Great quality jewelry for fair reasonable prices. Their jewelry is top notch and the customer service has great communication. I have purchased 3 beautiful high end pieces from them and everyone not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got my ring today , absolutely love it ! First off these guys have great customer service and communication . Glad I decided to go with these guys instead of another well known jewelry compa... See more
The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more
Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more
Company details
Written by the company
ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!
Contact info
48 West 48th Street, Suite 302, 10036, New York, United States
- 1-212-398-3123
- www.itshot.com
4.6
Excellent
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good i like chain
August 21, 2026
Extremely Impressed!
Wonderful experience with the communication AND the diamond timepiece is BEAUTIFUL! Looking forward to purchasing more jewelry from them in the future!
September 1, 2026
The watch I ordered is as described on…
The watch I ordered is as described on website. Beautiful piece. It comes with an appraisal. Company always answered my emails and followed thru as expected.
Great experience.
September 1, 2026
My Watch is everything I expected
My Watch is everything I expected, quality is perfect, this is my Second purchase, I will definitely be ordering again.
August 21, 2026
Beautiful Ring
I have bought several pieces of jewelry and all I have bought are way above my expectations..This ring my husband bought for Anniversary and its absolutely beautiful the diamonds sparkle and its well made..ItsHot is the best jewelry business around..
August 28, 2026
Great quality jewelry for fair…
Great quality jewelry for fair reasonable prices. Their jewelry is top notch and the customer service has great communication. I have purchased 3 beautiful high end pieces from them and everyone notices the quality of each piece.
August 27, 2026
Great prices, fast delivery and superb customer service!
What made my experiences great were the human touch. Every question I had, delivery question, product question all handled by a knowledgeable and professional human being, and without the terminal hold you get with some companies. Everyone was great but Tina shined out with her patience and professionalism.
August 25, 2026
Very good experience.
August 15, 2026
This is my 3rd purchase Frm its hot…
This is my 3rd purchase Frm its hot .com love their products and I will continue to purchase Frm them .customer service is excellent
August 22, 2026
Customer service is always top notched
Customer service is always top notched, great selections too! Great thanks to Tina's help and support:)
August 20, 2026
Great service!
August 11, 2026
High quality merchandise with great…
High quality merchandise with great service at a good price.
August 18, 2026
Reply from ItsHot.com Diamond Jewelry & Watches
Sorry to hear you are disappointed with the earrings. Please contact our customer support team and we will be happy to work with you to resolve any issues to your full satisfaction. All our items come with full money back guarantee, so they can be returned for a full refund, exchange, or we will be happy to work with you to custom make the earrings to your specification
Purchase was easy and rather enjoyable!
Marc was great to talk to and to process my purchase; answered all of my questions completely. Delivery was quick and smooth. Bracelet is just as described and is awesome.
August 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.