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QVC® è leader mondiale nel video commerce, il retailer multipiattaforma visibile attraverso il canale TV, la TV on demand QVC+, il sito di e-commerce www.qvc.it e le piattaforme social. QVC ha un’offerta in continua evoluzione di brand noti e nuovi prodotti, delle categorie casa, bellezza , moda e accessori e crea relazioni autentiche con i propri clienti attraverso esperti di prodotto, storie coinvolgenti e un servizio clienti di qualità.
Italy
4.1
17K reviews
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Reply from QVC Italia
Ciao Carla,
grazie di cuore per la tua recensione! Siamo felicissimi di sapere che QVC abbia sempre mantenuto le promesse. La tua soddisfazione è la nostra priorità e ci motiva a fare sempre del nostro meglio. Continua a seguirci per tante altre sorprese e novità!
Servizio Clienti QVC
La merce era come promessa e la consegna avenne molto prima del previsto.
Reply from QVC Italia
Ciao Leila,
siamo felicissimi di sapere che la tua esperienza con noi sia stata così positiva! Ci impegniamo sempre a mantenere le nostre promesse e a superare le aspettative dei nostri clienti. Grazie per aver condiviso la tua soddisfazione con noi!
Servizio Clienti QVC
I returned two pairs of trainers twelve days ago. I have not received a refund for them. I have emailed and phoned. They told me I have to wait fourteen days to receive a refund and then upto five days for it to reach the bank. Other companies refund much quicker
Reply from QVC Italia
Hello Sheelagh,
we’re sorry for the wait. As also stated in our terms and conditions of sale, the refund is processed within 14 days from the moment QVC is informed that the consumer has exercised their right of withdrawal. If you would like an update on your return request, we invite you to send an email with all the details to servizio@clienti.qvc.it, so that you can receive the support you need. Thank you for your patience, and we hope to have the opportunity to offer you a better experience in the future.
QVC Customer Service
I have been a long time customer in the US and recently retired early to Sicily. I was overjoyed to find QVC Italia and cloths in my size. Larger sizers are hard to come by here in Sicily. I was able to easily create an account, place an order and was thrilled when my order arrived in 3 days!!! I was so happy I sent all my girlfriends in the US a photo of my QVC package when it arrived! And the jeans fit 😀
Reply from QVC Italia
Hi Diane,
We are thrilled to hear that you discovered QVC Italia and that our clothes fit you perfectly! It's wonderful to know that you shared your joy with your friends in the United States. Your satisfaction is our priority, and we are glad that your order arrived so quickly. Thank you for being a loyal customer and for choosing us even in Sicily!
QVC Customer Service
Thank for the product. You guys are offering the best price and shipped it on time so I can enjoy that.
Reply from QVC Italia
Hi Muhammad,
thank you very much for your review! We are happy that you appreciated the quality of the product and the prompt delivery. Offering the best price and reliable service is our priority. Your satisfaction is our greatest reward!
Servizio Clienti QVC
Very efficient and professional.
Item arrived as x schedule and delivered with care
Reply from QVC Italia
Ciao Enzo,
thank you very much for your feedback! We are happy that everything went according to your expectations. Your satisfaction is our greatest reward.
Servizio Clienti QVC
SBC Skincare Night Rituals ottimo set per la routine seral. Mio marito li usa perché ha una pelle molto sensibile e con questo set si trova molto bene. La sua pelle rimane morbida e idratata e non arrossisce più, non può fare a meno. Consigliatissimo
Reply from QVC Italia
Ciao Dana,
grazie per aver condiviso la tua esperienza con il set SBC Skincare Night Rituals! Siamo felici di sapere che tuo marito, con la sua pelle sensibile, abbia trovato sollievo e beneficio dall'utilizzo di questi prodotti. Ti informiamo che se lo desideri puoi lasciare una recensione dettagliata nella scheda prodotto che trovi sul nostro sito www.qvc.it. Grazie per la collaborazione.
Servizio Clienti QVC
I enjoy shopping on QVC.it, because the products I have purchased so far have always been of good quality.I had to contact customer service on one occasion, and they were more than helpful.
Ottimo yogurt ...facile da fare. Adatto sia per la colazione che per un gustoso e fresco dessert!!!
M portano le cose a casa e trovo merce d qualtà e orgnale come la pasta maker Stonelne o l' asprapolvere Dyson!
I ordered a "Leifheit Telescopic handle with Easy-Click function" that QVC Italy advertises on its web page deliverable in 3/5 working days. I ordered it on May 8; they confirmed me via email that my item was shipped by GLS courier on May 9. Today it's May 22 they do not know yet where the item is and I never got anything despite I paid it on May 8. This is scandalous for such an item. It was the first but also the last time I placed an order with QVC as they are a totally unreliable. bad and unprofessional company
Reply from QVC Italia
Hi Armando,
We are very sorry for the issue you encountered with the delivery of your order. We understand your dissatisfaction and apologize for the delay. We are working to improve our service and ensure that situations like this do not happen again. If you need assistance, please send an email to servizio@clienti.qvc.it with all the details so that you can receive the support you need. We are here to help you. Thank you for your understanding.
Servizio Clienti QVC
Reply from QVC Italia
Hello Lahbib,
thank you for your excellent review! We are thrilled that our service and products have satisfied you. Your positive feedback motivates us to always do our best.
Servizio Clienti QVC
La interlocuzione con il QVC call center è sempre utile per acquisire nuova esperienza. Professionalità e cortesia pagano sempre.
Reply from QVC Italia
Ciao Aldo,
grazie mille per la tua recensione! Siamo felici di sapere che hai trovato utile colloquiare con il nostro call center e che hai apprezzato la professionalità e la cortesia del nostro team. Continueremo a impegnarci per offrirti sempre il miglior servizio possibile.
Servizio Clienti QVC
ESPERIENZA FANTASTICA, OGNI PACCO E' COME APRIRE UN REGALO. PRESENTERS PROFESSIONALI, BRAND TOP, SHOWS COMPLETI E SITO ON LINE THE BEST
Ho approfittato di una offerta "One day only" per dei regali di natale. Consegna in tempi rapidissimi.
Acquisti rateali
Addebitano 1a rata su carta
Poi non approvano rate
Storno e riaccredito importo 1a rata su carta dopo 15 gg!!!
Usano stripe
Reply from QVC Italia
Ciao Giuseppe,
Ci dispiace molto per l'inconveniente con il pagamento rateale. Ti confermiamo che ogni volta che si effettua una transazione con Carta di Credito viene richiesta l'autorizzazione al pagamento dove l'esercente (in questo caso QVC) verifica la validità della carta e la disponibilità di spesa per l'importo dell'operazione.
Ti confermiamo pertanto che l’importo da te indicato è stato richiesto in qualità di preliminare autorizzazione al pagamento e non come addebito. Tale richiesta di autorizzazione è stata poi rilasciata al momento della cancellazione del tuo ordine. Le tempistiche in cui rivedrai l’importo nel tuo saldo carta dipendono dal tuo circuito di credito. Grazie per aver condiviso la tua esperienza.
Servizio Clienti QVC
worst website ever. discount voucher does not work, they dont accept maestro. no paypal. such a dodgy website@
Reply from QVC Italia
Hi,
We are very sorry to hear about your negative experience with our website. Your report is very important to us and we will work to improve our services. Thanks for your feedback.
QVC Customer Service
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