Pawn America Reviews 

5,937
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 920 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast shipping methods, careful protective packaging, and products that match their online descriptions down to the smallest detail. Many buyers appreciate the fantastic value and budget-friendly prices, which make the entire online shopping journey remarkably smooth, enjoyable, and completely reliable. Some reviewers were not happy with the cleanliness of certain goods, reporting that various electronics arrived dusty, sticky, or covered in noticeable residue inside. People also mentioned frustrating issues such as devices arriving with missing essential accessories, old batteries failing quickly, or a lack of proper functional testing.

What people talk about most

Product

People report positive experiences with product, highlighting great value and items arriving exactly as... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in great condition, function... See more

Price

Users describe positive satisfaction with prices, noting they are fair, competitive, and represent a great... See more

Order

Clients share positive opinions on order, highlighting how the online process is a breeze and placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased an Apple Ipad Air M4 and Magic keyboard Folio, the prices were a great value, the items were in excellent condition. The transaction was smooth and the processing and shipping w... See more

Company replied

Rated 5 out of 5 stars

I have been buying from Pawnamerica for at least a year now. They ship quickly, and items match the photographs exactly, down to serial numbers. Prices are fair and competitive, free ground shipping o... See more

Rated 5 out of 5 stars

Outstanding service! Outstanding value and out standing product. I purchased a Tag Heuer watch online. It arrived across the country, in better condition than I could have hoped! Much better than expe... See more

Company replied

Rated 5 out of 5 stars

This was my first time using PawnAmerica - my 12 yo was trying to purchase a used Xbox. Not only was this a great value, but shipping / packaging was perfection- fast & packed WELL. Would absolutely s... See more

Company replied


Company details

  1. Electronics Store
  2. Clothing Store
  3. Computer Accessories Store
  4. Gaming service Provider
  5. Handyman
  6. Hobby Store
  7. Tool Store

Information provided by various external sources

Pawn America is secondhand retailer operating 18 locations in MN & WI with great service and high quality new and used merchandise at low prices. We provide fast, friendly confidential cash loans, often in less than five minutes! We offer a first class shopping experience that presents a fresh approach to the traditional pawn culture and stereotypes. Come in and visit a Pawn America store near you or shop our online store at www.pawnamerica.com!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,937)

895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently great service and accurate…

Consistently great service and accurate listings

As a returning customer, I keep coming back because they always deliver. Buying instruments online can be tricky, but this shop makes it effortless. The guitar arrived quickly, was packed carefully to protect it in transit, and was accurately described down to the last detail. Highly recommend!

August 30, 2026
Rated 5 out of 5 stars

Top tier service

Top tier service, terrific supervisors, and great coaches (managers)!
Stores look good and really cool product selections. I've had superb experiences.
Thank you Pawn America:-)

August 22, 2026
Rated 1 out of 5 stars

This is a terrible businessmanager

This is a terrible business. The man by the name oh Joel Hendrix is insane. He argues, belittles customers and screams at the customers. I need to speak to corporate in regards to his immature unprofessional disrespectful attitude. This company lied about being able to ship out an item after physical putting it on layaway. Be careful as you purchase anything with them. I have been on hold for a long time all because the manager just hung up on me. I will wait to prove to the Corp that this man Joel is evil and needs to be removed.... I just spoke to brent and he again hung up the phone on me.. before he ended the phone call he said his manager told him to end the phone call. I just called again spoke to Joel and he again hung up. I need to speak corp because this company is representing this company extremely poorly. What kind of people work at this location. Wow this is extremely sad they Do Not value their business nor their customers.....

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very very Awesome…

I had a very very Awesome Experience!!!! I bought one of the nicest Gucci bags.... for a very reasonable price!!! The associates there was sooo friendly, and very helpful... also went above and beyond to help me get an better idea of the size. I would give them 10 stars!!! And also I would recommend them 100%

August 28, 2026
Rated 1 out of 5 stars

I had a really poor experience with the…

I had a really poor experience with the manager at the Pawn America in Burnsville. I came in with a simple question and was met with a dismissive, rude attitude. Short answers, no effort to actually help, made me feel like I was bothering him. Customer service should be the bare minimum for a manager and it was completely lacking here. I've had better experiences at other locations, but I won't be coming back to this one. The manager name is Patrick and Austin. They escalated a situation that was uncalled for I’ve been here many times and never had an issue before but today was really strange and honestly felt like he might of been under the influence of some sort of substance. I’m really concerned for the manager he definitely needs help or proper training with customers services.

September 4, 2026
Unprompted review
Pawn America logo

Reply from Pawn America

We are very sorry to hear about your experience. That is quite a shocking incident indeed. Can you please reach out to our customer service team so we can gather some more information from you and better understand what happened so we can best address this issue? Rest assured 5 star guest service is our top concern and our staff members do not work while under the influence.

Rated 5 out of 5 stars

Outstanding seller

Very fast shipping, good email communications, accurate description of the product. Most importantly good quality of it.

August 21, 2026
Rated 5 out of 5 stars

Great customer service, awesome prices and great products

Before ordering I had some questions and called the company. They quickly picked up the phone and answered all my questions. Then I bought online a surround sound system at a great price and it was delivered in a reasonable amount of time. The equipment arrived in good conditions and working perfectly well.

August 27, 2026
Rated 5 out of 5 stars

Galaga

Easy to deal with. Excellent communication. Fast shipping. Would definitely buy from again.

August 26, 2026
Rated 5 out of 5 stars

Great value

Great value! Bought a set of ping i210 irons. They were just as advertised. No surprises. Heck of a deal! Thanks

August 26, 2026
Rated 5 out of 5 stars

Lenovo purchase

The Lenovo ThinkPad L15 Gen4 was an excellent laptop at a super price! The personnel that I communicated with made the purchase easy! The crew that packaged & sent the laptop did a great job! The laptop was quick to setup & is working great with MS365, OneDrive, HP printers & Bitedefender! Thanks to PalmAmerica!!!

August 25, 2026

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