Pandora Reviews 

I have been a loyal customer of Pandora for many years and own multiple silver pieces that still look brand new. However, my latest purchase was a massive disappointment. On June 21, 2026, I bought the Two-tone Circles Pendant Necklace (Item 389483C01-60) from an official Pandora store in Astana, Kazakhstan (Receipt 0000-0036931).
In less than 14 days of careful wear, the silver rings turned completely black and heavily oxidized. This has never happened with my older Pandora jewelry under the exact same conditions. It is clear that the brand has significantly downgraded the metal alloy quality or stopped using proper protective coatings.
Pandora used to mean premium quality, but now it feels cheap. I am sharing this so the global QA team investigates the current production standards. I have the official fiscal receipt to prove this purchase.

I have always enjoyed listening to Pandora.For the past 7 years, the app has been a tool that I have used to worship and honor the Lord, until most recently when the powers that be at my place of employment, have restricted me from openly worshipping through music streaming.I still encourage the use of Pandora, as it is a reliable app with fewer software bugs, issues, or advertisements.

Hello,

I’m making this post because I purchased a bracelet from Pandora in November of 2025, and I’ve just started wearing it, but it's already tarnishing. I went to the Pandora store in Pooler, GA, and they said they couldn't do anything because they don't even have the bracelet I purchased, which was a rose gold bangle bracelet. Now I purchased the bracelet in Houston, Texas, at the Galleria Mall—the lady in Pooler, Ga. Gave me a number that only works for online customers, so they gave me customer service that works with people who purchase in the store. I called them multiple times, and the line wasn't going through. So I called the online customer service back, and they sent me an email. So I emailed customer service and sent them a photo of my receipt and the bracelet.
I tried the number today, and it worked, so I spoke to Alexander. She said their warranty doesn't cover tarnish and that she would send me a free jewelry cleaner. I called back and spoke to Bernard, and he lied and said he sent me an email a week ago, which wasn't true because I just went to Pandora on 8/22/26, and I’ve been trying to reach them since Saturday. He said it’s not the manufacturer's fault if the bracket tarnishes. So, I said you're selling fake jewelry and charging too much money for it. He then said, in response, that all jewelry tarnishes, and we went back and forth. I told Bernard I would like to speak to a manager, and he said there wasn’t one available because it was after 5 pm Eastern time. He asked for my email and phone number, and I gave him my number so a manager can call me. He said they will reach out to me when it's convenient for them, and I told him I gave him the time they can reach me when it’s convenient for me.
I want a call sooner rather than later, and I wish him a good day and goodbye. I’M TELLING EVERYONE NOT TO PURCHASE FROM PANDORA BECAUSE IF YOUR BRACELET, RING, OR CHARM TARNSH, THEY WILL NOT REPLACE IT AND THEIR WARRANTY DOES NOT COVER IT. WE NEED TO BAN PANDORA BECAUSE THIS HAS TO STOP WITH THESE COMPANIES. WE AS CONSUMERS SPEND TOO MUCH MONEY FOR THE COMPANY NOT TO BE HELD ACCOUNTABLE FOR THE GARBAGE THEY ARE SELLING US. WE PAY TOO MUCH FOR THESE BRACELETS, RINGS, AND CHARMS. BERNARD SAID TO ME I NEED TO GO TO THEIR WEBSITE AND READ THEIR TERMS. I TOLD HIM THAT WASN'T COMMUNICATED TO ME, AND HE SAID THEY ASSUME THE CONSUMER KNOWS, WHICH I TOLD HIM THEY SHOULDN’T ASSUME, AND THE SALESPERSON SHOULD EXPLAIN TO THE CUSTOMER BEFORE PURCHASE. OH, BY THE WAY, I ASKED BERNARD IF IT ISN'T THE MANUFACTURER'S FAULT, THEN WHO'S FAULT IS IT? HE ALSO SAID THE VELVET BOX WITH TISSUE PAPER ISN'T A PLACE TO STORE THE BRACELET, BUT IT'S A BOX THEY PUT IT IN. NOW, MIND YOU, I JUST STARTED WEARING THE BRACELET. NOW THIS IS THE SECOND ONE BECAUSE MY OTHER ONE TARNISHED, AND THEY SAID IT WAS BECAUSE I DIDN'T USE PANDORA JEWELRY CLEANER. NOW ALEXANDER SAID THEIR JEWELRY CLEANER REMOVES THE TARNISH. ANOTHER THING BERNARD SAID IS THAT IF A CONSUMER PURCHASES A BRACELET TODAY, AND IT TARNISHES IN THREE DAYS, THEY WILL NOT REPLACE IT. THAT SOUNDS LIKE SOME REAL BS TO ME, AND PANDORA NEEDS TO BE EXPOSED AND BOYCOTTED.

I am writing to make a formal complaint about an extremely disappointing and upsetting experience I had today at the Pandora store in Mahon Point.

I visited the store with my friend and purchased several items. The employee who served us, Kelly, placed the items into two separate bags. While she was packing the second box, I noticed that there was another identical box beside it, which appeared to be empty. We then went to the other side of the store to pay, collected our bags and left.

Shortly afterwards, while downstairs at Peter Mark, I opened the box and realised that it was empty. I immediately suspected that the wrong box had been placed in my bag, so I returned to Pandora.

What happened after I returned was extremely disappointing. Instead of receiving understanding and assistance, I felt that I was treated as though I was lying or attempting to take advantage of the store. Kelly’s attitude towards us was extremely dismissive and, in my view, disrespectful. I also felt that the way we were treated was discriminatory and made me feel uncomfortable and unwelcome.

Kelly went to check the CCTV and returned a few minutes later saying that everything appeared to be correct. I explained that I was certain there had been a mistake and asked her to investigate further. She then said that she did not have access to the cameras herself and needed permission from someone else, and that we would need to return in approximately 30 minutes.

We returned as requested. Unfortunately, the attitude we received was even worse. We were told that the CCTV showed everything had been done correctly and questioned about how it could have taken me around ten minutes to realise that the box was empty.

I find this attitude completely unreasonable. When a customer leaves a jewellery store with multiple purchases, it is not unusual for them to assume that the boxes contain the items they have purchased. I had no reason to believe that one of the boxes was empty until I opened it. The fact that I returned to the store as soon as I discovered the problem should have been treated as a genuine attempt to resolve a mistake, rather than as a reason to question my honesty.

Eventually, after I said that I would contact security because I did not feel that the situation was being handled appropriately, another female employee became involved. I do not know her name, but I want to make it clear that she was very kind and professional.

She went to check the CCTV once again and, after several minutes, returned and confirmed that she had found the box. She explained that the box was in the exact place where Kelly had originally put it and apologised to us.

This ultimately confirmed what I had suspected from the beginning: the issue was not that I was mistaken or attempting to deceive anyone. The box had simply been left in the wrong place.

What disappoints me most is that this could have been resolved so easily. Kelly could simply have checked where she had placed the second box when I initially returned to the store. Instead, we were made to feel as though we were dishonest, and we were spoken to in a manner that I found extremely disrespectful and degrading.

Even after the mistake was established, Kelly did not apologise to us.

I am particularly concerned about the way we were treated and the fact that I felt discriminated against and judged during the interaction. I would like Pandora to take this aspect of my complaint seriously and investigate the employee’s conduct, including the CCTV footage and the interaction that took place.

I am not complaining simply because a box was misplaced. Mistakes happen. My complaint is about the way the situation was handled, the lack of basic customer service, the dismissive attitude, and the fact that we were made to feel as though we were trying to deceive the store when there was a genuine mistake.

I would appreciate a formal response from Pandora explaining how this matter will be addressed and what steps will be taken to ensure that other customers are not treated in the same manner.

I would also like to acknowledge the second employee who assisted us. Her professionalism and willingness to investigate the matter properly were greatly appreciated, and I believe her handling of the situation demonstrated how this could and should have been dealt with from the beginning.

I hope Pandora will take this complaint seriously. I have been a customer who chose to shop with Pandora, and I certainly did not expect to leave the store feeling humiliated, disrespected and treated as though I had done something wrong.

My necklace clasp came undone twice in the last year and I lost 5 sentimental charms. Pandora were no help as the charms were presents and I didnt have any receipts. They have definitely lost me as a customer and will tell my family that I do not want any as gifts. I see all the 1 star reviews online and I am not surprised!

After 6 months the colour has come off one side of my gold plated ring, an assistant in the Teesside park shop asked if I wear it all the time, which I don’t then she said do I wash with it on, which I don’t so she said well this is normal wear and tear and happens with all their gold plated jewellery, and handed it back to me. No off to replace or give a discount voucher. I even said this has put me off buying any more jewellery from them and she just smiled. Thing is I haven’t had it long and don’t wear it all the time, but when you treat yourself to jewellery you should be able to wear it all the time if you want to without it looking old and tatty, I can honestly say I will never buy their jewellery again, the prices have gone up and the quality has gone down.

During my recent visits to Robina Pandora store Natalia’s a sales employees conduct has created a completely hostile, disrespectful, and unwelcoming environment, to the point where I no longer feel safe entering the store.
As a customer, I expect a basic level of safety and respect, but the hostile presence of this employee has caused me significant distress.dont even bother reachijg out to Shelley the regional manager she is absolutely useless and allows this behaviour in stores. Have now taken this to head office and will seek legal advice. Everyone else in this store is fine it’s just that one employee.. be warned she is nasty.

Our autistic daughter paid £150 for a bracelet with several charms attached.
When she got home she discovered that one had broken free and was missing. She rang head office and was told to go to the store. She went to the store and was told head office needed to approve the exchange. Neither were willing to help and even went as far a suggesting she was to blame. We are utterly disgusted by Pandora and are pursuing legal action.

Went on vacation for birthday went to pandora in Las Vegas spent $400 plus dollars on a necklace and bracelet necklace tarnished within 2dsys went to two pandora stores to clean it didn’t work customer service sent me a cleaning kit didn’t work now they tell me there’s nothing they can do about it.a year warranty doesn’t cover it that’s bullish I asked for my money back they want give it to me or replace it I’m disappointed I’ve spent much money over the years on pandora items still have some as a matter of fact it’s easy to clean.i want a class action lawsuit done I’m gonna try I’m tired of spending my hard earned money and getting gooked..pandora I want my money back dsmmit!

I purchased a gold coloured bracelet with charms for our Daughter’s Christmas present, after wearing it for about two weeks it turned her wrist green. We kept persevering to see if it was something that she had used on her skin that had caused a reaction but several months down the line the gold plating has discoloured that much it looks like it’s been worn for several years not months,the bracelet and charms cost us in the access of £250 and is not fit for purpose been back to the store to be told it’s a chemical reaction that can be caused by some types of medication. This isn’t stated when you purchase these items that you can have a reaction with certain medications absolutely total of waste of money I may as well have thrown the £250 down the toilet and flushed it away. I definitely wouldn’t recommend to anyone to waste their money on any Pandora items. The customer service after is just a total waste of time why sell jewellery that cannot be worn in the shower with perfumes with creams with certain medications as this will make it tarnish they do not tell you this when you’re purchasing But you must read the small print on the back of your receipt ha ha what a joke .if you want something nice to look at I suggest just spending £15 on a piece of costume jewellery because you’ll get more satisfaction in a few months time than what you would spending under of pounds with Pandora this is definitely not quality jewellery. It’s just a load of cheap tat with an expensive price tag .save your money because if anything happens Pandora just aren’t interested, one very disappointed Daughter who loved her bracelet as it was a sentimental gift that was personalised for her when she was going through hard times shame on you Pandora😢

Tarnished in 5 months or less after purchasing in February 2026. Went to the shop to try resolve this issue but they didn’t offer me as little as an exchange all they did was rub it on some “magic” cloth which done nothing. Waste of money buying this 14k gold plated ring, which was also labelled as ‘every day use.’ Very disappointed as I loved the ring.

I purchased what I was told was a 1.00 ct princess-cut diamond from Pandora on 1 June 2026.

After the purchase, I noticed that my receipt does not record the diamond as 1.00 ct and instead appears to show “0.0rt”. I have contacted Pandora Customer Service by both email and telephone to ask for clarification and an individual independent grading certificate for the diamond.

Unfortunately, Pandora has refused to provide an independent certificate or satisfactory evidence confirming the diamond's stated 1.00 ct specification which is very strange and unusual.

I would strongly recommend that anyone considering purchasing a lab grown diamond from Pandora to ask for full documentation and independent verification of the individual stone before completing the purchase.
There are better options with actual customer service.

Pandora I am very disappointed in your jewelry. Everyone save your money or buy jewelry from a different store. I bought a ring for my girlfriend kept it in the box never was worn. We went to go exchange for a smaller size, the staff gave us trouble saying it was worn and already was scratched. So pandora did you give me a used ring? I guess so. I also bought another ring. The ring has broke 3 different times. The first I brought it back they wouldn’t give me a new one so I bought it again. It broke again in about 2 weeks. They gave me another one and that one just broke. Absolutely terrible jewelry. SAVE YOUR MONEY. Absolutely terrible company!!

Horrible , I purchased over $400.00 worth of jewelry in December 2025 two rings tarnished...my granddaughter bought a ring that tarnished two weeks it tarnished...customer service stated it was her PH balance ...OMG... three granddaughters and myself visited the Partridge Ridge store.. second time with Bridget... she went on and on about the police were there yesterday and she works three jobs... finally we viewed rings found the one we wanted...salesperson went on and on about the warranty...$8.00 no problem but after explaining it checking once, now checking twice now has to tripple check ...omg if it tarnished because it has no stone its not covered ..maybe covered in 1 year..OMG we got in car called Customer service and was told same thing ...so if it tarnished your screwed.. i have never been talked out of a sale by an employee salesperson so fast. Couldn't wait to leave... Pandora will be out of business soon... im going to Jared...Rose Menefee 954-299-9842

If I could I give no star I would. We bought two earrings for our two daughter in laws. This was first ever purchase from them. Guess what the both came in one cheap box. Tried to contact them but no joy. Their official email doesn’t work.We went to their shop in Doncaster. The staff were lovely. They gave us two nice boxes with the bags.
Our advice is DO NOT BUY ONLINE. Go to the shop. Well disappointed. Personally I think they are well over rated.

I visited the Pandora shop in Chesterfield today and was approached by Sara - very friendly, listened to my request; not in the least pushy. She was patient whilst I decided between different pairs of earrings and signed me up for My Pandora to receive points and a discount. A lovely conversation with such a delightful assistant - a reminder of why face-to-face high street shopping is preferable to online. Thank you Sara!

I visited your regent arcade store today and was helped by Elsie, such lovely customer service I will be back to purchase all recommendations with my children. Please pass on my thanks again to Elsie.

Amazing how you can no longer leave reviews on Pandora items. Say no more! Rings are total rubbish stones fall out and staff blame customers because they wear them! Never knew you were meant to keep them in the box to look at! Even the stackable ones the staff say shouldn’t be stacked great advertising! Avoid and don’t loose your money. They will possibly replace once but guarantee will only last from original purchase so you will end up with a faulty item in the end so if it breaks get your money back.Sadly this has happened with numerous items over the years given as special gifts. Disappointed is an understatement!

Title: Disgraceful service - Refusing consumer rights for staff error
(Would have given no stars if it was available)
Review: Bought two block charms on 23/05/2026. A staff member fitted them to my bracelet, and due to a faulty charm or bad fitting, one fell off and was lost after two wears. Returned to complain on 21/06/2026 (within 29 days). Pandora Customer Experience EMEA is hiding behind a "warranty policy" and refusing to honor the UK Consumer Rights Act 2015. They claim they can't help because I can't present the lost item, completely ignoring that their own staff's poor service/product defect is the reason it is lost. Disgusting way to treat a customer

I would give zero stars if I could. I didn’t realize Pandora has nonexistent customer service. We answer emails in 24 hrs. LIAR! You don’t answer them at all. I wish I would have known but I’ll never shop there again.