PhoneLife Reviews 

10,569
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Fast shipping is not so fast... I decided to buy with the website because there is 1 day shipping option. Waited for 2 days now I did call Delivery company (DSV) they said they haven't received... See more

Company replied

Rated 4 out of 5 stars

Bought a smartwatch band and screen protector. Received and opened the package today and see made in China, with poorly translated english instructions, and the band (nylon material) have that chemica... See more

Rated 3 out of 5 stars

The product purchased this round was so bad, the quality does not justify the pricing. Anyhow this particular product also has defect, and the customer service team handled it very efficiently. So it'... See more

Company replied

Rated 5 out of 5 stars

Iphone 15 max leather case was exactly as described in the photo, actually the color came out even much nicer. Good quality, excellent delivery time.

Company details

  1. Cell Phone Accessory Store

Written by the company

PhoneLife har alla skal, fodral, armband, hörlurar, laddare & andra tillbehör för din mobila enhet. Vi erbjuder alltid fri frakt & snabb leverans. Köp tryggt & enkelt online idag!


Contact info

3.6

Average

TrustScore 3.5 out of 5

11K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.6

All reviews

(10,569)

388 reviews in the last 12 months

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Rated 1 out of 5 stars

Stay away

Stay away, no communication... They never send their products... Just stay away!

June 19, 2026
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hello,

We're sorry to hear about your experience. This is certainly not the level of service we aim to provide. Please contact our customer service team so we can review your case and assist you further.

Kind regards,
PhoneLife

Rated 2 out of 5 stars

Fast shipping is not so fast...

Fast shipping is not so fast...
I decided to buy with the website because there is 1 day shipping option.
Waited for 2 days now
I did call Delivery company (DSV) they said they haven't received the product yet..

June 15, 2026
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi,
Thank you for your review. Sorry about that! Please contact our customer service and they will help you further!

Rated 1 out of 5 stars

SCAM: DO NOT ORDER

SCAM: DO NOT ORDER
This website is a scam. They never send you any order confirmation and no tracking no. you will get information about your order only when you show them the transaction from your bank and after that you need to pray to god to get the delivery of the product because the product will not leave the terminal and stay like that. If you contact the support to cancel the order, they will not cancel it and do no respond after that. Please make a police complaint if you place an order and you fall to their fraud so that others cant get scammed

June 5, 2026
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi,
Thank you for your review! Sorry about that. Please contact our customer service and they will help you further.

Rated 1 out of 5 stars

Absolute insanely bad support

WARNING!! SCAMSITE!! WARNING!! SCAMSITE!!
Absolute insanely bad support, waiting 20 days for a package and they don´t reply on my refund request
BAD BAD BAD! run away screaming!
WARNING!! SCAMSITE!! WARNING!! SCAMSITE!!
Answer: I ALREADY wrote you 8 times
feb 24, again they excuse themselves with rubbish about Pest Nord meging with DAO and ask me to wait 5 more days, i asked my money back again and reminded them we are closing in on a month now with NO ITEMS RECIEVED
WARNING!! SCAMSITE!! WARNING!! SCAMSITE!!

February 20, 2026
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi,

We’re truly sorry to hear about your experience regarding the delivery and the lack of response about your refund request. This is certainly not the level of service we aim to provide.

Please contact our customer service team again with your order number, and we will prioritize your case and assist you with a solution or refund as soon as possible.

Kind regards,
Phonelife

Rated 1 out of 5 stars

I ordered a cover on December 28

I ordered a cover on December 28, 2025. I received it today, February 13, and it was a cover that did not match my order,

February 13, 2026
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hej,

Vi beklagar att du har mottagit fel produkt och att leveransen tagit längre tid än förväntat. Vänligen kontakta vår kundtjänst med ditt ordernummer och en bild på den mottagna varan, så hjälper vi dig att lösa detta så snabbt som möjligt.

Med vänliga hälsningar,
PhoneLife

Rated 1 out of 5 stars

Its sort of OK that it take 2 weeks when its Christmas

Not overwhelmingly cheap, but we accepted the price.

Its sort of OK that it take 2 weeks when its Christmas and New Years, with Storms and a little snow.

But: 13 e-posts, and still no telephone is .. irritating.

January 8, 2026
Unprompted review
PhoneLife logo

Reply from PhoneLife

Tack för ditt omdöme.
Vi förstår att väntetid kan accepteras under jul och nyår, men beklagar verkligen den bristande kommunikationen trots många mejl. Kontakta gärna vår kundservice via chatboten på hemsidan, så hjälper vi dig vidare.

Rated 1 out of 5 stars

Terrible customer service and false…

Terrible customer service and false information. They promise delivery within 5 business days. It's been 5 days and my product is just now in processing at a terminal. Also the customer service are just automated messages so don't even bother contacting them. Sketchy website, waste of money.

October 15, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi,

Thank you for your review! Sorry about that, please contact our customer service and they will help you check where your order is.

Rated 1 out of 5 stars

Worst delivery service/support/no communication

First buy for few weeks back I didn't receive any info about receipt and delivery. It came 2 weeks later than claimed on their 2 days delivery! I did wanted to try one last time and buy again some phone handstraps for pixel 10 pro before my journey. It says 1-2 days delivery and they have like 10+ items in their warehouse. Again didn't got any delivery info about sending the item . It has passed 3 working days. I counted on that delivery to arrive in promised 1-2 working days. Guess what, they didn't even send the item according to the chat boot when I've checked the delivery with my order number! I've specifically requested my money back and to cancel the order bc it's just to late now, I'll be leaving tomorrow and there wouldn't be a point sending it now. They didn't have the decency to write me back but just booked early bird in the morning which is arriving in 2-4 days.Now I have to find a workaround to pick the item and sending it back on my own expense. This is the worst experience with no communication with the support that I've ever encountered . Never in my life buying again from Phonelife.

September 24, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hello Daniel,
We are sorry for the long delivery time and lack of feedback. We will take your feedback into consideration and review our procedures to improve service and deliveries in the future.
Kind regards,

Rated 1 out of 5 stars

Don't trust this case with your Google pixel 10

I purchased the DG.MING case for my Google Pixel 10, and I’m extremely disappointed. The case relies solely on magnets to hold the phone, with no physical frame or grip to secure it. My phone has slipped out three times already, which is unacceptable for a €1,000 device. A protective case should do just that—protect. This design feels careless and unsafe. I would not recommend this product to anyone who values their phone.

September 18, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hej, vi förstår din besvikelse – det är viktigt att ett skal verkligen skyddar din telefon, särskilt när det gäller dyrare modeller. Vi beklagar att produkten inte levererat den säkerhet och kvalitet du förväntade dig. Vi tar till oss din feedback och arbetar med leverantören för att förbättra produkternas design och säkerhet.

Rated 1 out of 5 stars

Aun no recibo el pedido۰ Llevo 9 días…

It's been 9 days since I ordered and I don't even get any shipping updates. I need a refund. They promised it was only 2-5 business days.

September 6, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hello,
We’re very sorry for the delay and the lack of updates. Please contact our customer service with your order number so we can process your refund promptly and ensure this is resolved.

Rated 3 out of 5 stars

Product has defect

The product purchased this round was so bad, the quality does not justify the pricing. Anyhow this particular product also has defect, and the customer service team handled it very efficiently. So it's neutral rating at this round.

September 1, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi! Thank you for sharing your experience. We are sorry that the product did not meet your expectations and that it had a defect 🙏 At the same time, we really appreciate that you highlight the help of our customer service - it means a lot. We will take your feedback into account to improve both quality and assortment in the future.

Rated 1 out of 5 stars

No delivery, 3-5 promised, 13 days gone w/ nothing

No delivery of the ordered item, 13 days gone, promise was 3-5 days.

August 15, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi Jorma,

We sincerely apologize that you still haven't received your order – 13 days is well beyond the promised delivery time.

Please contact us with your order number and we’ll investigate immediately to find out what happened and make things right.

Thank you for bringing this to our attention.

Best regards PhoneLife

Rated 1 out of 5 stars

Wrong article after long waiting

After more than a week waiting on an quite expensive cover for my Ereader, I received a cheap wristband for a watch, dont theo have glasses to read?

July 10, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi! Thank you for reaching out and letting us know what happened – we really understand your frustration.

It sounds like there was a mix-up during the packaging, which should never happen, especially when it comes to an order you have been waiting for for a long time. We really regret this mistake.

Please contact our customer service with your order number and they will assist you.

Kind regards,

Rated 2 out of 5 stars

Customer service links broken and useless

Bought a "titanium watch band" for my Samsung Watch 5 Pro, and it's some crappy Chinese quality, because the construction is misaligned and there's no way of making the pins latch onto my watch. I'd return it for being faulty, but Phonelife's customer service is broken on their Web page, only returning "javascript:void(0);" when you try to click on any link that relates to customer service.

This is particularly insulting, as delivery time was estimated to be 2-5 days, and it took something like two weeks, and now I have no way of complaining about the bad quality product. I could return it within the 30 day satisfaction guarantee, but then I have to pay for the shipping cost, plus I'm sure phonelife would deduct money off of the product, since I had to remove the plastic wrapping on the watch band in order to try it out. Not worth it for the ~30e I paid. But I also won't buy from phonelife again.

June 17, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi Chris, Thank you for your feedback, and we're truly sorry to hear about your negative experience. We take your concerns about product quality and customer service very seriously. Please contact us and we'll do our best to resolve the issue. We want you to be satisfied with your purchase.

Best regards,
Phonelife

Rated 1 out of 5 stars

Its been 1 month and haven't received…

Its been 1 month and haven't received my order yet and even the customer service team doesn't even respond.

May 5, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi,
Thank you for your review. Please contact our support and they will help you further with checking where your package has gone.

Rated 1 out of 5 stars

The wristband for my Garming Venu 3 I…

The wristband for my Garming Venu 3 I ordered was advertised as Leather.

First, it took two weeks to get here where 3-5 days were advertised.

Second, the ‘leather’ strap was fake leather (Leather look exterior with a foam core). Okay if you sell a fake leather strap, but don’t advertise it as genuine leather.

Third, I send an e-mail that I’m not happy with my strap. No reaction. I notify Paypal and all of a sudden the respond.

Fourth, when I tell them it is fake leather and that I’m not going to pay for it and want to return it without having to pay a return fee they say that it is genuine leather and that they want me to offer a 15% discount to keep it. When I then ask the percentage of real leather I get an immediate 100% refund, with an e-mail that it is 100% genuine leather but because I’m not happy with it they are refunding me for the full amount.

This is an absolute scam. I want to notify authorities but I’m not sure where and what I can do that.

They think their customers are idiots or something.

Absolutely disgusting this.

February 14, 2025
Unprompted review
PhoneLife logo

Reply from PhoneLife

Hi Wesley, thank you for your review! That doesn't sound right, we apologize. Please contact our customer service and we will help you further. Best regards PhoneLife

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