Excellent customer service from Lyca Mobile I was helped by Kavya who was very professional patient and kind. She listened to my problem explained everything clearly, and solved my issue quickly. She... See more
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My SIM card stopped working and I thought this was because I had ran out of data 2 days before my top up was due. I tried to top up but this failed. I rang the help line who were listening, invest... See more
Company replied
Overall my experience with Lycamobile was great and the service works well. I just wanted to share a couple of small things I ran into, in case they help someone in the same situation: — The first... See more
Company replied
Nothing is clear with Lyca. It is not user friendly. As a tourist imposible to make a simple renewal of a plan. Imposible to talk to a person. We still have issues that would like to clarify with a hu... See more
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Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.3
Average
5K reviews
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Nothing is clear with Lyca
Nothing is clear with Lyca. It is not user friendly. As a tourist imposible to make a simple renewal of a plan. Imposible to talk to a person. We still have issues that would like to clarify with a human being. Lyca sends too many SMS asking to buy and buy. I can not recomend your company.
July 22, 2026
Reply from Lyca Mobile FR
Hello Mister Dizioli,
The difficulties you describe do not reflect the level of service we aim to provide to our customers. We understand the importance of having clear information and quick assistance, especially when managing your plan as a visitor.
Please contact us via private message on Facebook so we can review your situation together and help you find a solution as quickly as possible.
The Lyca Mobile Team
Good but have paid now and it is not…
Good but have paid now and it is not working I don’t know why can you check on it please
July 22, 2026
Reply from Lyca Mobile FR
Hello Mister Ochieng,
Thank you for your feedback
After checking your account, we can confirm that your bundle has been successfully activated.
We take your comment seriously and would like to understand what happened.
Kinds Regards
The Lyca Mobile Team
Poor Internet Coverage in Parthenay and Royan
I have used Lycamobile while living in two different cities in France: Parthenay and Royans. Unfortunately, my experience with the mobile internet has not been good in either location. The internet connection is often very slow, unstable, and sometimes unusable, even for basic tasks like browsing or messaging.
The biggest problem has been during WhatsApp video calls with my family and loved ones. The calls are disconnected repeatedly, sometimes many times during a single conversation. On some occasions, I have even had to wait up to 30 minutes before the connection became stable enough to call again. This has been very frustrating and has made it difficult to stay in touch with the people who matter most.
I hope Lycamobile will take customer feedback seriously and invest in improving its network coverage and internet speed in these areas. Better service quality would greatly improve customer satisfaction and encourage more people to continue using Lycamobile in France.
Thank you for listening to your customers and working to improve your service.
July 22, 2026
Reply from Lyca Mobile FR
Hello Mr. Ghulam,
The difficulties you describe regarding mobile internet and WhatsApp calls do not reflect the level of service we aim to provide to our customers. Lyca Mobile operates on the Bouygues Telecom network, recognized for its strong coverage across France. However, network performance can vary depending on the location, local conditions, or the device being used.
Please contact us via private message on Facebook so we can review your situation together, identify the cause of the issue, and help you find a solution as quickly as possible.
The Lyca Mobile Team
Very disappointed with their payment system
They asked for my renewal package payment and my card declined that’s why I bought that package again to continue my data. But after paying money for this package they took money again for the previous declined money and still didn’t provide anything. Normally their package price is 250GB for £9.99 but they took double money from me, like 19.98 in total for 250GB
July 21, 2026
Reply from Lyca Mobile FR
Hello Mister Uddin,
The situation you describe does not reflect how our services operate.
To understand what happened with your renewal and the charges applied to your account, please contact us via private message on Facebook.
We will review your account together and help you find a solution as quickly as possible.
The Lyca Mobile Team
I had a very disappointing experience…
I had a very disappointing experience with Lyca Mobile. The service was unreliable, and I experienced ongoing issues that were not resolved despite contacting customer support. It was difficult to get clear answers, and I felt like my concerns were ignored. The network quality was inconsistent, and the overall experience was frustrating. I expected much better service, but unfortunately, Lyca Mobile did not meet my expectations. I would not recommend this provider based on my experience, and I hope they improve their customer service, communication, and network reliability.
July 8, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
The issues you mention regarding network performance and customer support do not represent the standard of service we provide.
Lyca Mobile operates on the Bouygues Telecom network, recognized for its strong coverage across France, although service performance can vary depending on location, local conditions, or device configuration.
Please contact us via private message on Facebook so we can carry out the necessary checks together and help resolve your situation as quickly as possible.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello Dear Kishan,
Thank you for your kind review!
We're delighted to hear that Kavita was able to assist you and provide a helpful experience.
Your feedback means a lot to us, and we'll be sure to share your appreciation with her.
Thank you for choosing Lycamobile!
Best regards,
Lycamobile Mobile Teams
Reply from Lyca Mobile FR
Hello Mister Islam Ghlab,
Thank you for your review and your kind wishes!
We truly appreciate your support and wish you all the best as well.
Kinds Regards
Lyca Mobile Teams
Reply from Lyca Mobile FR
Hello Misses Cooper,
Thank you for your feedback!
We're glad you found the process easy, even while you're still learning French.
We appreciate your support!
Kinds Regards
Lyca Mobile Teams
My SIM card stopped working!
My SIM card stopped working and I thought this was because I had ran out of data 2 days before my top up was due. I tried to top up but this failed. I rang the help line who were listening, investigated but told me to try later. I investigated and discovered Lycra had admitted on online they were hit with a Cyber attack over the weekend (18/19 July 2026). I power cycled my WiFi router with the Sim card in it and my internet came back and I had approx 1GB of data left. I was then able to top up my SIM card! So either the help desk did not know what was going on or chose not to advise me properly.
I’ve found the Lycra SIM card coverage ok in French cities but not very reliable or quick in rural areas in Normandy and Brittany.
Lycra have since apologised which I accept in good faith.
July 20, 2026
Reply from Lyca Mobile FR
Hello Mr Smith,
Thank you for taking the time to share your experience. We're pleased to hear your service has been restored.
We would like to clarify that Lyca Mobile did not experience a cyber incident in July 2026. The incident you are referring to occurred in October 2023, and since then, significant measures have been implemented to further strengthen the security and resilience of our systems.
Regarding network coverage, Lyca Mobile operates on the Bouygues Telecom network, which is recognized for its strong coverage across France. However, network performance may vary depending on the location, local conditions, or the device being used, particularly in some rural areas.
We appreciate your feedback regarding your support experience and will continue working to improve the quality of our service.
The Lyca Mobile Team
Managed to pay 10e top up still no…
Managed to pay 10e top up still no service,this morning I was told it was because I did not choose a bundle so the 10e has been stolen. Keep away from these nothing.but excuses
July 20, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello Mister Vincent,
We are sorry to read your feedback. The €10 credit has not been taken or lost. If a bundle was not selected, your balance remains available on your account and can be used according to your plan or to activate an eligible bundle. To understand what happened in your case, please contact us via private message on Facebook. We will review your account and work with you to find a solution as quickly as possible.
The Lyca Mobile Team
They automatically update packages…
They automatically update packages please don’t do that again
July 20, 2026
Reply from Lyca Mobile FR
Hello Mister Singh,
The situation you describe does not reflect how our services operate. We would like to clarify that the renewal options for our plans can be managed by the customer, and no charge can be made without a registered payment method.
If you experienced any issues with your renewal or account settings, please contact us via private message on Facebook. We will review your account together and provide a prompt response.
The Lyca Mobile Team
Im use sim and make whatsapp.but cant…
Im use sim and make whatsapp.but cant send message everyone.there ia banned.im stay in srilanka i need use this sim for whtsapp only.why your sime theis happened
July 19, 2026
Reply from Lyca Mobile FR
Hello,
The issue you describe is not expected. If you're unable to send WhatsApp messages, this may be related to your account, your device settings, or another technical issue that needs to be checked.
Please contact us via private message on Facebook so we can review your situation together and help you find a solution as quickly as possible.
The Lyca Mobile Team
Very very complicated to add Lyca e SIM…
Very very complicated to add Lyca e SIM to new mobile phone when the Previous one was stolen
July 19, 2026
Reply from Lyca Mobile FR
Hello,
Adding or transferring a Lyca Mobile eSIM is designed to be a quick and straightforward process. If you experienced difficulties after your previous phone was stolen, we'd like to understand what happened.
Please contact us via private message on Facebook so we can review your situation together and help you find a solution as quickly as possible.
The Lyca Mobile Team
Network is very poor most of the time
July 19, 2026
Reply from Lyca Mobile FR
Hello Mister Rajeeb,
Lyca Mobile operates on the Bouygues Telecom network, which is recognized for its strong coverage across France. However, network performance may vary depending on your location, local conditions, or your device.
Please contact us via private message on Facebook so we can identify the cause of the issue and help you find a solution as quickly as possible.
The Lyca Mobile Team
Never again!! Scam!!!
Never again!!! Bought e-sim and they deleted right away, kept my money of course
July 19, 2026
Reply from Lyca Mobile FR
Hello Mister Branko,
Thank you for your feedback.
We’re sorry to hear about your experience .
We would like to look into this situation and assist you further.
Please contact us on Facebook Via Messenger with your details so we can help resolve the issue.
Kinds Regards
Lyca Mobile Teams
I already make the payment and choose…
Easy to re charge online.
Very good they have English option for language
Thanks
July 19, 2026
Reply from Lyca Mobile FR
Hello Misses Van Wassenhove,
Thank you for your feedback.
We’re glad to hear that the issue has been resolved.
We appreciate your patience and thank you for your understanding.
Kinds Regards
Lyca Mobile Teams
Great service, minor setup quirks
Overall my experience with Lycamobile was great and the service works well. I just wanted to share a couple of small things I ran into, in case they help someone in the same situation:
— The first email I received had the wrong phone number. If this happens to you, you can check your real number by dialing *132# from your phone. It wasn't obvious to me at first, so worth knowing.
— The activation link in the email was broken: the text showed lycamobile .fr but the link didn't actually lead there. If that happens, just type lycamobile. fr directly into your browser instead of clicking.
Apart from these minor hiccups, everything went smoothly and I'd recommend them.
July 18, 2026
Reply from Lyca Mobile FR
Hello Miss Nataliia Strebkova,
Thank you for your detailed feedback and recommendation!
We're glad to hear you had a great experience overall.
We appreciate you sharing these points and will use your feedback to help improve the experience for all our customers.
Kinds Regards
Lyca Mobile Teams
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback!
We’re happy to hear that you find Lyca Mobile easy and convenient to use.
We appreciate your support and look forward to continuing to provide you with a great service experience.
Kinds Regards
Lyca Mobile Teams
Second time buying a Lyca sim card in 4…
Second time buying a Lyca sim card in 4 years.
Back then the APN was a small struggle, nowadays it s complete garbage, often losing coverage, disappointed. There won’t be a third purchase whenever I ll abroad again.
July 8, 2026
Unprompted review
Reply from Lyca Mobile FR
Hello Mr. Leroux,
Thank you for your feedback.
We’re sorry to hear that your recent experience did not meet your expectations.
We appreciate your comments and will take them into account as we continue working to improve our service.
Please contact us via Facebook Messenger so we can look into your issue and assist you as quickly as possible.
Kinds Regards
Lyca Mobile Teams
the internet is so glitchy and right…
the internet is so glitchy and right now it is not working
July 16, 2026
Reply from Lyca Mobile FR
Hello Mister Goga,
Thank you for your feedback.
We’re happy to hear that your issue has been resolved after my call.
Thank you for your patience, and we appreciate your trust in us.
Kinds Regards
Lyca Mobile Teams
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