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Photobox Reviews 

155,107
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 4,495 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, including photo books, jigsaws, and prints, noting the sharp colors and well-constructed items. Many consumers find the website and software user-friendly, making the creation process straightforward and simple, even for those new to such services. People appreciate the flexibility of the creation tools, allowing them to design personalized items with ease. However, some customers also noted concerns regarding delivery, with several experiencing delays, especially when using express options or the courier Evri. A few other people also felt that the editing software could be clunky or difficult, with issues like text jumping or problems with offline editors. Additionally, some reviewers reported issues with orders, such as photos being cropped incorrectly, misleading offers, or losing access to stored images.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the high... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the superb quality of... See more

User experience

Consumers generally report a positive user experience, finding the photobook composition and website... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick delivery times and... See more

Order

Customers had ambiguous experiences with order, with many expressing frustration over delays and unfulfilled... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used photobox many times over the years, and continue to do so; the large landscape book is a great format, and with an offer and 2 months to prepare, it works well. I prefer not to use the sma... See more

Rated 4 out of 5 stars

Have used this company many times in the past and always been happy with the quality, and pricing of items purchased. Issue last time with the margins of the prints, in that tops of heads were missin... See more

Rated 4 out of 5 stars

I am using the down loaded software to create at least 3 photo books, with one already delivered already. That came out fine at present working on book number 2 which takes time carefully selecting wh... See more

Rated 4 out of 5 stars

Online app to create your photos was easy. I ordered a large portrait hardback book with 64 layflat, glossy pages. Quite expensive, but delivery was quick, the print quality was excellent, but one or... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

155K reviews

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4.1

All reviews

(155,107)

4,450 reviews in the last 12 months

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Rated 5 out of 5 stars

Over 20 photobooks now!

Made over 20 photobooks with Photobox / Bonusprint over the last 10 years and always pleased with the results. Received my last book surprisingly quickly which was good.

June 24, 2026
Rated 5 out of 5 stars

Excellent Service

Easy to use website, which tells you if your photos aren’t of the highest quality to come out perfectly clear.
You are able to alter the size of the photo.
Quick delivery - usually within 2/3 days.

June 26, 2026
Rated 4 out of 5 stars

Quality control

I have bought many photobooks and have always been delighted with the quality.
However, I have also bought lots of 1000 piece jigsaws and have noticed a decline in quality control. The cutting machines leave lots of bits hanging off the underside of the puzzles. Most recently I was sent the wrong pieces in the box. I contacted customer service and they did send a replacement puzzle but there was no compensation for the inconvenience. That said, I do like the jigsaws and would use Photobox again.

May 3, 2026
Rated 3 out of 5 stars

Great product but very misleading…

Great product but very misleading offers. Ordered on Father’s Day offer when 60% discount was offered on photobooks. Only 30% received at checkout and since been bombarded by 50% off codes. Very frustrating when spending >£300 on this order.

June 22, 2026
Rated 5 out of 5 stars

Love my album memories

I'm giving 5 stars because I've always love my finished projects.

I always have the classic rectangle album because I like consistentcy. I think I've bought around 23 albums so far, but this time around found it very difficult, as I can no longer get access to the classic album unless I go via an app. As an oldie I was quite happy with what I did before and could remember what I'd done the year before. Having to change how I do things was not the best experience. I know it's a constantly changing world but, 'If it ain't broke don't fix it!'

June 25, 2026
Rated 5 out of 5 stars

Excellent service for my daughter's school leavers book

For my daughter's school leavers' yearbook, I used the Photobox Bulk Order service for a second time this year, and am really delighted with the results. In an era of poor service, when it's impossible to get anyone on the phone, Photobox excel. I had really excellent service from Dzenana and Filip, reassurance about the delivery date, PDF proofs sent directly to me, and superb quality books, delivered ahead of our deadline. Everyone is delighted with them. Thank you very much Dzenana and Filip for all your help. We will be back!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve never tried doing anything like…

I’ve never tried doing anything like this before and as I’m approaching 80, I thought I’d struggle with it. No. It was so easy and I thoroughly enjoyed making the album for my granddaughters 21st. It was returned in plenty of time, sooner than I expected and I was thrilled with the quality of the album. I will be doing another one in a couple of years for my grandsons. I really recommend this company.

June 24, 2026
Rated 5 out of 5 stars

good quality and ease of use.

Fairly easy to navigate around the site. Good quality results.
I have used photobox for a number of years to illustrate my holidays and special occasions. I can look back and re-live happy times.

June 24, 2026

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