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Peter James Insurance Reviews 

6,709
•
TrustScore 5 out of 5

4.9

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Evaluating 1,996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who take time to understand needs and make arranging policies exceptionally simple, clear, and straightforward over the phone. Consumers also highlight the highly competitive pricing, comprehensive package coverage, and fast, efficient service when speaking directly with helpful real people. Some reviewers were not happy with rising renewal premiums over time and a perceived lack of flexibility regarding policy terms and loyalty rewards. A few people also mentioned that mid-term vehicle changes are unfortunately no longer free and that renewal quotes could sometimes increase unexpectedly year after year.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently describing quotes as competitive and reasonable... See more

Staff

Consumers find staff to be positive, helpful, and very efficient during phone calls. Reviewers frequently... See more

Service

Clients share positive opinions on service, highlighting efficient support and competitive pricing. Consumers... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing the ease of reaching a real person... See more

Value for money

Users describe positive interactions with value for money, highlighting very competitive premiums and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fortunately not an insurance claim, but, for the first time in 12 years classic car ownership, a breakdown. To make things worse at a hazardous place. Breakdown truck arrived in minutes, taken to p... See more

Rated 5 out of 5 stars

Bike sure was £190 you bettered it buy £20 then bike sure offered it for £150 so they snoozed , you’re phone operator quoter was really great informative,polite,professional and quick . Really felt at... See more

Rated 5 out of 5 stars

Excellent service from Peter James Insurance. I Insured two Morris minors with them though the MMOC Scheme and was pleasantly surprised at the price quoted. A saving of nearly 350 pounds with my renew... See more

Rated 5 out of 5 stars

Really helpful conversation with a very friendly and knowledgeable insurance advisor. No pressure at all, just a few potential options and I was given time to consider which one worked best for me.... See more

Company details

  1. Insurance Broker

Written by the company

Peter James Insurance are experts in arranging classic car and motorcycle insurance. We cover an extensive range of classic marques and models, from vintage vehicles through to the every-growing list of later classics.

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,709)

1,862 reviews in the last 12 months

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Rated 4 out of 5 stars

Good level of cover

Easily renewed online. Good features on policy. Have insured with Peter James for several years. Fortunately have never needed to claim so cannot comment on that aspect of service. Would have given 5 stars but slightly disappointed that renewal had increased in price, against the trend in the sector.

September 2, 2026
Rated 5 out of 5 stars

So quick and easy

So easy.
Simple questionnaire with only relevant questions.
The lady who handled the call was very efficient.
How insurance used to be and how it is meant to be.

August 18, 2026
Rated 5 out of 5 stars

Nice to talk to experienced call…

Nice to talk to experienced call handler the costs are reasonable considering prices continue to rise most of all place of mind that should the worse scenareo was to happen peter james is a call away and im confidente that they will handle the insurance side of things perfectely

June 29, 2026

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