Proffsmagasinet.se Reviews 

Ordered a kreg jig and they sent me bolt cutters... I will update review if they can resolve this situation in a timely manner

I ordered 2 x mora tap O-Rings Mora 209519.AE via this platform. Never received those. I contacted seller customer service where they say that they have investigation ongoing.

Now it has been ongoing 4 moths now, when asking about order answer is always the same "Since this is international warehouse shipment, we have submitted application for investigation"

Normal case would be that sent ordered replacement items to customer and investigate later what happened in your process. Not like playing time with customer, hoping that customer gets tired of asking since monetary value is not so huge.

For sure this is the first and last time when ordering nothing from this platform.

Great selection, but communication and shipping need improvement.

I really like the great assortment of products here, and the prices are reasonable. However, shipping accuracy has been a consistent issue. On several occasions, items were listed as in stock with a promised 24-hour dispatch, only to face delays. In fact, my current order has been stuck on the status "picking" for days now with no update.

Delays can happen, and that would be completely fine if they just reached out, but the total lack of prior communication is a real downside. I usually have to initiate contact, and because customer support response times are often several days, orders end up shipping about half a week to a week late. I love the inventory, but I really hope they start being proactive with updates when things get held up!

Quick delivery

det var som beskrivt, original part :)

Ordered during Black Friday with a promised 10-day delivery. More than 4 months later, nothing has been delivered.

Delivery dates were repeatedly pushed back and now have completely disappeared. Customer support has no answers, no timeline, and provides no updates.

I have paid for a product I never received, and I haven’t been refunded either. At this point, this experience feels completely unacceptable and raises serious doubts about the store's legitimacy.

I’m relieved I didn’t order anything else from here. Avoid if you expect honest delivery times or basic customer service.

Very good product

excellent 10

Bra support

Good product

they attract you with low price and potentially artificial reviews that describe the item can function more than it is, and lure you to buy, but after you buy it, they will then tell you that you cannot try the item, otherwise no return; in addition, they charge you almost double the shipping fee if you want to return.

[UPDATES] The customer service reply below is very typical! It is EU law guarantees customers right to return goods within 14 days rather than customer want to return used stuffs after long time of usage, especially proffsmagasinet.se is online only, you cannot try in shop, so the only chance you can try is when you receive it and I do not think this is called used goods (If I use it for a month with traces, it does not sound right, but I just try out, and proffsmagasinet just call this used and no return on it). It makes me feel even less respected with their reply just playing wording tricks.

[Another update] Then, why it is not stated clearly before hand at the checkout that the return shipment cost is higher than when purchased? In addition, the terms of "approval standard" is also brought up after purchase, is it hidden in some terms with subfont characters before purchase?

Thank you. I am very satisfied with the purchase and faster delivery. I recommend it.

Product was at a fair price...delivered fast without any issues and I will probably buy again from this company.

Really happy with the stuff.Fast delivery,thanx!

Good packaging and very fast delivery with good communication with the customer.

Very fast delivery. The deliverybox could have been smaller. More sustainable.

East to order, arrived promptly.