Hertz Reviews 

Ich bin seit über zehn Jahren Kunde und Mitglied im Gold plus Club von Hertz. Bislang war ich damit zufrieden, hier Fahrzeuge zu mieten. Doch dieses Mal fühle ich mich von dieser Firma getäuscht. Ich habe noch keine Rückerstattung für zwei Stornierungen vom 29.04.2025 erhalten. Auch die Kaution für meine letzte Anmietung vom 09.05.2025 wurde noch nicht zurückerstattet. Für diese Anmietung hat Hertz drei verschiedene Beträge für die Kaution auf meiner Kreditkarte blockiert. Obwohl auf mein Mietvertrag bei Abholung nur ein Mietkautionsbetrag steht. Bin ich von Herz abgezockt oder bin ich durch Herz Opfer ein Fishing? Der Mietvertrag wurde am 12.05.2025 mit der Note „sehr gut” abgeschlossen. Aber Hertz blockiert die Kaution immer noch. Bis heute hat Hertz nicht auf meine Anfrage und Beschwerde geantwortet, um mein Geld freizugeben. Meine Bank teilt mir mit, dass die Firma Hertz einen Betrag bis zum 26.05.2025 und einen zweiten Betrag bis zum 06.06.2025 blockiert hat. Es ist das erste Mal in zehn Jahren, dass ich bei Hertz auf ein solches Problem stoße. Konkurrierende Mietwagenfirmen geben die Kaution dagegen am Tag der Rückgabe des Fahrzeugs und spätestens nach zwei bis drei Tagen frei. Ich frage mich, ob Hertz finanzielle Probleme hat und das Geld der Kunden so lange blockiert, um Zinsen zu erhalten. Ich habe gerade mehrere negative Bewertungen zu diesem Thema auf Trustpilot gelesen. Die Kunden fühlen sich betrogen und sind wütend wegen der betrügerischen Praktiken. Auf diesem Niveau verdient das Unternehmen keinen Stern mehr. Für mich war es das letzte Mal, dass ich hier ein Fahrzeug gemietet habe. Ich habe keinen Vorteil davon, dass meine Kreditkarte lange und umsonst belastet wird.

English Übersetzung:
I have been a customer and member of the Hertz Gold plus Club for over ten years. So far, I have been satisfied with renting vehicles here. But this time I feel deceived by this company. I have not yet received a refund for two cancelations from 04/29/2025. Also the deposit for my last rental from 09.05.2025 has not yet been refunded. For this rental, Hertz has blocked three different amounts for the deposit on my credit card. Although there is only one rental deposit amount on my rental agreement at pickup. Am I being ripped off by Herz or am I a victim of fishing by Herz? The rental contract was concluded on 12.05.2025 with the grade “very good”. But Hertz is still blocking the deposit. To date, Hertz has not responded to my request and complaint to release my money. My bank informs me that Hertz has blocked one amount until 05/26/2025 and a second amount until 06/06/2025. This is the first time in ten years that I have encountered such a problem with Hertz. In contrast, competing car rental companies release the deposit on the day the vehicle is returned and after two to three days at the latest. I wonder if Hertz has financial problems and blocks customers' money for so long to earn interest. I have just read several negative reviews about this on Trustpilot. Customers feel cheated and are angry because of the fraudulent practices. At this level, the company no longer deserves a star. For me it was the last time I rented a vehicle here. I have no benefit from my credit card being charged for a long time and for nothing.

I collected my car from Düsseldorf Airport, the counter staff was very friendly, so no issue with that. However, when I returned my Renault Twingo (not greatest car in the world) the person who inspected the car noticed minor scratches on one of the alloys (minor - their description).
I'm not denying that it was my fault, however, have no idea how it happened. When I got the bill of €285 I was shocked (€68 for administration fees). I asked for evidence to show that they'll replace the alloy, but all I got was an email with what the car looked like before renting it and the minor damage and got charged the €285. I'm annoyed as they have charged me an extortionate amount of money for one alloy which has minor marks on it and they'll probably just mark it as a fault for the next few people who rent the car, and actually won't replace the alloy!

Sabena
Such a bad experience never again.
Car had no oil Service
1st day gone, nobody picked up the phone or they hung up when we told them the problem. Finally, the last call made in the evening was successful and we got a Service Voucher to visit a Garage.
2nd day was spent 2x times in the Garage for oil Service. Personnel was very friendly and helped us.

2 vacation days gone!

Our trip to Mallorca actually started well - until the rental car from Hertz), which we had booked via Check24, reported a puncture after only 40 km of driving. I was only traveling on normal roads, not off-road. But what happened next was nothing short of chaos:

I spent over two hours desperately trying to reach the emergency numbers - no chance. There were four different numbers in the contract and on the brochure. One hotline employee even said she was “no longer responsible for Mallorca” - and simply hung up.

Without any help from Hertz, I organized a cab to the airport with Check24 (the only ones who really cared!) - at my own expense. There I got a replacement car, but had to take the key of the broken down car back to the breakdown location myself. I waited over 30 minutes for the towing service - in vain. No call, no response, not even in the following days.

When I returned the second car, I was initially not given any confirmation of the key - they didn't know where the vehicle was. The employee left me without comment during my phone call with Check24 support and went home. Only the supervisor responded, but only with excuses (“too few staff”).

All in all, I lost over 7.5 hours of my short vacation because of these grievances - hotline attempts, return trips, complaints, emails, counter discussions. Not a trace of customer orientation.

I am disappointed, annoyed and can only advise anyone not to book with Hertz in Mallorca. I was completely let down in a real emergency situation.

The only exception: Check24 - thank you for your help.

Rented a standard petrol car for one day but on collecting it was not available and I was offered an EV instead. I was assured nothing different to the car I had originally reserved and accepted. Unfortunately I made the basic mistake of not fully inspecting it before driving away. The car was provided with slightly less than a full battery charge / the promised distance and my return journey had to be conducted at low speed to ensure being able to return with the requisite 10% battery charge. Also the company alleged damage to the passenger side wheel and charged me 285 EURO. Unforgivable naivety on part I know however I am of the firm opinion that the car return team are expressly working to find and allocate damage responsibility to the renter.

Experience with Hertz at the Oslo Gardermoen airport:
The car type from the reservation was not available at the agreed pick up time. After 10-15 minutes of waiting I got one from the next higher class, not cleaned from outside. When I asked whether Hertz could clean at least the windows, the reply was negative because they would become dirty again.
During rent, I was occasionally unable to pay parking fees because machines were unable to accept credit cards at the moment, and because apps for ALCOA or BANE didn't work properly on my Smartphone.
After returning the rental car, Hertz presented me invoices of those companies charging four times the original amount. This Hertz "administrative fee" is ridiculous given the payment difficulties and not at all in balance with the parking fee in question.

It seems that appreciations may vary as a function of office. For me experience ended bad Hertz Airport Düsseldorf.
First of of all at the front desk I explained clearly that I didn’t want to add any additional insurances. I was in a hurry (as a lot of people for rental cars at the airport) - I didn’t check so insurances were integrated…(18€)
Local supplement and imatriculation fee were added (100€), even after getting touch with aftersales I do not understand, service is insisting that these costs.
Worst thing is to come – the completely overpriced fueling. There was an accident in front of me on the highway – I lost 45min and was not able to the fueling before leaving the car- every liter has been invoiced @ 6,8€ instead of 1,8€/l @ the fuel station 300m away. 3,5times the normal price! Impact 200€!
Invoicing established was already a wrong step but customer confirming is even wore. The answers from Hertz seen here using words like valued customer are pure provocation.

I rented a Polestar from Hertz and was wrongly charged over €130 for additional mileage. Despite staying within my contracted mileage limit, I emailed Hertz Customer Service twice, providing proof, but received no resolution. Frustrated, I visited the Hertz location where I had collected the car and explained the billing issue. The customer service agent admitted that the additional charge was a mistake (the car had been booked in with incorrect mileage) and assured me it would be corrected.

Over two weeks later, the issue remains unresolved. I’m out of pocket €130 and have spent countless hours trying to recover my money. This experience has been incredibly frustrating. Avoid Hertz at all costs!

Wir mieten zwei bis dreimal pro Jahr Autos. Am Hertz-Airport-Counter im Malaga-Airport machten wir einer der besten Erfahrungen in ´Jahrzehnten. Leider kennen wir den Namen der Angestellten Dame nicht - wir kamen am 7. Dezember 2024 ca. 18:30 bis 19:00 an und erhielten einen Peugeot 3008 SUV.

Die Hertz-Dame war dermaßen nett und professionell, wie es besser nicht vorstellbar ist - zudem erhielten wir ein free Upgrade auf den Peugeot, da sie unsere Gepäck als zu viel für die gebuchte Kategorie einschätzte.

Ganz HERZLICHEN Dank für die tolle Erfahrung!

we rent cars about two to three times a year. At the Malaga Hertz Airpport counter we had one of the very best rental experiences in decades! Unfortunately we don't know the lady's name (we arrived on December 7, about 18:30-19:00h.

The lady was so VERY kind and helpful we had hardly ever experienced and even gave us a free upgrade as she saw how much luggage we had!

Thank you VERY much for the absolutely great rental experience!

Rented a Hyundai Tucson at Tenerife South airport on 25th Sept this year form Thrifty/Hertz, initial booking and pricing was good and having rented many vehicles in many countries before and at Tenerife before, all was good on collection albeit at 21.00hrs. The documented detail included damage to the car, just wish I had taken images of the whole vehicle.
On return to the airport the guy picked up a SCUFF on a rear door which was not visible on his ipad, even though there was larger damage in this door !! He did not accept that this scuff was there on collection so was told to expect a charge of 186 Euros !! On return to the UK I immediately emailed Hertz to complain but the reply did not go in my favour. I feel some companies must be conning us into decent rental costs at the start but claiming for small damage at the end of rent !! Anyone reading this please take a full image of every panel before driving off IF you can, I will certainly never use THRIFTY or HERTZ again.

The worst website ever. Just created an account, unable to login. Reset the password, unable to reset the password. Trying to contact the support, fill 20 fields just to enter a chat. Please pull it togheter, it is 2024!

Wow.

You can't book the vehicle you want online so have to pay more at the branch. Uncool, but fair enough... go to the branch...

Presented a valid UK passport, Dutch driving license, EU residence/ID and credit card... combined however with a non-Dutch name and less than Aryan features = refusal of booking because "we don't know you" - this despite being a former Gold Card member and their refusal to look this up.

Seemingly they only rent vehicles to friends? On her call to the "security department" she raised the issue of a Dutch driving license, a non-Dutch name, and a British passport. I wonder why the non-Dutch name was an issue...

The larger lady behind the counter not only lacks manners, education and common sense along with her clearly xenophobic manner, but then also photocopied said documents - including my credit card - why, when there was no intention to accept the booking?

Reading some of the other reviews of this branch, one is inclined to wonder what is really going on.

Avoid at all costs!

I was extremely impressed with the exceptional service and attentive care I received at the Düsseldorf branch. The representative was incredibly helpful, polite, and considerate—I would happily give him 10 stars for his outstanding support.

Unfortunately, my experience with customer support has been disappointing. It’s now been three weeks since I returned the car, and despite assurances that my deposit was released under a specific code, my bank confirms it is still being held by Hertz. Customer support has not responded to clarify or resolve the issue, which has left me feeling frustrated and I would not be a return customer.

Absolute rubbish. Very closely read all text in your contract. Extra costs. No information from the personnel. You are better off renting from somwhere else. Scandalous service.

Avoid!
Make sure you have your own insurance cover and have substantial video/photographic evidence of the state of the car before rental. The evidence of my rental was completely inaccurate and I wish I had taken photos before I left the rental. My pre rental form indicated a smashed windscreen and a scratch on the front wing. It was only when I had left that i reviewed this and the damage was not present and their reports of the car weren’t up to date. Upon return thrifty indicated some minor scratches which they billed me €700 for. After I challenged this and indicated their evidence of the car was wrong, and the pictures they provided of the car were dated 6 months previous, they have since admitted the windscreen was repaired prior to my rental even though present on my contract. I wouldn’t trust their processes or capability and advise taking your own insurance policy, take clear pictures of the car, and challenge anything in person before you leave. Thrifty/Hertz’ complaints handling process is awful!

An absolute scam of a company. Tons of hidden charges and an end bill that matches nothing from the pre booking

I am really shocked by so many negative reviews!!!
I booked a rental car in Munich from AutoEurope (Thrifty/Hertz) on July 1st, 2024 via billiger-mietwagen.de. The voucher included, among other things, the rental costs, theft protection, an airport fee and the applicable taxes. However, when returning the car only a small part of my deposit with Hertz was paid back and a part of it was retained. After complaining to Hertz, they explained to me that the voucher contains services worth a total of €472.93 and my prepaid voucher is only worth €334.21 and that I therefore have to pay the difference of €138.72.
I do not agree with this explanation. I have already paid for all of the services at AutoEurope with my voucher. When booking with AutoEurope, it was never mentioned that I would have to pay an additional €138.72 to Hertz for the services already included in my reservation!!!
I have been writing to Hertz since I got back from Munich. My last email was on the 17th of September and I haven't received a response since then.
I trusted the reliability of Hertz/Thrifty and AutoEurope when I made my reservation and I have never had a problem like this before, this situation is really frustrating!!!

Warning! They trick you with extra options. The friendly gentleman at the counter engaged me in small talk about how beautiful Scotland is, and just as I was about to pick up the car, he quickly slipped in a paper for me to sign—barely giving me time to read it. It turns out this document included additional options worth several hundred euros that I neither needed nor requested, and he never mentioned them. Since Scotland left the EU, the service feels more like that of a less organized country. This ended up being the most expensive car rental I've ever had, and I'm still trying to get my money back for the extra services.

Can you give Zero stars? An absolute rip off . Charged over €420 for a tiny couple of marks on an alloy , that would definitely not been noticed on collection. Avoid at all costs. The same scam as lots of reviewers have stated. They are scammers of the most disgraceful type Return depot in Stuttgart

They charged over 300 euros for a minor scratch on the aluminum wheel (which I have probably have noticed if this had happen when driving). The car was also dirty when I got it. The refuel price was crazy: 6,85 eur / l (did not have time to refuel). All this at Hertz MUC airport. Never Hertz again! They are pure robbers. My orginal price was around 400€ , but the final was over 800 € !