Hollister Co. Reviews 

Horrible customer service i was waiting for my order which was available when i ordered it and if I ddnt reach out after a week to follow up I wouldn’t find out that it got out of stock and I was with the customer service for an hour and ddnt resolved nor found a solution to the issues

Bring back pistachio crème fragrance please!!!!!!! It’s my signature scent and I get SO many compliments on it and recommend it to so many people

Nice clothes with good quality and an huge selection. The only thing I didn't like about the return process was having to take pictures of the item to send to them. Have to get a larger size.

The website is unusable and really laggy. Please if you can take your business elsewhere

Robbing bastards, charging £5 to return trash items that aren’t as described on the website.

What an absolute scam! I ordered on line a tshirt for £17.50 and it has cost me £10 to return it!!! I expect an the deliver man to come and collect it for that price!!! This was my first and last order - utterly scammed

Returned an item back in July but still being chased my Klarna for the money. Hollister AI robot claims I have been refunded but clearly have not. Tried to contact several times but keep getting told it will take 2 days but never hear anything back.

So disappointed and dissatisfied. I’ve gotten from hollister a few times and and I ordered a pair of jeans beginning of July said they’d come the 17th by the latest they never came so finally I call mid August because I gave them a long time and they said oh I will send you another pair. guess what they never sent it and then we say something again and then they’re like oh sorry we’re out of stock now. we don’t even have a refund and I don’t get the jeans that I’ve been wanting for such a long time. Furious is a understatement.

Dolapo deserves 3 promotions, you guys have hit the jackkot with this sales employee. Stay blessed

Went to the Willowbrook mall Hollister and purchased 2 shirts. Found out the next day that they didn’t take the secured tags off (didn’t go off when I left the store). Unfortunately, we couldn’t go back to the store as we needed to be at the airport at 11am and the mall didn’t open until 11am. We don’t have a Hollister where I live in Canada. The supervisor/manager told me over and over that the only thing she could do is take it off in store (she knew we were at the airport). When I asked for a different solution, she said “unless you come in, you won’t be able to wear the shirts”. So they mistakenly didn’t take off the security tag and it’s too bad for me. Unacceptable! There was no offer to ship it back or ship it to somewhere close to where I live. I asked her “there’s gotta be another way” to which she replied “I don’t know! Call customer service!”. When I asked for the customer service number…she said “go to the website”. She couldn’t care less. So disappointing…do better Hollister!

Sent my return the very next day it was delivered and it's been sitting in their warehouse since mid-july. After making me wait three weeks because of their "normal processing time" (which isn't normal btw, no other company takes THREE WEEK to process a return), we are now after the return window and they now say they can't do the return since they started processing it after the delay. the delay was THEIR fault, not mine. Also incredibly hard to get customer service, no phone number working for Canada and also they're replying to emails after DAYS

Lovely clothes and super fast delivery

Appalling bought clothing bootcut joggers many pairs after a few wear’s and washes piling to the point unwearable.
Tops look like I have had them for years after 2 wears.
The quality is at its lowest.
Customer services said they would not refund me,but replace.
I spent an hour whilst sleep deprived reading through labels as they all look the same,only to not receive replacements and no trace of my call.
I re called agonising trying to speak with a manager who called days after which I missed.
No follow up nothing, re called they expected me to spend ages reading labels.
Lost money and not fit for purpose merchandise.
I have not shopped with them since.

I’m genuinely so pissed!! I didn’t notice until I got home but they didn’t take the security tags off of my clothing so I have to go back tomorrow and also have to get a new shirt because the security tag ripped my shirt on the neck line from me trying to pry it off absolutely unbelievable!!! Of course it was just teenagers working there not paying attention I should’ve known better than to trust them with my clothing 😤

Without a doubt the best customer service experience I have had in years!!(extra points for it being online because usually online customer service is hell)
I am not based in the USA so I placed my first hollister order overseas and as you can imagine the conversion price can be a little more on the expensive side and because i was making one big order I was looking everywhere for a first order discount that a lot of stores usually have. Unfortunately I actually just missed one of their 20% off promotions as I was placing my order, that’s luck for you. Anyway, when I got in touch with hollister’s online customer service, I was inquiring about their rewards program and how to access the first order discount. Unfortunately you cannot access the loyalty program in Aus so I wasn’t eligible for a discount on my order. I was then provided with a 20% discount I could use on my order instead as I was not eligible for the usual route. Before placing my order, I realised I also was not eligible for the spend over $99 USD for free shipping even though my order was over that minimum because of the difference in international shipping cost and checkout. Customer service went further and waved the shipping fee after I provided my order number. Though their live chat system is handled by both ai and hollister crew, I found their responses significantly helpful and quite fast too. Even when the chat ended because I wasn’t able to reply soon enough, whoever took over the conversation was just as accomodating and understanding with the process. Usually ordering internationally would cost me an extra $50 at least with shipping and conversions combined, but I was able to communicate this to the Hollister team and placed an order that didn’t require an arm and a leg. Sincerely, a very happy customer who still has all their limbs :))

I loved Hollister because they usually had cute clothing, but honestly, lately what they have been putting out is just simply not it. In my opinion and from many others, this "new" style is ugly and lazy. Also, not everyone is wants their butt to be showing and that's coming from someone who's thin. Im 20, so I'm around the age group that typically shops there too. I just think the pricing of everything for the poor quality clothes and boring style is not worth it. Used to be cute though. RIP Hollister.

I love the clothes there but it is really pricey

Never received an item after paying for expedited shipping, contacted them after 12 days, found out a return was made on my account. Never received the item, so couldn't return it. After complaint #1 the return was suddenly 'processed' and they tried to make me pay shipping costs via Klarna. After complaint #2 still no response. Had to call to get it fixed, still never received the item. Ridiculous... Clothing is nice but don't order anything online...

They do not care about your safety! My 10yo daughter and I decided to take a trip to the Mall Friday. As we arrived our phones went off like they would during an amber alert. It was a tornado warning advising us to get to lower grounds and away from windows. The Mall PA made the same announcement. We moved down stairs and entered the first store that had the least amount of windows. It was Hollister.

When we first came in staff said have a seat. My daughter was so scared but I told her we were safe there. Then a staff member stood up and asked for our attention. I thought she was going to pull us in the back to shelter. But instead she told us we could go out the back and leave the mall or find another store to go shelter in. Apparently their “policy” doesn’t allow people to shelter there. My daughter was terrified having to leave. We had to cross back into the open area with windows above showing the almost black sky. We darted into the shoe store who said they wouldn’t be kicking anyone out. Instead they would huddle us all in the back if needed.

Luckily nothing bad happened. But who kicks people out during a tornado warning? Especially a child?

Do not shop here! They lack morals.