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ImagineArt Reviews 

1,185
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 744 reviews, reviewers had a great experience with this company. Customers consistently praise the platform's user-friendly interface and powerful AI capabilities, enabling easy generation of high-quality, detailed, and realistic images and videos. Many appreciate the wide variety of models and features, highlighting the platform's continuous evolution and impressive results compared to other tools. However, some customers noted concerns about content restrictions, with even basic prompts occasionally being flagged. A few also mentioned issues with credit transparency, including credits not carrying over or difficulties with refund policies, alongside occasional bugs or instances where the AI did not always obey prompts, leading to unusable outputs.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to use,... See more

Product

Reviewers mention positive feedback about the product, with many finding it to be a powerful and complete... See more

Artificial intelligence

People report positive experiences with artificial intelligence, with many finding the platform easy to use,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently impressed by the detailed,... See more

Website

Users describe positive interactions with the website, often praising its ease of use and intuitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is a really beautiful site that brings satisfactory and quality results. Only that very often the cost of AI models varies, from costing little to costing a lot. Also, sometimes I have access probl... See more

Company replied

Rated 5 out of 5 stars

This is the only AI image generation tool that gave me a variety of AI styles on a budget. I tried Leonardo AI before, but Imagine Art is far better when it comes to cost and quality output. My AI ass... See more

Rated 5 out of 5 stars

I walked into ImagineArt mostly by chance and with little previous experience creating images with AI. I think I'd seen some effusively positive reference to the site but I can't be sure. I would st... See more

Company replied

Rated 5 out of 5 stars

Hi team, I’ve been using ImagineArt for 2 years now, and for me it is one of the most impressive, complete, and incredible platforms out there. I truly love it. It is powerful, ergonomic, easy... See more

Company replied


Company details

  1. Software Company
  2. Art Studio
  3. Film and Video Producer
  4. Photo Lab
  5. Video Editing Service
  6. Video Production Service

Written by the company

ImagineArt is an all-in-one generative AI creative suite designed to empower creators of all skill levels to produce professional-quality images, videos, music, and more, simply by describing their ideas in text prompts. It brings together the power of multiple advanced AI models into a single, seamless dashboard, allowing users to move effortlessly between image generation and video creation without needing any technical expertise. Beyond its core creative tools, ImagineArt offers a “Personalize Character” feature that lets users design their own custom characters using multiple reference images, adding a unique, personal touch to their projects. The platform also includes an extensive library of image and video presets, enabling users to generate their desired results with minimal effort while still retaining full creative control. For those seeking precision, ImagineArt provides customization options, such as aspect ratio, resolution, and CFG scale adjustments, allowing creators to fine-tune every detail of their output. Its intuitive interface ensures a smooth creative experience, whether you’re a professional designer, a content creator, or someone simply exploring AI-powered creativity. Accessible through web browsers and mobile apps on both Android and iOS, ImagineArt delivers creative freedom on any device. Users can refine, upscale, or remix their creations for a wide range of purposes -from personal projects and social media visuals to professional marketing campaigns and multimedia productions - making ImagineArt a truly comprehensive and next-generation platform for creative expression.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.0

All reviews

(1,185)

723 reviews in the last 12 months

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Rated 1 out of 5 stars

ImagineArt: The Expedia of AI Image generating platforms

ImagineArt is essentially the Expedia of AI image generation. All the subscription fee gets you is access to a lot of ads and upsells and then you get to pay again to actually create images using existing systems, like chatgpt2 and nanobanana.
Silly me, I didn't know that when I paid for the subscription I'd have to actually spend more money to create the images.
Yes, they give you so many credits per month, though you pay for a year's worth upfront but you can go through them really quickly and then you have to buy more -if you don't want to have to wait until the next month to access your next ration.
This was not explained to me when I purchased the subscription.
Nevertheless, I tried to make it work. I spent several hours watching tutorials and struggling with their highly complicated interface where you're constantly bombarded with more ads and upsells, and burned up all of my allotted credits and had not generated a single useful image. In less than a day.
To continue, I would have had to purchase more credits. This seemed akin to sitting at the slots in Vegas to me so I did the wise thing and cut my losses.
Once I realized I could not afford to use this platform, I reached out to cancel. I sent an email and was self-effacing, saying it wasn't their system, it was me but that if I couldn't get a full refund -having only used the platform for a day - I wanted a partial refund. I was willing to pay for a month --even though I only used it for a day -- but I wanted to be refunded for the 11 months I wasn't going to use. Here's the response:
--Thank you for taking the time to explain what you were hoping to create and I'm truly sorry the platform felt more complicated and costly than you expected. That's genuinely frustrating, and I appreciate you sharing it with me so openly.
I did want to be upfront with you: having reviewed your request against our refund policy, subscription and credit purchases are non-refundable once they've been processed, including the portion already used. For that reason I'm not able to approve a partial refund here, and I'm sorry that isn't the answer you were hoping for.
--More patronizing stuff in the middle --
And if you'd still prefer to cancel, I can guide you through switching off the renewal so you won't be charged again.
Either way, I'm here to help, JN. Just let me know which direction you'd like to go. --
You gotta love their AI for perfecting the most patronizing tone for telling you to politely GFY.
This is the direction I chose --
ImagineArt is a useless middleman. You can sign on directly with any one of the models they use and pay less for image creation. There may be a modicum of convenience that their platform offers, but I didn't pay them for convenience.
An ethical company would refund the unused portion of the subscription. My patronage has not cost them a thing, not even inconvenience. But they sure feel entitled to keep my money because that's their whole business model: separate you from your money with no care about providing a service in exchange for it. American capitalism at its best.
I found Reve helpful and Chatgpt is also quite good. They're both much easier to use and charge you by the image or you can buy a subscription by the month, and cancel any time.
I disputed the charge with my credit card and provided the email string. I can only hope I will get a refund but if I discourage just one person from handing over more money for the privilege of being fleeced every time they sign on to ImagineArt, then I consider it worthwhile.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

This is a fraud website

This is a fraud website. They will take your money and put it on file and when asking to cancel membership, they will say we can downgrade it. If that membership was bought by accident, they are not refunding your money for the duration, which is never used. Don't get caught up with this website. This is the most horror website came accross by far . STAY AWAYY

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to generate

Easy to generate, everything you need its here avaiable. one clip and task is completed. I have explore the ImageArt only 10%. this platform got lot to discover. enjoying

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating Experience

The $30 plan gave me literally 16 seconds of video generation before it needed to upgrade. There is no transparency on how much credit I'm using and why. This is a business model which is exploiting new users.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

The sponsored ad lead me to subscribe…

The sponsored ad lead me to subscribe to this plataform while I was trying to subscribe to higgsfield. I wrote to support to explain this and I offered to pay for one month, I only used 1 day until I realized I was not on higgsfield. Terrible service and company. Not serious, they say they wont return the money, even if I'm willing to pay for 1 month.
The 4 stars is dued.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

bought their most expensive plan

bought their most expensive plan - there is a lot of bugs, their API does not work, and tokens does not carry over between months. I'd pick a different supplier. I paid 3000usd for a year and I regret it.

July 6, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Daniel, we sincerely apologize for your experience. Paying $3,000 for our top plan and running into bugs and API issues is not the premium experience you should be getting. We take this very seriously.

Regarding the API issues, we'd like our technical team to investigate what's going wrong on your end and get it resolved. On credit rollover, we've heard this feedback from other users as well, and it's been shared with our product team as we evaluate our policies.

We'd like to personally take ownership of your case and make sure you're getting full value from your plan. Please reach out to us at support@imagine.art with the subject line "Trustpilot Senior Escalation" and our senior support team will handle this as a top priority. We're committed to resolving the bugs and API issues for you, whatever it takes.

We hope to turn your experience around and earn a better rating.

Rated 3 out of 5 stars

Music generator is wonderful, BUT

Music generator is wonderful, But the website does not flow as well as other AI websites, and if you decide to close your account at any time, they make it as difficult as possible, somersaulting through hoops of fire would be more easy, than closing your account than this website, however full stars for the music generator

July 4, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Amber, thank you for the review and the full stars for the music generator! We're glad you love it.

We hear your feedback about the website flow and we're continuously working on making the experience smoother. Regarding account closure, you can actually delete your account directly by following the steps here: https://docs.imagine.art/faq/account-deletion - it walks you through the entire process so it's quick and simple.

If you run into any trouble, please reach out at support@imagine.art and our team will get it done for you right away. We'd love to earn those extra stars as we improve the overall experience. Happy creating!

Rated 4 out of 5 stars

I love this platform very easy to…

I love this platform very easy to navigate through whatever you need to create

July 6, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Qasim, thank you for the great review! We're glad the platform feels easy to navigate. We'd love to know what it would take to earn that 5th star from you. Happy creating!

Rated 5 out of 5 stars

Very nice

Very nice work on this project and the art is amazing

July 5, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Giwrgos, thank you for the 5-star review! Glad you're enjoying the art and the platform. Happy creating!

Rated 1 out of 5 stars

Paywall for test video

Can't even play the first video generation that says free, no credit card needed, but is locked behind a paywall.. ☹️

July 4, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Gary, we're sorry about this confusing experience. If the video generation was advertised as free with no credit card needed, you should have been able to access it without any issues. This sounds like it could be a bug, and we'd like to look into it.

Could you please reach out to us at support@imagine.art with details about what you experienced? Our team will investigate and make sure you get access to what was promised. We want your first experience with ImagineArt to be a positive one.

We hope to earn a better rating once this is sorted.

Rated 5 out of 5 stars

I love this platform very easy to…

I love this platform very easy to navigate through whatever you need to create. Excellent image generation and video generation. The pricing is very reasonable also. Thank you Imagineart for an amazing experience.

July 1, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Robyn, thank you for the amazing review! We're thrilled you love the platform, the image and video generation, and the pricing. It's great to hear everything is working well for you. Happy creating!

Rated 3 out of 5 stars

Good, aside from the False Advertising

So in looking for a service to be able to create a number of Text-to-Video clips to uses as Spotify Canvas's etc, I subscribed to their "Ultimate" plan which offers 16K 'credits' to use on the higher-tier models/generators; but Also states "Unlimited Generations" with 'all video models in standard plan', along with Kling 2.6 Pro, Seedance 1.5 Pro, ChatGPT1.5, Google Veo 3.1 Fast, Runway 4.5, ImagineArt 1.5, Wan 2.6, xAI Grok Video etc.

I primarily ended up using Grok, as it was one of the only ones i could find that actually had a toggle switch for 'unlimited' generation (which turns out is limited to about 20 uses per day before it flags up about their Fair Usage Policy) and had an option for an aspect ratio. - I found the initial Seedance generator hallucinated wildly, disregarded the initial reference character model, and cost around 2400 credits per generation meaning i burned through the 16k credits in the first 30 minutes, having to regenerate duff/janky clips before having to hunt and struggle to find any of the ones with 'Unlimited' options. (As typing in and searching the name of the 'included' generators, you get a "Not Found" Message - Turns out they Are in there somewhere if you scroll far enough down on a 'featured' dropdown list.

It is not currently clear as to when the FUP resets as it has now been over 24hours, and it appears that the FUP is across All of the generators, so it is not even like you can hop to a different one and continue developing the project.

There is not even the 'unlimited' Toggle Switch displayed on Seedance, Wan, Runway, Veo or ImagineArt - (and on any that you do manage to pin down that are "included", it will turn itself Off every other time you use it, which means you burn through even more credits)

I am reasonably satisfied with the quality of the majority of generated video clips I was able to create (aside from the ones where i gave it specific prompts and it had its head up its arse) - The only upside seems to be that i had the good sense to only subscribe for one month.

FYI: for anyone looking to create a music video, I had infinitely greater success and efficiency with 'NeuralFrames' would Highly Recommend (competitor to ImagineArt).

June 30, 2026
Unprompted review
ImagineArt logo

Reply from ImagineArt

Hi Maximus, thank you for such a detailed review. We appreciate you taking the time to outline your experience so clearly, and we're glad the video quality itself was mostly satisfactory.

You raise valid points that we want to address. The confusion around which models are truly unlimited, the fair usage policy limits, and the difficulty finding included generators through search are all areas where we need to do better with transparency and navigation. Your feedback has been shared directly with our product team.

Regarding the unlimited toggle turning itself off and the search not finding included models by name, these sound like bugs we'd like to investigate. The fair usage policy details and reset timing also need to be communicated more clearly within the platform.

We'd love to look into your account and ensure you're getting the full value of your Ultimate plan for the remainder of your subscription. Please reach out to us at support@imagine.art with the subject line "Trustpilot Follow-Up" and our team will personally assist you with finding and using all the included models efficiently.

We appreciate the honest feedback and hope to earn a higher rating as we improve these areas.

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