Lil Tracker Reviews 

We have been with this company since 2019 and have loved the product....however where they shine is their customer service. They are incredibly responsive to inquiries and are look out for their customers by reviewing orders before shipping and making sure the order matches the purchase history so we didnt end up with the wrong product. Any problems encountered have always been promptly resolved. Outstanding!

Customer service is amazing. I've had multiple questions after purchasing the watch and they have always been so quick to get back to me. Even calling when it required more back and forth technical help.

I’ve been using Lil Tracker for over five years, and it continues to be one of the best safety devices for my child. The watch is reliable, easy to use, and gives me real peace of mind knowing my child is always trackable — especially since we travel often.

What truly sets Lil Tracker apart is their customer service. They’re knowledgeable, responsive, and consistently go above and beyond to resolve any issue. It’s the main reason I stay with them year after year.

The ability to add roaming packages and use the device abroad has been invaluable. We’ve used it successfully in many countries across Europe, as well as Hawaii, Vietnam, and Japan. Even in more remote villages and towns, we were still able to use it. When traveling in places where we don’t speak the language and getting help may be more difficult for my child, having this device is incredibly reassuring.

Lil Tracker has been dependable everywhere we’ve gone, and I highly recommend both the product and the company for the safety, peace of mind, and exceptional support they provide.

Terrible customer service. Do not buy if it you encounter problem with their product. i wanted to return the band that before I inquired if it can be used on apple watch and did not state if there is a part that needed to be purchased further so it can be useful. So i wanted to return it. The seller sets the due date of return cutting the date by 15 days! Bought it on july 3rd and must return by July 21st! Lots of condition stated that implied i cannot send it via canada post as it might bend on the conveyor belt etc etc etc. in other words spend extra $20-30 with tracking just to ship it back leaving me with $8.24 where it is not guaranteed if full refund. Such a terrible return policy and customer service. Out of excitement to finds a band that locks for my daughter that is not going to be put to use at all. After a long and exhausting pool of exchange messages, I bought the adapter as advised because the band was exactly what I was looking for. The company’s webpage advertise that the product they sell is also for those with ASD. Unfortunately the hook that locks the band is broken and I reached out to the customer service requesting to just send that one side of the band with broken lock. We were back on another exhausting exchange of email messages where I sent pictures and video doubted still the customer of how I can no longer lock it. The only satisfaction I got was I was refunded after my disappointment and that I will contact BBB to report my horrible experience with my order. Why must it come to this. Better improve on your customer service skills and believe your customers when they complain. That means they still have faith in the product that you sell.

Initially I had an issue with my device, which turned out to be a mix up with the SIM card, but they spent an enormous amount of time trying to figure out the problem, thinking it was a device issue. They sent me a new upgraded device to try and a free trial sim to use for awhile to make sure the service was to my liking. They followed up repeatedly to make sure it was working and we were happy. In an era of zero human customer service I had one on one service to make sure we were fully satisfied. Rare.

I purchased a Lilo Watch for my daughter, and the experience has been excellent. It allows me to monitor her when she is not near me, listen remotely to her surroundings, and most importantly, gives me peace of mind knowing that she is safe and doing well.

After some time, I experienced an issue with the watch and contacted customer support. To my surprise, they responded immediately, guided me step by step to troubleshoot the problem, and maintained clear, friendly, and professional communication throughout the entire process.

In the end, they decided to send me a replacement watch in a very short time, which demonstrated their commitment to customer satisfaction.

I highly recommend this watch to any parent looking for a practical and reliable way to stay connected with their children, whether through location monitoring, phone calls, or messaging when they are apart. Both the product and the customer service exceeded my expectations.

I bought my daughter her first Lil Tracker watch a year ago and it's been great!

Not only does it works well, but the customer service and support when needed has been amazing. I've had to reach out with questions and help a few times and each time I've had prompt replies with resolution. Absolutely recommend!

We have used lil tracker for years. We wanted to be able to call our kids and track their location without them having to use or carry a phone. This was the perfect solution. Customer service is also great.

Lil tracker has been a blessing over the years. My daughter was having anxiety and it helped her feel more secure knowing she could call me anytime. The watches are also fun with screen savers that are really cool. Any issue was always promptly delt with. This company has been absolutely fabulous with communication and helpfulness. They are kind patient and make you feel like family. I highly recommend Lil tracker to anyone looking for a tracking or watch phone with a ton of features. After more than 3 years I can say I will continue to use and recommend Lil tracker.

Top notch customer service. I was amazed that Adam was really invested in solving my problem. 100% would recommend their products.

I found the person who helped me (Jonathan)was very courteous and understanding about our situation and got things moving very fast. I am so thankful they got the watch mended and back to us very quickly.

We love this product! It has allowed our son to have some independence but also security for us as parents. Also, they are very helpful with any issues or questions.

I've had this watch for 4 months for my 4 year old. It cracked by the strap and now is unusable. The website stated that they had a 1 year warranty, but they said my daughter damaged it, so they won't fix or replace it. It's marketed to children! As it is, I've had to replace the screen protector monthly. They should have a case available for purchase! They offered for me to buy another one (open box) at a reduced price, but these people aren't getting another cent from me! The location barely worked most days anyways, but this cost me almost $400 with a year-long data plan which I can't even use now!

I purchased the LIL TRACKER watch for my son several months ago with the hopes of being able to communicate and keep in touch when not together.

When I first received the watch, I did have an issue with its connectivity so I reached out to the support team and Adam was the gentleman who got in touch with me. We went back-and-forth over several emails and conversations trying to troubleshoot the issues I was having, but unfortunately was unable to resolve the problem.

Adam willingly offered to exchange the watch for me and pay for half the shipping cost for me to send it back.
Because Adam didn’t want me to be without a device, despite the fact that the one I had was only working intermittently, he let me keep it until my new watch arrived so I could still somewhat use it with my son. I thought that was very kind and trusting on LIL TRACKER’s part.

The second watch I received has been working much better and Adam’s customer service has been absolutely excellent and top-notch. He has gone out of his way to make sure that things are running smoothly, offering his continued support whenever I need it.

if I did have to critique the watch or have anything negative to say it would probably be that the watch in my opinion is a little bulky. So if a young child or older kid is using it, it’s a little clunky, but other than that the watch performs quite well.

Thank you again, Adam for your support and walking me through the watch set up every step of the way. I truly appreciate your time, care, and patience, while resolving these issues.

I would recommend LIL TRACKER in the future.

Bought the Lil Tracker as a gift to my son for Christmas. He has schizophrenia and wanders off so I wanted to be able to track him. I could not get the watch to connect to the network or provide tracking. Jonathan was very helpful and after about an hour of trying things I thought he had resolved the issue. Some time later before I boxed it up to wrap I tried it again and the issue of not connecting to the network or being able to track or connect to the watch was still happening. I finally gave up and asked to return the product, but had an issue with USPS not accepting it. When I asked for further instructions on making the return I was told it was no longer returnable (beyond 30 days). Considering this was a Christmas gift I'm very unhappy being told that I can not return the watch because it was a week beyond their return window. Had the watch worked I wouldn't have asked to return it at all.

We had a problem with our first watch, we contacted customer support (Johnathon & Adam). We determined I needed to send it back for further investigation/testing.

They were happy to replaced the watch and provided extra support. We have now ordered 2 more watches with screen protectors and locking wristbands.

Thank you to everyone at Lil Tracker

The locking watchband arrived with bent pins and the lock not working.
They want me to pay to return it, pay for a new one.
It would end up costing me $68.73 for their defective band that was originally $24.99
Terrible customer service!
Don't give this company your money!

We love knowing our son can contact us wherever he is if needed, and the customer service has been amazing!

Amazing experience I can be in touch with my son any time

All 3 of my kids have used a Lil Tracker watch and I would highly recommend them. They have given my kids more freedom to travel the neighborhood with their friends while ensuring we know where they are and can get in touch with them if needed. They are also really helpful in ensuring they make it home before dark each night. Customer service has also been excellent!