PostNL Reviews 

Since 3 days in my e-mail it shows that they calculate delivery time because its busy , untill now no update nothing . Online contact is not possible with them . Poor service

I hope there was 0 star! I think they should sell this company or close it forever, it is a shame not a company at all! This the first company I ever experienced that resist the feedbacks of their customers!

Consistently terrible service. I have sent numerous parcels from the EU with tracking and correct details and weight etc .Most have been declared lost only to be miraculously found and returned to me the sender weeks later. Recipients being blamed for not collecting when they have not been advised where the parcel is ! Despite parcels having tracking,PostNl are unable or unwilling to disclose where they are in their own country.Terrible.Use another courier if possible.

This is delivery joke , for sure . 🤦‍♂️

I never write on these sites but I have no other option to provide feedback. Was expecting an important package to be delivered, fitting through the letterbox so should have been easy. 4 days in a row the delivery was not attempted, but instead promised the next day. Same story every day.

When I tried to solve it and lodge a complaint on their webchat (as per their procedure) they told me it was coming tomorrow, didn't listen at all, nothing they can do and the chat was closed. No complaint could be lodged.

After the fourth time failing to receive the package I phoned them, reached someone who from the distant sounding voice on the line sounded like they were on other other side of the world. The person just repeated the same phrase over and over ('contact the sender to start an investigation'). I tried to explain that I had already asked the sender to do this and they told me it was not possible. It was like talking to a robot, so frustrating and useless that I simply chose to hang up.

The sender had successfully sent the package, but PostNL were just doing nothing with it, day after day, and could / would give no explanation, and did not care in the least. The most frustrating experience from start to finish, and the package is still not delivered, with absolutely no indication that it ever will be. I see I am not alone in this experience.

A shame, because they have mostly been fine, but this experience was so bad in every way that it erases the fine experiences before.

Horrible. They say theyre delivering your item today,you stay home to not miss it and then they decide theyll send it the next day. No reason why. And its perishables.

This is a whole new level of incompetance....

2 weeks have gone and my package is still not out of the Netherlands.

In my country a package can get delivered in 1-3 days, in Netherlands my package havnt even moved in 2 weeks....

The worsttttt.
They put parcel delivered and We dont recieve any. Even for letters and cards always lost inside and outside the Netherlands.
And when you call them, they say ask the neighbours. Is it an answer? Or a solution? Badddd so bad

Really terrible delivery service, ordered 3 parcels and none of them were delivered at home. Tried contacting the customer service but only a chatbot which does not do anything. I hope I never have to use this again

My order has been held up at customs for over two weeks for no reason. This company has absolutely no customer service. Whatever they say on their website is all false and a lie. They’re practically scammers. You’ll only get an extremely stupid and irritating chatbot that will never, ever connect you to a real person. It’ll tell you it needs more information, and once it’s finished asking questions, it won’t connect you to a real agent. Terrible service, terrible customer service. Not recommended at all.

Today is the 25th of July, I've been waiting for a package since the 28th of May. First the package was marked as "lost", then a month later it was suddenly found again. Today is the fifth cancellation of delivery I have received this week. I avoid this courrier service whenever possible when ordering online, even when it costs me extra, I just don't want the added stress this company causes me.

SHAME ON YOU FOR REPLACING CUSTOMER SERVICE WITH BOTS! IT IS FULL OF ERRORS AND IT HELPS PACKAGES GET STOLEN. WHEN YOUR PACKAGE GETS STOLEN THERE IS NO WAY FOR YOU TO RECOVER IT. YOU DON'T GET ANY HELP. THIS WHOLE COMPANY IS A SCAM

The worst. I spend thousands of euros each year to ship with postnl. Today spend 2 hours online and on the phone trying to get through to someone. First I am disconnected after waiting half an hour on the phone, then chat has constant error message after relaying all information to Chat Bot, and now been on phone waiting again for 38 minutes and no answer....What has happened to POSTNL. All because a Primera employee made a mistake and I need a refund for a shipping label that could not be used, I must wait all day on the phone/online? Disgusting.

a card was put through my letterbox that contained no information only tracking number and the QR code both of them go nowhere when I go to my local PostNL shop with the card they told me it doesn’t match anything in their system when I login in my postNL account it tells me there is a parcel that was sent to my ebay Buyer, not picked up and returned to me the sender and almost not picked up because their communication card system is archaic.

Really bad service. Not only do they lot arrive at the time they identify, or claim on their website, yet they drop the belongings with stores and service who are seldom open, especially Sundays and Mondays, so not good if you urgently need your goods attended of the week and they are not able to be picked up. . Rarely a positive experience in the last 8-10 years, yet little option to use other delivery services. .

I had 2 parcels with PostNL, the first got lost, they could not put it in my mailbox, second was locked inside an automat and I could not get the code to get my order. Terrible service!

PostNL managed to deliver my package to a post office 75km from my home address.

I've got the contents of my package stolen, so an empty package in my letterbox. Neighbours mentioned they often heard about delivery drivers potentially stealing the contents of some packages. PostNL disappeared when it came to refunding it. On other deliveries, PostNL never notified me they were sending the package; they say they tried to deliver, but they didn't.
all in all it's the worst delivery service i've ever experienced.

1.07.2026 I've send a package to Poland. It should be delivered between 6-7.07 and it's still not. I've contact PostNL to ask about any updates bacuse the only one I still have is "your package is with us and we are preparing it for its journey to Poland". Chatbot Daan wasn't helpful so I was finally connected with one of the emplyees. I asked for any updates and I got a message that package probably was delayed and I have to wait till 15.07. If it still won't be delivered then I will get shipping cost back and they won't make any investigation about what happened with my package because of the shipping method I choose (with T&T). I didn't have a chance to answer because chat was disconnected right after that message. I've send a parfume in that package so I've lost way more than just a shipping cost and seems like no one care about that and no one want to take responsibility for what happened. This was my first and definitelly last time when I shipped something by PostNL.

Delivery service POOR, THE WORST THING I'VE EVER SEEN. RIDICULOUS
I WILL NEVER EVER ORDER ANYTHING THATS NEEDS TO BE DELIVERY BY THIS COMPANY.