Lebara Mobile (FR) Reviews 

I bought a labara mobile contract for 2.50 a month on tiktok. Firststly they sent 2 sims which they charged me for once to my paypal account and once to my bank. 2 sims arrived. I put one in an old A21s to have a spare phone but tragicly lost the phone. When I got through to labara (with some effort) they could not/would not verify my id. So while all this is happening the phone battery died and they refused to tell me any info about where i made the last call from so ive now no way of locating my lost phone to get my precious images and am stuck with 2x contracts. Can't get hold of them. Absolute nightmare!

Oussama était au top. Simple rapide et efficace.

Osama il a genti

As a network provider, no real issues, but the customer service is appalling. They have a contact number which tells you to use the online chat function. The online chat function has been on hold for 2 hours with no agent. I now have no working phone. Pretty irritating to deal with when things go wrong, but no issues if you just want a cheap network provider.

I am completely hopeless when it comes to anything technical and I needed to add another number to my mobile account. I contacted customer services and spoke to Puneet Desai who was extremely patient and talked me through the whole process

I have big problem with the country I travel to (Denmark) my Lebara card does not work in Denmark , I am always having this problem everytime I come to this country , I call Lebara and they tell me somebody will call me, but the funny thing is that ,they do not understand they can not contact me cause my sim card not working in this country, I keep calling them and they say we will call you back, DONT BUY LEBARA FRANCE
they do not understand, I can not call or recieve calls from anyone , is this hard to understand , stop answering me in here telling me to feel free to call 2323 ,o my God
from Lebara France - - - > We’ve noticed that you have not replied to our request for additional information. Please feel free to contact us for free by calling 2323 from your Lebara number.

Have a great day.
Alice from the Lebara France team.”

I have decided to move my number to Lyca Mobile , their number never fails , and they do not ask me stupid questions like lebara does, HORRIBLE COMPANY

Oussama je suis satisfe

Good customer service experience with Ousama! Would recommend.

We live in France, but we are English. Our Lebara accounts are for us to call numbers in the UK. On around 90% of calls to the UK, we cannot get a connection.
Contacting Lebara, they tell us that we should be able to make these calls, and that they will work to fix the problem. We have contacted Lebara by all means, telephone, email, helpline etc., numerous times over a year. It is rare that we can get a response, and when they do answer, their actions do not resolve the problem, or the contact is not maintained.
This means that we are paying 30 Euro / mth for a system which does not work, with a company which does not care.

Fal il est jentel

Good customer service, thanks for Othmane for helping out when needed.

The service is very good recomend. The call sevice is also good. Othmane is also very nice

Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Truly amazed!

othman was very helpful and wonderful customer service

Thank you very much Mr Othmane for supporting me in purchase Lebara plan

Othmame was very helpful. He corrected an error I had made on setup.

Othmane

Very good service from Lebarra. Always reply quickly