WORST CUSTOMER SERVICE OF ALL TIME
WORST CUSTOMER SERVICE OF ALL TIME! A damaged product was delivered to us and this was followed by approx. 200 emails with customer service and the CEO himself, both of which are unsurpassed in terms of unprofessionalism and lack of understanding, and the whole thing went on for 5 weeks after the order was placed. At first they tried to persuade us that we had damaged the product ourselves. Then they suggested we repair the damage ourselves. The reworking and repair of the damage was supposed to be "outsourced" to us by sending us oil and sandpaper. When we refused, we were told that we could return the product at our own expense (very expensive) even though they had delivered a damaged product. The phone calls with the manager himself felt like hidden camera moments, but unfortunately they were not. In the end, the CEO managed to get one of his employees who was in the region privately to come by on his sunday off to repair the faulty product. When it came to a partial refund or a voucher, the emails were simply ignored, even after the product was delivered 5 weeks late and a lot of valuable time had been wasted on our end. Unfortunately, the audacity and unprofessionalism cannot be surpassed. NEVER AGAIN!