the experience thus far.

August 13, 2026
Rated 1 out of 5 stars

Got shipped the bike damaged on delivery

Got shipped the bike damaged on delivery worked for one day and then stopped working, the display doesn't display anything if you press the brake a few times the break light comes on won't go at all now terrible the service is only Auto responses you only get one response a day every 24 hours and it's the same message saying the same thing saying that they won't warranty it could not recommend less

August 10, 2026
Unprompted review
Qronge logo

Reply from Qronge

Hi Seth,

Thank you for sharing your feedback. We’re sorry to hear that your bike arrived damaged and that you subsequently experienced an electrical issue. We understand how frustrating it is when a new bike does not perform as expected, and we apologize if our communication did not meet your expectations.

We take reports of delivery damage and product issues seriously. Our support team needs to review the condition of the bike and the available photos/videos to determine the cause of the issue and the appropriate resolution under our warranty policy. We’re also sorry if our responses felt repetitive or delayed.

We would appreciate the opportunity to review your case again and work toward a proper resolution. Please contact our support team with your order information and mention this review so we can locate your case and assist you further. Thank you for bringing this to our attention.

— The Qronge Team

Rated 5 out of 5 stars

Electric bike

We bought 2 electric bikes, one for my husband and one for me. I liked how easy it was for me to get on it and I still felt in control and not like I was going to fall off the bike. When I needed to stop, I was able to do so very easily. I love the color, I got a pretty blue and my husband got black. The best part about these bikes are that they are foldable. That's a huge plus for us. We go camping a lot and we need to be able to save space as much as possible. And the price for these bikes wasn't so far out there that you can't afford it. Once we ordered them they were shipped out to us pretty fast, there wasn't a long wait for them and everything was in the box so putting it together went very smoothly.
So yes we are very satisfied ebike customers.
Thank you,
Cindy Whitehurst

April 27, 2026
Rated 5 out of 5 stars

I love my Qronge bike

I love my Qronge bike! The ordering process was easy. It shipped quickly. And it was very easy to assemble. I did have a minor issue so I emailed support. They responded within 24 hours and took care of the issue right away. I was very pleased. I am enjoying riding my bike!

August 10, 2026
Rated 5 out of 5 stars

Love My Qronge Bikes

Very Good communication
Easy to Navigate Around the Web Site
Answered any questions I had quickly
Shipping Times where very good with great tracking
And the Price was wonderful
I will certainly purchase again if I ever need another E-Bike!!!

August 6, 2026
Rated 5 out of 5 stars

Thunder ebike from Qronge

The EBIKE from Qronge has been an amazing joy to ride. My grandson is thrilled with the bike. We are having difficulties charging the battery after less than a year but are reaching out to support to see what we can do.

January 22, 2026
Rated 4 out of 5 stars

Qronge X1 spark L review

The bike is priced very affordably did take a little long to ship does arrive in two different boxes boxes the bike itself is very fast the only thing that I do not like about it is that it is not street legal or able to be titled in tagged easily the seat is very uncomfortable and that it does not have front headlights great customer support.

August 5, 2026
Unprompted review
Rated 4 out of 5 stars

TERRIBLE!!!

UPDATE 2: Qronge shipped us a new battery and that immediately remedied the problem with our dead dirtbike. It now runs perfectly! After 3 days, the front break broke clean off. The whole bracket just cracked. The aluminum and all busted in pieces with no wrecks or off-roading activity. I sent photos and customer service immediately sent us the replacement parts. While I was extremely upset about the hassle with customer service when our bike arrived dead on arrival, I have to admit that they have made things right. They are making sure that our bike works as it should and that means a lot to me. I am changing my review from 1 star to 4. I still wish that they would communicate with us during normal business hours instead of replying only to email in the middle of the night, but I do appreciate that everything is documented.

UPDATE 1 : Still not working. No working bike. They said they would replace the battery now.... I feel they need to give me my money back or send me a bike that works! If this ever gets resolved, I will update this but until I get WHAT I PAID FOR, I will spill all of the beans!

TERRIBLE!!!! NO CUSTOMER SERVICE AFTER PURCHASE. I HAVE A DEAD ON ARRIVAL DIRTBIKE AND I PURCHASED THE SPECIAL COVERAGE SO I WOULDNT HAVE TO DEAL WITH THIS BUT HERE I am! Bike arrived dead on arrival. Battery will not charge AT ALL. Company wants me to go buy a Multimeter tool and do electrical stuff MYSELF. They want me to disassemble the whole thing MYSELF. Power button does not light up blue ever. They respond to me through email once every 24 hours to remedy this situation. Nobody will talk to you! No remedy. No return shipping. No replacement battery NO WORKING PRODUCT AT ALL. NOTHING. If you purchase something for over $1200 the company should not be telling you to take the thing apart! Either replace this bike and take this one back or give me my money back if you aren't going to fix it! THIS IS TERRIBLE! My kid is crushed and here I am scammed out of $1200+. DO NOT BOTHER WITH THE EXTENDED COVERAGE AS YOU WILL STILL JUST GET 1 EMAIL every 24 hours! For $1200 the least you can do is TALK TO YOUR CUSTOMERS

July 31, 2026
Unprompted review
Qronge logo

Reply from Qronge

Hi,

We're truly sorry to hear about your experience and understand how disappointing it must be when a d

We would like to clarify a few points for anyone reading this review. When a product arrives with a charging or electrical issue, our technical team first follows a standard diagnostic process to accurately identify whether the problem is caused by the battery, charger, controller, or wiring. While we understand this process can be frustrating, it helps us avoid sending unnecessary p

Regarding our response time, our support team communicates primarily via email so every troubleshooting step and warranty record is documented accurately. We strive to reply within one business day, although responses may occasionally take lon

The extended protection plan does not replace the troubleshooting process, but it does provide coverage for eligible issues once the cause has been confirmed. If a component is verified to be defective, we will provide the appropriate warranty solution in accordance with our policy.

Our goal has always been to resolve product issues rather than leave customers without support, and we remain committed to working with every customer until a solution is reached. We hope to continue assisting you through your existing support case and appreciate the opportunity to make this right.

— The Qronge Team

Rated 5 out of 5 stars

Huge safety concerns

I originally left a 1-star review because of a serious safety concern with the bike after my son’s first ride. I contacted customer support, and I have to say they really stepped up.
They responded within 24 hours, reviewed the videos and pictures I provided, and took the safety concerns seriously. Replacement parts were sent and replaced within a few weeks, and I really appreciated that they listened to my concerns and addressed them with the appropriate team.
I know sometimes companies can be quick to send an automatic response and leave you waiting, but that wasn’t my experience here. Although you do receive an immediate automated reply when you first contact them, an actual representative followed up with me within a reasonable amount of time and worked with me to resolve the issue.
I’m changing my review to 5 stars because they stood behind their product, listened to my concerns, and made things right. If you have an issue with your bike, I definitely recommend contacting customer support and giving them the opportunity to help.

Original message;
We bought this e-bike for our 13-year-old son, and it broke on the very first ride. He was riding slowly, went over a small bump, and the rear fender and metal support bracket snapped. Thankfully, he wasn't hurt. This is a serious safety concern, especially for a bike advertised as sturdy and safe. We've contacted the support team about this issue and will update our review based on how they respond.

August 1, 2026
Unprompted review
Qronge logo

Reply from Qronge

Hi Michele,

We’re sorry to hear about the issue with your e-bike, and we completely understand your concern, especially when it involves the safety of your son. We’re relieved to know that he was not injured.

We take reports like this very seriously. Our support team has been in contact with you to better understand what happened and to review the condition of the damaged rear fender and bracket. We are committed to working with you to provide a proper solution and make sure the issue is addressed as quickly as possible.

While our bikes are designed and tested for regular riding conditions, unexpected damage can sometimes occur during use or from specific impacts. We appreciate you bringing this to our attention, as customer feedback helps us continue improving our products and quality control.

We look forward to resolving this matter with you and hope to restore your confidence in our brand.

— The Qronge Team

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