Photobook showed usual good quality...but packing not as good as it usually is as corner of one book damaged...it had been dropped somewhere along the delivery process. Loyalty bonus offer great but... See more
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Great books, well produced at a reasonable price when in offers. Results would be greatly improved if there was a way to ensure the printed result matched the same colours as the off line editor, - i.... See more
Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time. A greater range of loading patterns would appreciated -... See more
My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
156K reviews
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Fabulous photo book
Website was so easy to use. Great selection of sizes. Simple to uploaded my pictures and final product was great. Will definitely be back
August 11, 2026
Brilliant service and quality
August 1, 2026
Excellent transaction
August 15, 2026
Unfortunately the quality has dropped by a mile
Unfortunately, Photobox quality of prints have really dropped. There's a massive difference between photos I printed at the beginning of 2025 and this summer (2026). I put these next to each other and it's just unbelievable how distorted the new prints are. They appear as stripes of colours pasted to each other (a better version of the pixel view but nothing like the crisp prints photobox used to make). They appear to have changed their paper but I'm not sure if just the paper can cause such big difference.
I've printed various size prints and photo books over the years and this year I was extremely disappointed. My order this year came with a print issue as well - a light line running through most of my photos close to the right vertical side.
I must say customer service was great and very responsive and they quickly offered the order to be sent again. While the new ones didn't have that line, their quality was still awful. I even took out the older photos from 2021, and 2022 and put them side to side with the ones that were printed in 2025 and this year (2026). There is enormous difference. And these photos were all taken with the same phone (google pixel), and supplied in their original size and printed in the same size photo. So it is definitely a decline in printing quality. Having such bad quality photos printed, honestly, doesn't make sense at all. I cannot us them.
Before, I was happy with Photobox and I didn't have to look elsewhere to print photos but, unfortunately, I will be switching provider.
August 15, 2026
Fun and Quality…
It was actually great fun designing my own book and the finished product was quality.
August 14, 2026
Try it you won’t be disappointed.
It really was simple to do. I took longer as kept changing my mind on the size but that was my choice. Once the order went in the canvases arrived very quickly. Very pleased with the quality, colour and overall appearance. Would recommend.
August 14, 2026
Quality very good
August 7, 2026
Easy website to use
Easy website to use, upload photos and edit product.
Good quality product, delivered quickly.
August 14, 2026
From me first entering your site I felt…
From me first entering your site I felt at ease everything was so easy to do first time I've ever had photos printed this way but it won't be the last and the photos are absolutely stunning I was kept informed from order to the pictures coming through my door.
August 14, 2026
You had to send my order 3 times
You had to send my order 3 times, missing the hanging item each times. Couldn't just send hanger. Eventually after complaining it was redone and apparently the order was checked. Not good enough
August 18, 2026
Photobox - an exceptional company.
Photobox is an exceptional company. The quality of their prints is excellent: their service prompt and efficient. I have been delighted with their professionalism and expertise and gave no hesitation in recommending them as a company of the highest integrity.
August 13, 2026
Great Quality Product
Having the app on my PC. Having time to complete the book at your own pace once an offer is purchased .
It would be helpful though if the offers not only gave you and end of purchase date but the time available to complete the project e.g. 2 months.
Delivery service is good.
August 13, 2026
Easy to use software
Easy to use software, reasonably priced and very speedy turnaround
August 13, 2026
A great momento of a great day
I turned 50 last month & we had a garden party with friends & family. I knew I wanted something to remember the day by & seeing the Photo box advert I thought I would give it a try. I was impressed how easy it was to create the book online, making changes where necessary, until I was happy with it. In fact I ordered 2 copies, one hard back & one soft back. Both turned out excellent.
August 13, 2026
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